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    dv5z keyboard/touchpad not responsive

    Discussion in 'HP' started by tcatsninfan, Sep 15, 2008.

  1. tcatsninfan

    tcatsninfan Notebook Guru

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    OK, so I received my dv5z about 18 days ago. I have it set up so that when I close the lid it goes into hibernation. I've noticed, though, on 3 separate occasions that the keyboard and the touchpad are unresponsive after it returns from hibernation.

    As some of you know, HP has a 21-day return policy, no restocking fees or anything else. I'm wondering if I should return the laptop before the 21 days are up or if I should try calling tech support to figure out what the problem is.

    To be honest, it freaks me out. I don't buy a new laptop every year, so I'd like this one to last at least 2 before I even think about buying a new one. It's only been 21 days and it's already acting weird though...

    I don't know what I'd buy if I returned this one, though. The Studio 15 seems OK but I can't get the 64-bit version of Vista with it. A couple other manufacturers have decent products but I think they're out of my price range. I got the dv5z for $750 shipped, but my budget is $800 or $900.

    Any thoughts/advice?
     
    tcatsninfan, Sep 15, 2008
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  2. FatMangosLAWL

    FatMangosLAWL Notebook Evangelist

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    FatMangosLAWL, Sep 15, 2008
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  3. tcatsninfan

    tcatsninfan Notebook Guru

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    Cool, thank you.

    Does anyone recommend another manufacturer? I'm just wondering what options are available for me at $800-900...
     
    tcatsninfan, Sep 15, 2008
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  4. FatMangosLAWL

    FatMangosLAWL Notebook Evangelist

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    You might want to look at Lenovo's line? Thinkpad if they're you're thing, or the Ideapad lines.
     
    FatMangosLAWL, Sep 15, 2008
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  5. Harper2.0

    Harper2.0 Back from the dead?

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    Have you tried doing a clean install? That usually helps.
     
    Harper2.0, Sep 15, 2008
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  6. tcatsninfan

    tcatsninfan Notebook Guru

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    No, I haven't tried a clean install. To be honest, I thought the laptop worked fine out of the box (minus a few things I uninstalled).

    I'm hesitant to do a clean install because I've never done one with Vista before, and for that matter I didn't even know if that would solve the problem?

    Would that solve an issue such as this?
     
    tcatsninfan, Sep 15, 2008
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  7. Harper2.0

    Harper2.0 Back from the dead?

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    It might, you never know until you try.

    But, this is the first time I've heard of this issue. Maybe you got a defective laptop? You might want to contact HP and ask them about it. I would suggest using their online chat opposed to their phone support because the chat representatives are usually more knowledgeable and have the proper resources to help you.
     
    Harper2.0, Sep 15, 2008
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