dv6t-61XX / dv7t-61XX Switchable Graphics Discussion

I think there are definitely enough people on this forum/thread that are just a little sick of dave's attitude in general. Sure he wants HP to do something about this issue but somehow in the process of communicating this on these forums he annoys a lot of people.

If you really cant deal with it report him to a mod for moderation. I think there's enough people here that don't particularly like his brand of "constructive" complaints.

 

I tried to 'engage' on the AMD-side of things a bit. If you think this forum has offensive people, try to go to the AMD "user forum" ?! - if it is really that:

AMD Game Forums - PowerXpress, OpenGL and AMD 6770m

Especially check out the nice words I got from some blind AMD supporters...

By the way, AMD cuctomer service seems nonexisting, as they have not even acknowledged/confirmed my email. It was a pretty decent email, btw, so I hope someone there will look into it and at least will provide some answers.
And I am still waiting back from HP. They are doing their homework (I hope), as I warned them that do not ever spam my inbox with useless, sterile, scripted copy-paste emails. They responded that "After reading your e-mail, I feel that we will need to do some additional research to provide you with a resolution to this issue". That was the OpenGL/Photoshop not working issue, and I sent them 3 screenshots, too. Let's see what happens.
You guys should definitely stay on the subject, no silly fights. Eager for action? There are plenty to do on both fronts: HP AMD...

 

Unfortunately, AMD does not directly support those with Switchable with Intel.
Been like since the start of their switchable idea, hence the disclaimer in their drivers.
The only choice of any support is through OEM.

Both the Dell and HP introduced a preview of the technology that isn't supposed to be out until Late Q4 of 2011. So help is going to be painfully slow.

 

Can someone explain how serious this problem is. I didn't think the Dynamic switching was causing so much of a problem, and I just ordered a dv6t quad. Is it not switching to the Radeon graphics card at all? My excitement is plummeting...

 

It switches perfectly fine for most games. However, it does not switch for anything running OpenGL so if you need to run content creation programs or games that use that, they'll be running on the integrated graphics.

 

Phew. On to more trivial things. I bought the black dv6tqe and I'm kind of regretting not getting the gray one because who knows how many fingerprints will be all over my laptop after just one use lol

 

Can anyone actually confirm that it does switch? Try changing the setting to "Power Saving" from "High Performance" and see if there is any change in game performance.

I play Civ V myself, using DirectX, and it runs smooth but with a noticeable lack of Vsync support on "High Performance". I switched it to "Power Saver" and it performed exactly the same, still with the lack of Vsync.

 

Set-up GPU-Z to log or Alt + Tab out during a game, and you will see that it is running. I don't know how demanding Civ V is on the the GPU, but with highly intesive GPU games, it's also easy to tell just by the FPS alone. For most applications, after you set it to Performance mode in CCC, you will have no probelms getting it to switch.

 

This is the route to go instead of everyone posting here, if everyone were to file a bbb complaint HP would have to acknowledge it and fix it.

 

I wouldn't be able to do that myself, as I sent mine back. Furthermore, with HP's 21-day return policy, I don't think that the BBB would see this issue as a typical "rip-off" kind of consumer issue. I've dealt with the BBB a couple of times in my life. Effectiveness isn't their strong suit.

 

it mentions directly in the CCC help menu that dynamic switching doesn't support openGL, so unless it's possible to also have the option for manual switching, the 6100's won't be able to use openGL with the radeon

and it looks that way atm

 

They actually relayed my message to HP in a days time and I got a respond from HP less than two days later and everything was resolved by last night, so the whole process took less than 5 days...Filing with the BBB is without doubt the most effective way to get our voices heard other than going the legal route.

HP actually has an A+ rating with the BBB with over 7000 complaints and all except for one were resolved.

I just filed against HP for a different issue though, so I don't want to do it right away again, but I highly suggest some of you take initiative and file a complaint through the BBB.
Unfortunately, there is only so much spamming emails can do for us...

 

FSX worked automatically...

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It must be an OSI layer 8 problem for it not to work for someone else.

 

I'm confused by your equating the screen shot info with a statement that FSX works. It doesn't. i had the very same screen values. but the system does NOT switch to the Radeon for FSX. If you have FSX up and running, and can show me a screen shot of the graphics customization screen, with "Enable preview of DX 10" AND the Radeon listed to the left of that, THEN I'll agree that you have in front of you, a PC that can run FSX on the Radeon. Otherwise, it's a mistake on your part.

 

Nah that sounds like the proper way to go. I have never dealt with BBB, but gonna file my complaint later today. How does the process work, briefly?
I suggest many of us do this. Indeed, they may not give a s*** for what is being discussed on these kind of user forums. No wonder, on the HP site my review was flagged and tagged as "legal" only when they got a bit more woried.
Only hard-out compliants matter, otherwise they can just talk us over by all sort of promises...

