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    great support!

    Discussion in 'HP' started by zd8210CA, Jul 31, 2006.

  1. zd8210CA

    zd8210CA Newbie

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    Hi!
    Just thought some people might be
    interested in my recent experience with
    HP support.
    I noticed that my DVD-writer drive didn't
    recognize an disc put into it. I contacted
    an online technician, who told me the
    various standard troubleshooting steps
    (uninstall/reinstall drivers, uninstall in
    safe mode, etc.) and, three representatives
    later (because I obviously can't chat &
    restart my computer at the same time),
    I was told to call HP Canada so that,
    since my notebook was still under
    (with only a week left!) they can change
    my drive for free. So I did, and
    was told the only option for my model
    (zd8210ca) was to ship the whole
    notebook and they'd ship it back as
    soon as it was done.

    So waited for the box in which I'm
    supposed to ship my laptop, and
    it arrived the afternoon 2 days later.
    Surprise, they included a waybill, so
    I wouldn't have to pay the shipping
    fee. So I sent it that afternoon (it
    was Friday), and got it back on
    Wednesday.

    The one complaint I have about
    this whole incident was that it took
    some time for each representative
    to check the previous conversation.

    All in all, great support!
     
    zd8210CA, Jul 31, 2006
    #1
  2. teamkillahilla

    teamkillahilla Notebook Evangelist

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    yaaaaaay!!! :)
     
    teamkillahilla, Jul 31, 2006
    #2
  3. SuperKungFu

    SuperKungFu Notebook Consultant

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    glad it worked out for you, as for me, they were a bunch of lying sons of *&%*# and their support/quality sucks.
     
    SuperKungFu, Aug 1, 2006
    #3