my hp dv2000 is all messed up HELP PLEASE

the power source was disconnected while 2 seperate automatic updates were ocurring, one of which specifically said not to interrupt the updating process.

i turned the computer back on, and it's in like a computer coma; on, but not quite. the power button seems to be the only thing that functions as it should, but the computer doesn't boot, and the screen refuses to turn on. the mousepad button (the little one above the pad that controls whether or not the mousepad affects the cursor) stays blue when i click it, so i know that part isn't working either. the other thing i notice is that the wi-fi indicator light stays orange even when the switch is pushed to the right. i checked out the quick reference booklet that came with the computer and tried fn+f4, but that didn't do anything, so i'm pretty sure the problem is not with the screen and instead with some software or driver inside of the computer.


does anyone know what is wrong with my laptop?

OR

does anyone know how to restore the factory settings without affecting the contents of my hard drive?
as a college student i sort of need my documents like last week, and i really really really don't want to have to mail the thing to HP, only to wait 3-5 weeks to get it back.

 

1) Take out the battery pack and AC power

2) Hold the power button for 30 seconds or more

3) Try turning it back on with only AC power

 

yeah thats what "Alan" at HP's chat support said to do, it didn't work.

 

Which updates was it installing just before it got disconnected?

 

If one of those updates was the BIOS update that HP is pushing through HP Update, you've bricked your notebook. Other than that it sounds an awful lot like the usual fried NVIDIA chip:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277
except for the timing.

See if you can get a bootable CD like MemTest86+ to run. Try without the HD installed if need be (remove the battery before doing this). If that doesn't work... assume the NVIDIA chip is fried, get HP to fix it, and find another machine to use in the meantime because they've had mine for over a month now and counting.

 

the first update that started was an HP one, the second i didn't recognize, but i remember on the logo or on the window there was red and yellow. i also remember that when the second (red/yellow) update was running a seperate 'status' window popped up over it to show the progress, and there were 15 parts to it, mine made it to part 11.

i don't think it was the NVIDIA, mine wasn't showing those problems and had been running just fine. my friend had something go wrong with his hp notebook also and it was gone for a mad long time also.

 

That was a bios update, you bricked your notebook.

 

Ouch yes that was a BIOS update, very bad time to lose power as it controls the startup process.

You have bricked your notebook im afraid, you will have to send it in to HP or search for something called Phoneix Crisis recovery disk

 

haha shiiit, i'm definately going to investigate the phoenix option. thanks for the help guys.

i had not idea about the BIOS update though, still not quite sure what it's supposed to do, they should do a better job of letting customers know what the f is going on . . . because by "the power source got disconnected" i meant "i ripped the battery out." the norton anti-everything expired a few weeks ago and it kept reminding me with that popup window and i always selected "ask me again later" so i didn't have to deal with it, and so when this strange new window appeared and began doing inappropriate things to my baby, i thought i was under attack. because usually when something just pops up unannounced and tells you that you shouldn't close it, it might be better if you did, and i panicked and now my computer is a brick.

but again thanks for the assistance, much more helpful than whoever i was dealing with at HP.

 

The BIOS update really was critical. The update makes the fan run 24x7, which helps to keep these defective NVIDIA chips from failing from thermal stress. HP should have forced the update long ago but as you discovered it can be risky. The fact that HP is doing this speaks volumes as to how much it's needed.

The BIOS is what runs when you first power up the notebook so if that's hosed...

 

i found a phoenix crisis recovery download, but it says it's for a compaq presario b1800... rechner.org/b1800. html , would that work for my hp pavillion dv2911us? i can't find anywhere that has one specifically for my laptop, and i'm wondering if maybe that would work on mine. i'm running vista, and seeing how that particular bios was written for the 2006 compaq, i'm not so sure it would work the way i need it to. i looked all over HP's site and couldn't find anything about a recovery disk, let alone the proper bios for my laptop.

 

PROBLEM NOT SOLVED

i got an external floppy drive, and i tried putting the file that i thought was for the bios recover, 'sp4750' onto it, but the file is too large for the floppy disk...is this the wrong file?

there's a lot of websites with instructions on how to do this but none of them are very good instructions.