 

Guys - we have an ignore list on this forum, please make use of it:
http://forum.notebookreview.com/profile.php?do=editlist

Some of you are taking things way too seriously; this is just a forum on the Internet. I deleted some more posts today.

 

I just realized something...

If AMD is advertising manual switching for Linux, that would imply that the 6770M could run an Xserver by itself. But why would they even bother unless OpenGL was possible? Without OpenGL, desktop compositing isn't possible and any Linux apps you'd want to take advantage of the 6770M wouldn't work because they rely on OpenGL.

So, therefore, I reason that manual switching is possible, at least on Linux and the mere existence of that possibility implies access to OpenGL because a 2D-only desktop running on a 6770M is pointless.

 

Make notice of the clocks between FSX active and not (circled in red).

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I can make a video if need be but how many helpings of crow does one want?

 

I call that an owning.

 

so i just downloaded that program (HWinfo) and it seems much better than cpu-z..but anyway, when I run a game on the radeon, it shows the same clock but it says there are only 4 pipelines instead of 16. anyone know why?

 

So now FSX incorporates the ATI Radeon 6770 now?

 

im inclined to think its just a bug or something with the driver because i get a 6.6 on the windows scale for graphics but its still a little unnerving

 

I've had my dv6t (1GB 6770m,1080 screen) now for a couple of days and have been reading this forum with interest. I updated CC to 11.6 and have set 3dMark 11.exe to use the high performance processor, yet I am only getting 6-7 fps and a score of 1536 3dmarks (CPU scores well on physics but graphics scores are lame). I can't believe the 6770 is being used given these results (and the 3dmark site lists the intel graphics as the processor in its summary). I thought this was a directx11 benchmarking tool so the openGL issue should not have affected the switching. Any suggestions? Thanks!

 

@roncagg

as you can see from AMD Radeon HD 6770M - Notebookcheck.net Tech

your score appears to be accurately reflecting the performance of the 6770m.

Were you expecting desktop discrete graphics performance from a notebook? Notebook CPU performance is fairly behind a desktop, but when it comes to the GPU it is lightyears behind. You have to sacrifice a lot for a small form factor.

 

ah. that looks good. and how did you get FSX to work with the Radeon? I take it the "24" in the right corner is the FPS? I use Shift-Z three times, to bring up the FPS counter, along with flying data.

 

I'm not so sure about that. I had FSX working great on my first DV6--I had frame rates often in the 40's and seldom below 25 (sliders up to max), and without ANY micro-stutters. I'm not familar with how taxing some games are, that have been mentioned on this board, but when I've got a computer that let's me play FSX silky-smooth, I consider that a great feat as guys with purpose-built hot-shot computers complain all the time about micro-stutters and frame rate issues.

 

You are confused. I said that I couldn't get FSX to work on my second DV6, despite the appearance of the CCC screen info. How is it "owning" that he has got it working on his unit? I WANT it to work, because I desperately need to buy a new PC ASAP.

 

jiggawhat, thanks for the link. You're right I was thinking performance would be closer to desktop, or closer to frame rates others have cited here. But what frustrates me is that I can never verify that the 6770 is being utilized - right clicking on the catalyst in the taskbar always shows Mobile HD Graphics, never 6770, and the 3dmark site, the same. I'd just like to know...

 

I installed FSX and...

The FPS is from Fraps. I was recording at 1920x1080p at 30FPS so the FPS were a little low in FSX.

HWiNFO64 will show the clock on the 6770M while it is in use, see the pics above.

 

Well my dv6 is supposed to be in next week. My words exactly when I purchased were, "finally, going to be able to play minecraft with high settings and enjoy it for once." ....-_-

I'm sure there will be a fix eventually, and I know this laptop is still an amazing machine so I have zero intentions of returning it. But it's unfortunate that when you spend a lot of money on something, it's not how it's supposed to be.

Still excited for it none the less.

 

This might be a bit cavemanish, but I tried using FRAPS on Chess Titans with the game's graphics settings turned all the way up. I right-clicked the board to move it around really fast, and in power-saving mode I got up to 45fps while in performance mode I got up to 60.

 

does anyone know why gpuz/hwinfo are telling me my gpu has 4 pipelines instead of 16? im getting the same 3dmark scores and stuff so it cant be right

 

I got my dv7t today and I've spent the past few hours installing software, watching a Blu Ray movie and video calling my friends without anything bogging down. I did fire up Photoshop and saw the Intel HD graphics and I frowned but it's ok..lol I'm happy except for the dented metal mesh over the speakers.... I milked $75 out of HP so I'm ok with it..lol

 

mine has a dent over the speaker bar as well, on the left end

they're gonna fix it for free and have already sent the box to send it in but im not sure if i want to or not lol

 

Just go to HP's site and scroll to the bottom and on the left hand side you'll see a banner stating "bbb certified" or something of that nature. When you click on it you'll be taken to HP's BBB rating, when you start filing your complaint they'll just ask for some basic information and what your complaint is regarding.

