great support again!

So my nc6400 notebook stopped charging all of a sudden two days ago. It ran fine on battery, but if just run it from the power adapter, the notebook would not turn on. I knew then there was something wrong with my power adapter.

Fired up a chat session with a representative, told them my problem and they determined to send me a new adapter. Well, they put in the request that night, got shipped yesterday, and arrived at my doorstop today!

Plugged it into my notebook and everything works great! Gotta love support!

 

that is good to know the customer care support is getting better everyday hopefully

 

Glad to hear that you had some good experiences with HP!

On the subject of power adapters, the HP Compaq business "Smart Adaptors" are very fragile from my experiences. After one year, I'm on my 3rd power adapter and 2nd wall cord that goes from the wall to the power adapter. Many of my classmates with the same notebook as I do have had similar problems with their power adapters. There's a "weak spot" on these power adapters, and it's the part of the brick where the wire going to the notebook first comes out of the brick. It's a very fragile connection there. My suggestion is that when you wrap up the power adapter, leave a bit of slack so that you don't put so much stress at that area of the brick.

Again, congrats on your good experiences with HP!

 

I had a similar problem to yours except it was the opposite. The power supply went on my laptop and all the symptoms told me that it was the power supply in the laptop and not the battery or AC adapter. HP said they were going to send me a new AC adapter and I had to get a supervisor on the phone, once I told him the symptoms he agreed that it was the power supply as well. I sent the laptop back, and indeed it was the power supply.

The only thing I've noticed from technical support (this is for everybody and not just HP) is that the people you talk to for home/personal computer support are idiots. They read from a script and go through a step by step process already predetermined. I've been working with computers for years now and I hate how I have to redo steps I've already taken with them over the phone. For the most part I sit there and don't even follow their steps and just say I am because they are the same steps I took before I called them. I've done this every time I have a problem with my laptop. I just wish HP would work on the knowledge of their support personnel.