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    help, dv4t "L" key is not function well, what to do?

    Discussion in 'HP' started by rozaback, Aug 13, 2009.

  1. rozaback

    rozaback Notebook Enthusiast

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    my hp dv4t-1300 CTO is still under 1 yr warranty. brought it from hp.com

    The problem with my dv4t is that its "L" key is not function properly. Sometimes i have to press three or four times to type "L", or i have to press hard. What is wrong with it? Is it hardware problem? Should i call tech support and send it back to hp for repairE?? Thanks for your suggestion.

    By the way, how long does it take for a round trip repaire? And i have downgrade from vista to xp, does it matter? do i have to reinstall to vista? Thanks for your answer
     
    rozaback, Aug 13, 2009
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  2. OldMajorDave

    OldMajorDave Notebook Evangelist

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    If it’s only your “L” key that’s not working on your keyboard and everything else is functioning normally, then yes, you have a defective keyboard. Pretty simple fix, but if your unit is still in warranty call HP support and arrange to have it picked up for repair. They may repair the unit quicker, but I’d plan on not having it for about 3 weeks. I sent a unit in for repair in June (that we think may have been sat on) and it came back looking like new in 5 days…. but I wouldn’t plan on that always being the case.

    Also, you don’t have to re-install Vista for the repair but in the process they will also check the unit, update the BIOS, and will likely wipe your hard drive and restore the operating system to its original delivery configuration. Before you send it back:

    1. Backup your data….. and your XP device drivers :)
    2. If you’ve added or changed RAM… put it back the way it came.
    3. If you’ve changed the hard drive, put the original drive back in if you have it.

    There are many many stories out there of units coming back minus owner upgrades and people totally shocked that their units come back with a new and/or re-imaged hard drive.

    Best of luck….
     
    OldMajorDave, Aug 14, 2009
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  3. Th3_uN1Qu3

    Th3_uN1Qu3 Notebook Deity

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    Hmm, it's usually something as simple as prying the cap off the key, reseating the rubber button underneath and putting the cap back on. But this does require some dexterity as not to break the tiny clips that hold the key cap in place.
     
    Th3_uN1Qu3, Aug 14, 2009
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  4. rozaback

    rozaback Notebook Enthusiast

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    Thanks OldMajorDave!

    Yes, only "L" key is not function. Hopefully this is a fast round trip.

    I had an experienced with Dell's laptop. They aired a box to me, and everything was fast. The only downside was that they took off my "Centrino" logo~~ not sure why they did that

    Once again, thanks for your info.
     
    rozaback, Aug 14, 2009
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