The whole process is extremely simple and takes only a few minutes.

After your done you will receive and email within 48hrs stating that they have sent your complaint to HP and from there HP will get into contact with you trying to resolve the issue.

BBB Business Review of Hewlett Packard - Computer Networking Services - Palo Alto, CA

There is the link guys. If you are serious about getting this issue heard then this is hands down our best option. HP seems to take there BBB rating very seriously as noted by the amount of cases that have been closed with them.

 

I'll be right here waiting for the results--a return to manual graphics switching. Then I'll place another order for a DV6, provided it doesn't take much longer. godspeed, my friend--godspeed.

 

Thanks heaps mate, this is indeed helpful! As it is probably clear now from my earlier posts, I fully agree that this is the way to handle the issue. Otherwise they just wait for the dust to settle. No way.
I, too, encourage others to make this step. Much more useful than posting all sorts of 'benchmarks' in the hope that a miracle may happen...

 

Just want to comment on minecraft.

The Intel HD 3000 should probably play it at medium settings flawlessly. It's a pretty damn good integrated chip.

And second IMO it's the developer's fault that such an antiquated graphics game performs so poorly - a game with the graphics level of minecraft should run at 60 fps on high on any integrated chip.

 

Hope this issue gets resolved. Just got my dv6tqe and was super excited to game on it, then I found out about this issue. Hell, I might even return it.

 

Ok I am a bit confused here. Some people are saying that the 6770m DOES work while others are saying it DOESN'T. How can I tell if mine is working or not? Is it HP that's not letting us have the manual switch option or is it AMD?

If the 6770m isn't kicking in on my machine, I think I will just go ahead and return it and get an Asus G73 which has the GTX 460m. I am a noob at this, so can someone tell me how the GTX 460m compares with the 6770m? I mean in terms of like "the 460m is x% better than the 6770m" or vice versa and would the 460m have this same issue of not being able to manually switch over or not kicking in at all?

 

They would fix it for free also but after spending 5 days stuck in customs I took the $75. Plus I can fix it when I have the time.

 

I actually got a call back from the email I sent to the CEO. Whether this is the company line or not he said they are aware of the issue and are working with AMD. He did say I had the 21 days to return it. We'll see what happens over the next 3 weeks but I'm happy with it.

 

wow. amazing that you got a call. They better not stop providing 30-33% coupons once they fix this issue, as I need to get another good deal on one.

 

I am now on with tech support for this issue that I can not get the ati 6770 to kick in at all. My computer will only use the intel graphics chip. I am currently letting the tech sup person have control of my computer. He is trying to install driver updates. The Intel HD graphics driver and he keeps getting a error message that the computer doesnt meet the minimum requirements. Now doing the AMD HD driver reinstall. So we will see if that helps... Now waiting...

 

Apparantly it switches fine for most games, except for games (for the most part) that use OpenGL. (find the list of games that use it on wiki if you want) For comparisons in games for the graphics cards, Computer Games on Laptop Graphic Cards - Notebookcheck.net Tech.

 

Look here for how to see if the 6770m is working in applications you have marked as High Performance. I'm not sure we can say for sure who is responsible for taking out manual switching.

I ordered a G73 myself, and the 460M is a much better card. Notebookcheck.net says the 460M performed 27% better in the synthetic benchmarks than the 6770m. For games, the 460M performs an average of 49% better on high settings. I got that by averaging the performance difference from each game on this list that was tested on both.

 

Does the Nvidia ALWAYS switch for ALL games, no matter what? (I don't want to trade one mfgrs screw-up with SG, for a variation on the same problem, by going from ATI to Nvidia, if Nvidia is in the least bit problematic) Are there ZERO issues with switching, using Nvidia cards/drivers at the current time?

 

While the 460M is technically able to use Optimus, the ASUS G73s do not support it. Your graphics card will never switch, and the 460M will be in use 100% of the time. I don't know for sure about the Sager/Clevo models, but I don't think they support Optimus either.

 

Ok well I have been sitting here waiting for the ATI HD graphics to reinstall and nothing seems to be happening. Does it take a long time to do this driver? They now want to do a Factory reinstall recovery because the ATI HD graphics driver will not reinstall. I just dont think that is going to do anything to fix the problem. Its just going to do the same thing Im sure. But they give me no choice. My time to RMA this unit runs out Monday! What to do What to do.

 

If you really can't get the card to switch at all, and your drivers won't even install, I would suggest getting an exchange before your 21 days are up.