dv6-6195ca Wireless Issues?

I recently purchased a 6195ca and it seemed to suffer from wireless card issues after a week or so of ownership. The wireless was extremely slow on the default setting of wireless n enabled. I tried disabling the wireless n and it seemed to solve the issue, but why would i buy a wireless n router, and not take advantage of it?

So i emailed HP Support and they recommended i reinstall the drivers which did not solve the issue. They then recommended i install a BIOS update, which was previously installed automatically by the support assistant software. Reinstalling the BIOS did solve the issue, but now i don't understand how.

Why did reinstalling a previously installed BIOS fix the issue. And even if there is no explanation, will this become a common occurrence of reinstalling the BIOS every time the wireless card plays up? I always thought the BIOS was permanent and did not deteriorate over time and suffer from issues.

 

Hey i am having the exact same issue... http://forum.notebookreview.com/net...-speeds-new-broadband-cisco-modem-router.html

I as well have the dv6-6195ca and wireless problems.... The only way i was able to fix it was to either use wireless G or dissable bluetooth completely on the wifi/bluetooth card... Anyways Please tell me what bios version did you reinstall? and what speeds are you getting over the wifi now that it seems to be working?

 

Here is the entire email i received.

 

Tell HP they need to remove the "WLAN whitelist" from the BIOS so we can install our own, competent wireless cards. The Intel WiFi Link 1000 is terrible, as is the 1030.

 

Well I did exactly what that email asks but my problem still exsists HP even sent me another intel 1030 that i swaped out but same thing.

What speeds are you getting over your wifi? Speedtest.net - The Global Broadband Speed Test

 

Ask them to send you a Centrino 6230 for testing................

(probably won't end well because the BIOS might have it blocked. but point at the Service Manual then.)

 

Anyone with a DV6- with a intel wireless 1030 N w/Built in Bluetooth?,

What speeds are you able to achieve over wireless N while using the bluetooth at the same time (like a bluetooth mouse)????

For some reason it seems i can use the wireless N and Bluetooth connection at the same time, But only on a wifi modem that puts out a 25mb connection or lower.

But when i try to connect to my new 50mb broadband connection I just got at home (DPC3825 Cisco wifi modem) through wireless N and have Bluetooth on, it craps out to less than 1mbps and sometimes completely freezes and gives 0. If i disable the built in Bluetooth on the Intel 1030 N in the device manager it works most of the time and im able to get a 48.5mbps dl but every now and then it seems it messes up and brings a download or upload to turtle speeds or even cuts right out untill i reset the connection.

Using wireless G seems to be the only setting that gives me a constant stable speed without any problems, but is only around 17mbps on my 50mb connection. and moving files around on wireless G network sucks compaired to N... As well I want to be able to use my Razer orochi Bluetooth Mouse....

Ive tryed every different setting as well as everything posted in that email.. Even put in a new 1030 N that HP sent me and all is configured correctly, yet no go...... A HP rep said that the Intel Wireless 1030 N card cant handle using its built in Bluetooth and a high broadband connection (anything over about 25mbps) at the same time. He said the little 2in1 (Bluetooth/Wifi) is just not good enough.

I was hoping that someone out there could confirm this or prove that it actually can on this DV6.. My model is the DV6-6195CA

Lastly what is the best way to request the whitelist be removed?

 

The thing is, I think you're the first person who's ever reported having the Intel WiFi Link 1030. Everyone who custom-ordered in the US got the WiFi Link 1000, even if they selected Bluetooth (it's a separate chip).

What country are you in, when did you buy this laptop, and was it quick-ship or custom order? Do you also happen to know what BIOS version you're running?

Also, can you go to Device Manager (Control Panel > System and Security > System > Device Manager), then choose > Network adapters > Intel 1030, then right-click > properties > Details tab, and select "Hardware Ids" in the dropdown menu. Can you post what the Ids are? They should start with "PCI\VEN_...."

 

Hmmm interesting...

Im in canada and i got it at a local best buy about a month ago.. I think its been available here for about 2 months tho.. Only at best buy. HP Canada doesnt even have them available to Canadians yet..

