nVidia Class Action Fairness Hearing is Tomorrow - Almost time to make a claim!

Fortunately we had registered this laptop with HP and I was able to email customer support and they found where it had been registered with date, S/N, and P/N. They sent me an email confirming the registration. Now if NIVIDA deems that supporting enough.

 

Was there anything that printed out verifying your supporting document? And, am I correct in what you are saying about the hard drive is that HP owners DO NOT have to send the hardrive with their laptop?

 

Maybe we need to think positive and consider that since there are a whole bunch of the Compaq CQ50 series that they will at least replace it with one that is comp with our's now. FINGERS CROSSED :x:

I have looked and looked and can't find any that comp the other one

 

I sure hope so.
In the back of my mind they threw out the "CQ50" as a general term. Afterall, there are many different sizes/styles of HP notebook affected by this.
Most likely the bulk of them being DV6000 series which is a 15.4" screen.

 

The DV6000 series being one of mine too. It was originally upwards of over $1,000 and paid $800. Loaded but never got to reap the benefits of it.

 

Well I hope this pans out for everyone affected by these defective products.
I may be one of the few who are still able to use my DV9000 bought in dec-2006 ($1400.00).

Have had "mainboard" replaced by HP 2 times under xtended warranty I bought ($340.00) out of fear of having to pay for the "mainboard" repair. HP never told me they extended the warranties because of this defect. They were happy to take my $$ for the xtdwarrnty and not say a word.

My xtended warranty just ended last month.
Back in October-2010 they asked me if wanted to extend wrrty for another year for $100.00. Glad I declined.

Crooks.

Next computer purchase might consider iMac.

 

yes same here. My thoughts exactly. I have an iMac now, but my next laptop purchase will definitely be a Macbook pro. I am done with the PC market LOL. Nothing but trouble for me it seems...never had any problems with Apple luckily. These are just my opinions though, not trying to start a mac vs. pc argument.

 

For those of you using HP registration as the supporting document - what are you submitting exactly? Is it a screenshot of the registration "my profile" page? Is it a screenshot of the copy of the confirmation email? Something else? The file uploader is looking for JPGs, BMPs, PDFs, etc.

 

Apple is involved in this lawsuit as well. They have several models affected and weren't exactly forthcoming about it, either.

 

this may be true with the HP notebook to CQ50 notebook replacements, but not with the HP TX1000 notebook/tablet to Asus eee netbook/tablet.
what i am saying is.
Yes being replaced with a tablet, but not a notebook/tablet. HUGE DIFFERENCE!
I have included in my letter(mailed earler today) a direct quote from Intel(makers of the processor inside that netbook)
"FREQUENTLY ASKED QUESTIONS
Can I replace my aging laptop with a netbook?
No. A netbook doesn't have the processing power and functionality you'd need to run many of the applications your current laptop supports, even if it's a few years old."( Netbook vs. Laptop)

 

First, where did you buy it.(someone or store)
I bought my from office depot and lost my recept.
I called their corp number, it had a recept retrieval option.
They emailed it to me, i prented it out and mailed it paper mail; along with my printed reg.
Second, I would submit it via paper mail not through website.

 

And I do realize that.

 

When writing your letters you should not only state your concern but include supporting FACTS as well.
Just saying that this is unfair will only bring up the question of WHY.
They will then need to do their own research to find supporting and not supporting documents. Why would they go out of their way to do this on a case that has already been in play.
Help this by including documentation of your own.

 

I have exchanged a few emails with Ted Frank from the Center for Class Action Fairness. His Center deals with unfair class action settlements.

Center for Class Action Fairness

[email protected]

I encourage you to email him, so he knows there's not just one unhappy person.

Thanks,
miapjp

 

Thanks for the link / email address. I've compiled my argument and emailed it to Mr. Frank. If he believes we may be on to something, based on that information, I'd like to register a domain for this and throw together a forum so that we can get a single organized place for this information. Right now there's the odd post on NotebookReview and Cnet and a few others, but it's fragmented.

If anyone else would like to take over the task of getting a domain and forum together, be my guest, of course.

I still don't know that there's anything that can or will be done, but it only seems right to give it everything we can, right?

 

Well you have 100% of my support!

