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    i just got my dv7tqe...and there are some problems..

    Discussion in 'HP' started by enomeshakeit, Nov 11, 2011.

  1. enomeshakeit

    enomeshakeit Notebook Enthusiast

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    i just got my dv7tqe from fedex like an hour ago...
    and i have a couple problem..

    the first is, i dont know how to properly insert the battery..
    it kinda goes in but pop out later which means it wasnt locked in properly..

    and second problem is..there is like a tiny crack on edge of the top surface
    of the laptop..where the folding and speaker meets..its tiny but like
    big enugh for a fingernail to go in.. is this normal? should i not bother with it? or thinking about exchanging or returning?

    thank you and i appreciate all kinds of help and concerns
     
    enomeshakeit, Nov 11, 2011
    #1
  2. lmanlo

    lmanlo Notebook Consultant

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    lmanlo, Nov 11, 2011
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  3. enomeshakeit

    enomeshakeit Notebook Enthusiast

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    thanks for the video
    yea ive tried now about 100times trying to get it in
    there are 3 "clicks" thats supposed to lock the battery in,
    ithink one of my click doesnt work
    it trys to lock but the click pops the batttery out...
     
    enomeshakeit, Nov 11, 2011
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  4. lmanlo

    lmanlo Notebook Consultant

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    If the battery is not snapping well, and you have the small crack on the edge, I would go ahead and exchange it. Yeah because if you did it like the video and the click pops out the battery then there might be something wrong as there's not that much pressure to put in as when you hear the click is when it is locked as you heard on the video. But this is the first time I hear this happen to the battery not locking in.
     
    lmanlo, Nov 11, 2011
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  5. xAcid9

    xAcid9 Notebook Deity

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    This kind of crack?

    [​IMG]

    regarding the battery, is your bottom panel locked properly?
     
    xAcid9, Nov 11, 2011
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  6. enomeshakeit

    enomeshakeit Notebook Enthusiast

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    yea my cracak is between the speaker and keyboard surface and even bigger
    i think the whole structure kinda messed up which makes
    battery to not get in
    i am talking with online support from hp to exchange it..
    iam really sad this happedned to me...
     
    enomeshakeit, Nov 11, 2011
    #6