DV6-6196CA | i7-2630QM (2.0 GHz) | 2GB GDDR5 Radeon(TM) HD 6770M | 8GB DDR3 System Memory | 750GB Hard Drive | 15.6" diagonal Full HD HP Anti-glare LED Display (1920 x 1080) | Intel Wireless-N 1030


Intel Centrino Wireless-N 1030 ----->HP Part Number 631956-001

PCI\VEN_8086&DEV_008B&SUBSYS_53158086&REV_34
PCI\VEN_8086&DEV_008B&SUBSYS_53158086
PCI\VEN_8086&DEV_008B&CC_028000
PCI\VEN_8086&DEV_008B&CC_0280

Thats whats under the HArdware Ids.

 

Having problems again now. It seems to fluctuate a lot in speed. Sometimes it loads pages instantly, other times it takes several minutes. There does seem to be some sort of interference. Just yesterday i was getting 18mbps, and now im getting 1mbps or less again. I will try get HP to send me a replacement card. Disabling bluetooth does seem to help a bit, but there is obviously issues with the card if it cannot be enabled.

 

I am in Canada. and purchased in-store from Future Shop. I believe the BIOS is F1A (latest version).

PCI\VEN_8086&DEV_008B&SUBSYS_53158086&REV_34
PCI\VEN_8086&DEV_008B&SUBSYS_53158086
PCI\VEN_8086&DEV_008B&CC_028000
PCI\VEN_8086&DEV_008B&CC_0280

 

They really have Intel 1030.

I recently noticed a dv7t model at Costco, nearby are issued with the 1030.

 

They are sending me a 6230 or atleast the part number of one.

 

What part number are they sending you? Cause the replacment card that they sent me was HP Part Number 631956-001 and when i searched it online it came up as a 6230 but the card i recieved was just another 1030 N that didnt seem to make a difference and still suffered from the same problems. Even on the back of the little 1030 N itself the part number reads 631956-001.
What part number are they sending you?

 

631956-001

 

well for your sake i hope that the new intel 1030 N fixes your problems but i really doubt it will cause the replacent 1030 card they sent me was exactly the same. ugh this is anoying....

What isp do you have and what modem/router you on? Im on shaw with a Cisco DPC3825 and 50mb down and 3mb up.

 

The service manual lists 631956-001 as being the 6230 though.
The 1030 is 593530-001.

I am on Rogers and have a netgear WNDR3700.

 

Yeah the service manual does state that that number is indeed a 6230 but i can assure you the 631956-001 is a 1030 N card and the service manual is wrong.. gimme a moment and ill take a picture of the card itself and it shows the p# 631956-001 right on the sticker... Im just on the phone with HP right now requesting a different card than the 631956-001.. Ill post the pictures in a second with my results from the call..

 

Ight i just got off the phone with HP and didnt really get anywhere.. He called the parts department and they stated that the ONLY replacement part for this laptop is the 631956-001 and that sending me a third one would most likely not fix the problem. He stated that he was going to forward my issue to the engineering department to have a look at it with the request to remove the whitelist from the bios to allow a different wifi card other than the 631956-001 (Intel 1030 N) to be used. HE was going to send me a different card but didnt cause in the end with the whitelist would block it anyways. So he told me to check back with them in a few weeks and in the event that the white list is removed that they would send out a different test card..

So basicly we are SOL unless we get a updated whitelist that allows other cards or we install a modded bios..... Not good!!!!!!

here are the picture of the card...

Dont get your hopes up dude! this is what you have to look forward to

 

Once again the speed is fluctuating. As of a few second ago im getting 10bmps on speedtest. This card seems to work very well when it wants to. Did you go into the power settings and set the wireless adapter to max performance on battery and plugged in?

 

Yes that was the first thing I checked. I've tried everything in every different combinations. The only thing that I haven't tried is a factory reset. Im only able to get decent speeds of 48.5Mbps that are constant when the Bluetooth is turned Off but it still acts up every once in a while. Just as you stated. It works well when it wants to. Lol.