 

Here's my point of contention in this whole settlement, and it's a point that CEO's and shareholders are apparently ignorant to:

I'd always been a loyal Nvidia user; between myself, friends, and family I've easily built 6 or 7 systems and updated as many video cards and had used an Nvidia GPU in EVERY one. I'd never owned a laptop prior to my Presario; used some at work and been issued one, but never purchased one, so had little preference preference and no loyalty. When it came time to buy I simply went for the best package and deal I could find at my level, and in '07 that happened to be a just sub $700 V6xxx Presario, on sale at Best Buy.

As I began to have problems I blamed HP and quickly developed an aversion to them. When it failed at the worst possible time and almost cost me 2 days of work and a deadline on my graduate thesis (a lesson in backing up) I swore I'd never buy or trust another HP product again. When the Nvidia problem finally came to light, I lost confidence in Nvida as well, but still condemned HP for , among the obvious failure of device and skirting of culpability, directly lying to me about the extended warranty status during a tech support session.

So by this point I'd felt like a sucker for buying an HP product, and felt betrayed by Nvidia after being a loyal customer for close to 10 years, and had vowed to never buy ANYTHING from either of them.

When I heard about the Class settlement I thought, "ok this is an opportunity to make good and win me back. People make mistakes, corporations make even bigger mistakes, but they're finally going to correct their offenses; they can still make good and change my mind."

However, the possible reality of being given a cast off $400 laptop as remuneration for my failed product is not winning me over. My wi-fi failed within 15 months at a time when I direly needed it, and I was politely told "sorry, not our problem". My video began failing within the next 6 months, and I was told again "out of warranty." That's $700 for a 2007 laptop that was only reliable for about a year, and I'm supposed to accept an essentially identical unit after 3 years of technology passing by my useless expensive paperweight?

I'll reserve final judgment until I have an actual replacement in hand, but at this point, neither HP or Nvidia seems to be concerned with retaining my business, and that includes friends, family members, business associates, potential contract consultations, and anyone else who will listen to me complain about HP and Nvidia in person or online; that includes HP printers, and anything else either of them make as well.

I know abunch of MBA's, accountants, and lawyers got together and decided cost/expenditure flowcharts and pie graphs when it came to just how much they'd lose by settling in appearance vs actually making it right, but I'm not sure they bothered to quantify the potential S#!*storm of stringing us all along for months and years, only to drop a useless bone in our laps.

 

Hi Joyce,

I had the option of print or saving a PDF file of the claim submission.

You are correct in stating what I was told on the phone about the laptop NOT needing to have a hard drive when it is returned. As I mentioned, I am going to double-check this when I receive the shipping box and return instructions if those documents do not address this. I did not get the name of the person I spoke with. If I have to call back to confirm this because it is not in writing, I am going to obtain the name of the person I speak to next time and see if I can get an email confirming this. If I can get an email, I will print it and send it along with the laptop.

When I get to that point I will post again with an update.

 

And, we truly respect your opinion. If you prefer a Mac and it does what you need, that's totally awesome.

Zeromus-X - you beat me to the punch, dude. Apple versus PC is about preference more than anything, and they are not without problems as much as Apple would like us to thing they are. Especially true, now that they have shared internal components with PCs.

I used a purchase receipt, but I think they are accepting registrations with hp as proof. You will need to confirm that. I would recommend downloading a free PDF printer driver. There are numerous free versions available for download. This will give you the ability to print anything you want to PDF... very useful. A screen shot would work OK if you are not interested in the ability to print to PDF.

 

Good post, WerdNerf. A lot of us agree, I'm certain.

For years I built my own PCs and had a side business building custom PCs. I could always build better for less and had zero problems with what I built. In about 2005, I purchased my first laptops. I bought two identical Acer Travelmate 4000's for my wife and daughter, and both are still working today. They have been passed down to family members who do not care that they are not cutting edge and they are happy with them. They work fine for email, web browsing and basic tasks. My daughter and mother-in-law purchased newer Acers and passed the old 4000's on to relatives a second time. Both of the newer Acer laptops are about 3 years old and have never missed a beat. They are very reliable, and they were dirt cheap! Their reliability is better and overall build quality equal to the hp's I have owned, for about 20% less money.

