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    installing HD Smart Audio 221 output device...

    Discussion in 'HP' started by frustratedHPuser, May 27, 2012.

  1. frustratedHPuser

    frustratedHPuser Newbie

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    I took my laptop to Staples for a 'tune-up' and when I received it back the audio output device was deleted! They want $70 to tell me what is wrong! HP wants $15 monthly for help! So I have gone six months with no sound!
    I have an 6910us HP Pavilion Entertainment with Vista 2-pk. How do I install the device? Where do I locate it?
    I am very appreciative of any productive help...
    :)
     
    frustratedHPuser, May 27, 2012
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  2. SInC

    SInC Notebook Consultant

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    Go to HP's site and download the appropriate audio drivers.
    Make sure to the pick the correct version of Vista you have, 32bit or 64bit.
     
    SInC, May 27, 2012
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  3. frustratedHPuser

    frustratedHPuser Newbie

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    SInC, thank you for your reply!
    I have been to that site dozens of times. I have downloaded the file I need then get-Driver Installation Failed:Could not find the DEVICE for this driver.
    I get lost & confused on the MS site looking for an answer...
     
    frustratedHPuser, May 30, 2012
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  4. prebuss

    prebuss Notebook Consultant

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    Speakers have been removed? :D You should try to install W7 instead of Win Vista.
     
    prebuss, May 30, 2012
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