 

I am also trying to get hp to send me a different card, but they also claim only the 1030 works with the laptop and they cannot send a different one.

 

I as well pointed them to this thread and pled to them that there is something wrong with this 1030 card. I also have found a thread on the Dell forum where they as well are having issues with the wireless N 1030 and explained that to them as well. Make sure you have them forward your concern to the engineering dept to have this issue resolved. Either by fixing the 1030 N or adding more wifi option to the white list like the 6230 and sending us that as a replacement!!!

This is the second issue I've had with this laptop. First one was I had to go through 3 different laptops that suffered from bad light bleed on the sides of the screen. Now this. This is my first HP laptop. And if I can't find a resolution. It will be my last.

 

The problem is that Dell users have also reported having the same 1030 issues you guys are reporting, with the 6230.

Which is why I want to be able to choose a different WLAN card altogether (i.e., the Intel Centrino 6205, which doesn't have Bluetooth in it which appears to be the problem... or the BigFoot Killer N series, which according to an Anandtech review is very promising.)

 

That Dell problem is resolved by an updated driver which isn't related to criskoe problem.
Though it does introduce an minor annoyance.

 

Intel® Centrino® Wireless-N 1030 and slow internet connection - Networking, Internet, Wireless Forum - Networking, Internet, Wireless - Dell Community

Well its not exactly my issue but close and issues with wireless N and the 1030...

http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19378708.aspx

And that one is worse.

This 1030 N is garbage.. Wireless N is useless on it! definate issues with the card... HP needs to update the Whitelist asap! And send us different cards. Cause right now my iphone runs circles around this laptop and never has issues on my router wireless N!!!!!!!!!!!!

 

It seems to be an issue that only Intel can solve. If motherboard and card replacement cannot fix it then the card must be flawed in design or needs a driver update. Hp and other manufactuters need to push Intel to diagnose the issue. Any users not suffering from these issues are probably not using n routers. By the time n is used their warranty might be up and they will be stuck with a faulty card.

Could anyone get in contact with Intel and point out these threads?

I dont even understand why Hp cheaped out on the wireless for a laptop like this. My sisters HP from 4-5 years ago has dual band and this is when n wasnt even finalized(draft)

 

I posted a thread in the intel forum a week ago and haven't even got one response.

 

Hey coolio10, You try that modded bios yet? if you do let me know how it goes? lol

 

Not even sure if i will receive the right card yet.

 

Not sure where you are but im guessing you will prolly recieve the card on wednesday.... Make sure you post what card you got and your results

 

Coolio,

I might have got my card and bluetooth working at the same time fully!
I dont want to jump the gun and say its for sure but ima test it out for the night and day and ill post the steps i did and the exact 3 drivers and in what order I installed them..

In the mean time i wanted to know, Is your laptop running all factory settings and software? or did you format and do a fresh clean minimal install and do the drivers your self?

 

I am running factory settings + software from hp support assistant. I am receiving my replacement today and will report my observations. I have a feeling the bluetooth driver is causing issues, not the wireless.

 

Coolio10,

Alright so after a night and day with the settings my wifi is still working properly even with the Bluetooth enabled. Im not sure if it was just a fluke or if it was actually because of what i did.

Anyways I thought that i would post what i did in case it maybe helps you as well...

Step One. Device manager, Network Adapters, Uninstall Intel Centrino Wireless N 1030. (Check the box to delete drivers and software. )

Step Two. Device Manager, Bluetooth Radios, Uninstall Bluetooth.

Step Three. Now under Device Manager, Action. Scan for hardware changes.

Step Four. Now i know this may sound wierd but do steps One and Two again and make sure that you check the delete drivers and software when you are uninstalling the Intel Wireless N 1030. I know it sounds crazy but just do it..

Step 5. Now under Device Manager, Action. Scan for hardware changes. And if you have done everything correctly the Intel centrino Wireless N 1030 Should NOT show up any more. It will show up as a Blank network device With no drivers. And the Bluetooth will show up as a generic Bluetooth Device. If they do not and if the intel shows back up after the scan for hardware. Redo Steps one and two.