Following the Acers, I purchased two hp laptops and they are both junk. I am being kind by not using expletives to describe them. And, on top of that, dealing with hp on warranty issues is horrible. Nothing but nightmares, and with both laptops they tried to say my warranty had expired when I had purchased extended warranties and accidental damage coverage. I had to gather documentation and send it to them as proof even though I could see the warranty in effect by logging into their web site. It took several weeks, multiple phone calls and emails to get them to acknowledge I still had a warranty when the time came that I needed to use it.

I am a FPS gamer and power user, and also a frequent business traveler. In August of 2008, I decided to move away from desktops completely and take my gaming habit on the road with me. I shopped carefully, read many reviews, compared features and ultimately purchased a Dell XPS m1730. It was just over $4,000 and riddled with problems. Not what one would expect for their flagship product. Most of the problems revolved around the 8700M/8800M NVIDIA SLi GPU module. This was my first NVIDIA powered computer. For years I had relied on ATI as a graphics solution. Long story short, I had 12 housecalls for parts replacements, a complete hotswap, and in September of 2010 Dell replaced the XPS with a brand new Alienware (see my signature) with better specs than the XPS. While I was not impressed with the defective NVIDIA hardware, Dell's warranty service--although frustrating sometimes, dealing with someone reading from a flowchart in a difficult to understand East Indies accent--stood head and shoulders above my experience with hp. Not once during the process did Dell take the position that they were not responsible for NVIDIA's poor engineering. They were always apologetic for my troubles and made an effort (sometimes futile) to resolve my issues. I was never ignored or forced to jump through a bunch of hoops. I purchased Dell's Complete Care on-site warranty service and a technician was always dispatched to my residence with new parts in 24-48 hours.

What Dell did for me they have done for many XPS m1730 owners, and for many that have not received an Alienware, Dell has upgraded the NVIDIA modules to the 9800M series, which does not have the issues that this settlement was intended to remedy. There are a fair number of Dell customers that have legitimate complaints about not being treated the same as other customers, but I can still see a huge difference in my own experience with Dell versus hp, and judging from what I can see posted on this forum, Dell smokes hp on service.

Many of the Dell (and Apple) computers that are subject to this settlement are repairable through simple parts replacements. Those users do not have to worry about hardware downgrades. In reality, they will likely receive hardware upgrades. In contrast, the hp models are "throw-away" computers.

Like you, I will never, ever purchase another hp computer. And, for the record, I have gone back to using ATI video cards. I have never had one fail and have installed probably 50 of them in the last 10 years. The last desktop I built for myself as a gaming machine was back in 2006 and its ATI Radeon 9800 is still running problem-free.

 

I had registered in last October for my DELL M1210 and it was eiligible for the settlement then but now the Claim site says the following:

"Based on the information you have provided, your notebook computer is not eligible to participate in this settlement. If you would like to try again or enter information for a different notebook computer, please click the "Try Again" button below.

The information you entered may not have validated because you entered too many or few characters, or added spaces when not necessary. When entering the model, be sure to enter only the model (ex: M1710 or D830)."

I also verified the NVIDIA chip component# which is [320-4790] same as what they specified in the Amendment#2 documents under the court docs. I also have all the receipt of my order which shows this component on it.

I'll be calling them in the noon today to put forth my case. However, if someone hsa already come across this issue please let me know...

thanks

 

I had the exact same issue. I have the HP DV6000, which is one of the worst offenders of video card issues, and they are now telling me that it is not part of the settlement. Anyone out there with a DV6000 that had any luck or knows what is going on?

Edit: I called the number and the guy gave me the same line. The DV6000 is not a part of the settlement. Anyone else have luck?

 

^ agree.

i use cutepdf (free) and it works great

 

The following DV6000's are part of the settlement:

HP Pavilion dv60xx May 2006 – April 30, 2009 EW434AV; EW435AV; EW468AV; EW585AV; EW586AV; EW618AV; EZ472UA; EZ473UA; EZ474UA; EZ475UA; EZ502UA; EZ503UA; RE603AS; RE606AS*

 

I tried to make both a replacement and reimbursement claim, and no matter what I tried it denied me and said I was not part of the settlement.

Has anyone successfully made a replacement claim that owns a DV6000?

 

according to the settlement site, it is eligible. when you entered the product number, did you include #ABA or anything of the like? my product number includes #ABA, but I did not include it when I provided the product number.

