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    fingerprint reader problem on dv2716ca

    Discussion in 'HP' started by mikebob, Feb 10, 2008.

  1. mikebob

    mikebob Notebook Geek

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    I have the DigitalPersona fingerprint scanner and I have an odd problem with it.

    After i have enrolled my fingerprint, i can access my login accounts and such with a swipe of my finger. However when i lock the computer and try to use the fingerprint reader to unlock the computer it says my fingerprint was not verified! (and yes, i tried it multiple times).

    Oddly enough, it use to work before BUT before this started to happen i changed my fingerprint enrollment (rechanged it).
    As well, i recently created two different accounts and i tried enrolling my fingerprint on the other account, but it kept on sending me back to my first account so i just deleted it~

    It seems that there is a problem with communications between the fingerprint reader and vista! is there a way to remedy this?
     
    mikebob, Feb 10, 2008
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  2. Yitzter

    Yitzter Notebook Evangelist

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    It's very possible you mixed up the program a bit. try a system restore, or just reinstall the program.
     
    Yitzter, Feb 10, 2008
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