Step Six. Restart Computer.

Step Seven. Download these three Drivers and make sure you install them in this exact order.

1. Intel Wireless Drivers, Intel PROSet, and My WiFi - sp52577 ftp://ftp.hp.com/pub/softpaq/sp52501-53000/sp52577.exe
2. Intel PROSet Bluetooth Driver - sp54011 ftp://ftp.hp.com/pub/softpaq/sp54001-54500/sp54011.exe
3. Intel Bluetooth 3.0 HS enabler - sp52532 ftp://ftp.hp.com/pub/softpaq/sp52501-53000/sp52532.exe

Its important they are installed in this order.
(The first driver might hang the first time as it did for me. If it does just close the cmd looking box and retry the installation.) Dont move on until you are sure that the first one fully completed before moving on to the next one.

Step Eight. After all installed. Reboot.

Step Nine. Test Internet Speedtest.net - The Global Broadband Speed Test

Im sorry if this was painfull to read but i did my best .. lol.. thats the best I can explain exactly what i did...

I hope that it works for you..

 

Ah, it was definitely the blue-tooth driver then. I already reinstalled the wireless adapter drivers previously and it made no difference.

 

Coolio,

Which wireless drivers for the Intel centrino Wireless N 1030 did you install? The SP52600? or the SP52577 ? Cause there is 2.

The sp52600 seems to be for a whole bunch of intel wifi cards and the SP52577 is just for the 1030 and the 6230. All the times trying to fix this before i was using the newer SP52600. The older SP52577 is what i have installed now and seems to be perfect.. i dunno tho, i think it has to do more with the HS Enabler driver tho.

For me it prolly was that third driver on the instructions I posted there. The Bluetooth HS Enabler one. Not the Bluetooth driver itself.

When I first got the laptop I did a fresh install with a windows 7 disk and did drivers myself. The fact that it's working fine now tells me that I must have missed that last HS Enabler thing. I can't be positive tho.

Did you get your replacement card yet? Did it make a difference?

 

The replacement card made no difference, but your instructions seemed to help.

 

Cool that's good to hear. My Internet is still solid and I've had no conectivity issues or dropped signals or resets needed. Solid speed of 48.5mbps down and 3Mbps up and no slow downs on my 50mb connection through wireless N even with Bluetooth enabled and using my razor orochi Bluetooth mouse at the same time. now that it's working as it should I couldn't be more satisfied.

I hope that's the last of your issues as well.

 

One change i did need to make is changing the wireless n band to 20mhz only instead of auto in the advanced settings. If i used auto i believe the computer automatically tried to use 40mhz, but i believe i am too far away to use the 40 mhz. I assume it works the same as 2.4ghz (20mhz) vs 5ghz (40mhz) where 2.4 works at better range, but may suffer from interference, whereas 5ghz has very short range, but less interference. With 20mhz i get 20mbps down, but with 40mhz only 2mbps down.

 

Ah yes. I knew I forgot something. I have myn set as auto as I have the router set as 40mhz as I am generally always close to the router. My apt is really small :/

The intel 1030 is a 2.4ghz only and not 5ghz. So I'm pretty sure that the 40mhz is just utilizing dual band as opposed to single band 20mhz. But yes I have also read that 20hz gives better throughput at farther distances.

Good to hear your all fixed up as well

 

Hey coolio one last thing... I dont know if it matters but under your wireless network connection status are you getting any IPv6 connectivity? I dont seem to be. It just says No Network Access. IPv4 has Internet tho. I dont know if it really matters as i dont even know what that does. MY internet is still lightning fast so i dunno. Just wanted to check with you.

 

IPv4 is the current standard. IPv6 is set to take over soon (in the next few years), as the address space for IPv4 is nearly exhausted. The reason you have no network access through IPv6 is probably because your modem or router is incompatible, though a future firmware update likely will address this, if it hasn't already been released. In any case, it's not a problem right now.

 

Thanks hockeymass....