dv9000 (and dv6000?) defective hinge cracking

I hadn't seen this mentioned here yet, so I figured I'd share.

My DV9000's left hinge spontaneously cracked from just ordinary opening and closing. Because the computer is so big, it virtually never leaves my table, and especially never leaves my home. It's inconceivable to me that the hinge could have cracked due to any sort of negligence on my part. I noticed one day that the case was no longer fitting properly on the left base of the monitor, and when closing the screen, the case would pop off there. Peering in with a flashlight, I see it's caused because part of the hinge has cracked and is now fixed in position, popping off the monitor case when closing.

After it cracked, I was almost ready just to say tough luck and move on despite the fact that my computer is only 6 months old, because I figured it'd be impossible to convince HP I didn't drop the computer or something. However, on a whim, I typed a search into Google, and happened across notebookhingecrack.com. The site basically just documents one issue, which is spontaneous cracking of the left hinge of HP DV9000 series laptops (and maybe DV6000 as well).

http://www.notebookhingecrack.com/2007/12/01/hp-dv9000-dv6000-notebook-hinge-crack-results/

I am in the process of sending in my laptop to HP, in order to have them repair it. They have not yet admitted for sure that they'll cover this, but I did send them a link to the page and they agreed to pay for me to send it in and they'll take a look. Only problem is they're insisting that I send it in with my hard drive in, which I really don't want to do for various reasons, and twice now they have broken their promise to have a supervisor call me within the next 3 days to negotiate a way to send in the laptop without the hard drive.

 

It is a common problem. I took mine apart and I think the problem is the heat generated by the cpu causes the left hinge to seize up. When the laptop is then opened the screws holding the hinge to the back of the screen break off, the bevel pops open and the metal strip connected to the lcd and the hinge shears off.
I removed the hinge and could only just bend it back and forth with a pair of pliers in a vice. My fix was to gut the inside of the hinge and reinstall it.

 

I run a small IT business here in Melbourne, Australia. I’ve owned a DV9000 series for about 18 months and had the left hinge crack issue. I decided to speak to HP first and also got the run around. I then decided to speak to some contacts about parts so I could repair it myself. If anyone would like an obligation free quote for repairing/replacing the broken parts of the laptop, please go to http://www.davidadamsit.com.au and go to the contact page and send me an email. I will be more than happy to assist you.

 

Yes, my crappy dv9000 also has problems with heat and the hinge broke... It is 58 C when I am browsing. Never again HP!

 

What kind of surface did you have it sitting on? Mine "games" at only 46C with no aftermarket parts installed. I did notice that if I tried to use it sitting on the carpet, it ran a lot hotter ...

 

On a table, and even it is leveraged to make more space under it. I think I have to open it, it will be almost two years since I bought it.

Anyway, I was back to read some post here, and I noticed that many, also new HP laptops, have problems with overheating...

 

I've had this issue with two HP notebooks.

If you see some of my previous posts around 6 months ago, you will see the battle I had to get it replaced, but finally did win, on both occasions!

Back then, I could find no other people complaining of the issue, but now you have quite a bit of support it should be alright.

Now I'm happy with my HDX9250EA =)

 

Hi, I'm a newbie on this site. I also have an issue with the hinge on my notebook. I have the dv9702ea model bought through the dixons group and experience a clicking or popping sound upon closing the screen every time. My concern is that given enough time this minor problem will become a major one. I am already just short of 6 months warranty and dixons say they cannot help me as it has been in for repair twice through the techguys and have said everything is ok. I've been in touch with consumer direct on numerous occasions and most recently trading standards and they seem to think it is likely to go through the courts. Basically dixons are not taking any responsibility for this due to the engineers giving it a clean bill of health. My concern is that once the warranty has run out what happens then? I have a physical disability and rely on benefits and will not be in any position to afford any additional costs once the warranty expires. I would be greatful of any advice you can give regarding this ongoing issue.

 

The hinges on my zv6000 (zv6100) were cracking when one day on of them broke. HP repaired it after 2 weeks of waiting.