I suggest trying it without the end, if you haven't already.

 

what is your p/n?

is your model listed in unteralter's list?

 

Anyone here had any success with putting in a claim for a Dell laptop??

 

Theodore H. Frank
Center for Class Action Fairness
1718 M Street NW, No. 236
Washington, DC 20036
(703) 203-3848
[email protected]

January 13, 2011
Jeff S. Westerman <[email protected]>
Milberg LLP
One California Plaza
300 South Grand Avenue, Suite 3900
Los Angeles, CA 90071

Robert P. Varian <[email protected]>
Orrick, Herrington & Sutcliffe LLP
405 Howard Street
San Francisco, CA 94105

VIA EMAIL

Re: NVIDIA GPU Lit., No. C-08-4312 JW (N.D. Cal.)
Gentlemen:

Multiple class members in the above action have contacted me to complain about the execution of the settlement agreement that the court approved in the above-listed action. The class notice promised that “Class Members who bought certain versions of some HP notebook computers” would receive a “replacement HP notebook computer … of similar kind and value as their eligible malfunctioning notebook computer.” But the
claims process established last week, months after the deadline for objecting, instead provides that such class members will receive only either a Compaq CQ50 or, worse, an Asus EEE T101MT-EU17-BK. In nearly every case, the replacement model is not of “similar kind and value,” but is a slower, less powerful model worth a fraction of the amount of the defective computer; the Asus is not only not an HP, but is a netbook rather than a tablet computer.

The parties would thus seem to be in breach of their obligations to the
beneficiaries of the settlement agreement and in contempt of the court’s order of December 20; class counsel would additionally seem to be in breach of their fiduciary duty to their clients.

I have only heard one side of the story; perhaps my understanding is incorrect. Please provide to me an explanation in writing why the parties are not in violation of the court’s order, and why class counsel has not breached its fiduciary duty to the class. If the parties intend to cure this breach, and provide additional notice to the class and additional time for the class to make claims, please so indicate. Please provide this
information to me by the morning of January 18, 2011, so that if the parties are in breach, class members may petition the court for relief before irreversible harm is done by the deficient administration of the settlement.

Thank you for your immediate time and attention to this matter.

Very truly yours,
/s/ Theodore H. Frank
Theodore H. Frank
Center for Class Action Fairness


Mr. Frank also said "people should keep contacting me with subject line "NVIDIA""

miapjp

 

Unfortunately, according to the settlement, crap begets crap. The replacement laptop for the HP Pavillion will be the equally ignominious Compaq Presario CQ50, a machine that is no loger even available to purchase new. This condition will be short-lived however. As one poster has already stated, prepare for the onslaught of new Presarios on eBay. -sigh-

 

Check the tag on the bottom of your machine. While mine says Product: HP Pavillion dv6000, the service tag says dv6225us, which is a model in the settlement--good luck

 

Theodore H. Frank
Center for Class Action Fairness


Mr. Frank also said "people should keep contacting me with subject line "NVIDIA""

miapjp[/QUOTE]

I have contacted T Frank via email.
Let's hope for the best...........

 

Hey guys, i just read about this forum and have contact Mr. Frank as well. i urge you all to do the same and show your support. we are losing quite literally hundreds of dollars if we take part in this claim.

Also, sign the petition and keep people notified here:
TX1000 replacement settlement petition - The Petition Site

if you have additional useful information, sign the petition and post it in the comment. it seems to be the one gateway where we can all get together.

best of luck...to us all.

 

I have contacted T Frank via email.
Let's hope for the best...........[/QUOTE]

yeah I've also contacted him as well

 

If anyone's planning on continuing to write to the actual judge and/or attorneys for this case, please make sure you do so in a formal manner. That means check your spelling, grammar, and do not resort to inflammatory remarks.

This is part of a letter which I'd previously sent to two attorneys that I know personally to get their opinions on the matter. Feel free to use any of this. In an official letter to anyone involved, I'd advise trying to limit the length to a single page, and putting things into your own words; sending the same letter as everyone else won't help any.

 

agreed. flaming and insulting gets us nowhere, if not a step backwards.

 

I was able to file a claim for replacing my wife's dv6449us model. When you ask about the dv6000 are you referring to the dv6000 precisely or the dv6xxx family?

 

Yep, that is true in just about anything. Being a jerk simply does nothing useful.

As Abe Lincoln said, "Better to remain silent and be thought a fool than to speak out and remove all doubt."

 

I just talked to one of the agents from the 877 number. I asked her specifically, "Are the Compaq CQ50 series laptop replacements new or refurbished?" and she clearly stated that the replacements will be brand new. I really hope so, considering I haven't been able to find a place to purchase a brand new one.

 

I also contacted the 877 number and the lady i was talking to was actually very nice. She told me that it is Hewlett Packard's decision as to what laptops we are being replaced with, since they no longer make the hardware to replace the motherboard.

I then called Hewlett Packard and they informed me that they have no say over what laptop replaces the products covered in the settlement.

Hopefully we hear some good news from Mr. Frank soon. If all we get is a netbook worth less than half my laptop, no optical drive, and a single core processor, i will keep my faulty laptop and deal with the daily problems rather than have a netbook that will never do what i need from a laptop.

 

I'm going to wait until my replacement is confirmed before I issue an official complaint. Depending upon which version of the CQ50 is issued (someone on here, Mr. Fox I think, mentioned that there were around 40 different versions available) it may technically be slight lightly better in specs. However, while this may partially satisfy the settlement in the legal sense (like kind), no matter the version it will likely not satisfy it in the monetary sense (like value) -since most, if not all, versions were available in '08 for less than I paid for my V6XXX in '07. Nor does it satisfy in the spirit of the settlement: since I've been without a reliable laptop for nearly 3 years while both Nvidia a HP shirked responsibility, providing and outdated and currently outclassed laptop, even if it is a marginal improvement upon my original model, is not what I would consider adequate remuneration for the more than considerable financial, professional, and personal damage incurred.

Still, considering the settlement terms continue to remain vague - I'd guess intentionally - I want to find out exactly what I'd be getting before I can quantify the full extent of my displeasure with the settlement. Who knows, perhaps HP is hanging out behind the scenes waiting to gauge just how outraged we'd all be with their low-ball choice of replacement and will improve that choice to something satisfactory once they realize how poorly this could turn out for them; perhaps that's the reason such vague terms have been installed. Unlikely, I know, but I try to hope for the best and plan for the worst until the proper moment.

 

I've also noticed how many versions of the CQ50 there are. however, i have a TX1000 cto tablet, and the replacement computer stated is anything but vague (it is a very specific product number), and is a full-on netbook, not a tablet PC.

I would also prefer to do just the opposite and not wait for the remedy to present itself. It would not only affect myself, but others who unknowingly send it in for a "similar in kind and value" computer and receive a piece of junk for the money we originally paid.

Sorry i am being quite frank here and it is nothing towards you. i would actually prefer the CQ50 over the ASUS netbook i am supposed to be receiving.

i am also waiting on a verification as to what we are getting (and if the offer on the table still stands, an explanation of WHY) from the litigation website. but as i said, speeding the process up and showing our support is the best thing we can do before it is too late to remedy the situation.

 

This would be a good replacement for the DV9000 series laptops. It has all the ports and no NVIDIA parts inside!
Amazon.com: HP Pavilion dv7-3171nr Entertainment Notebook PC, Espresso Black: Computer & Accessories

 

Yes, that would be a good upgrade in some aspects as well. I think they are going out of their way to make sure nobody gets anything better, even if that means something less.

How likely do you think it would be that NVIDIA pay for replacement with a product with a competitor's hardware installed?

I guess we'll find out. I am eager to hear which CQ50's they will be using.

 

Guys, when I return the tx1000 can I keep my hard drive? what about if I swap it for an old 20gb hard drive? what about the memory? I updated it to 2-dims 2gb each, i do not longer have the original ones, can I keep the 4gb and sent it without memory?

 

you should be able to keep the hard drive..but I don't know about the memory. They mentioned that we could keep the hard drive, never said anything about the memory.

When you receive shipping instructions, it will probably tell you. I'd make sure by calling the 877 number

 

another question: If I send my computer back, how long it will take to get a new pc? 8 weeks after the deadline? meaning may 2011? What one supposed to do in the meantime without a laptop????
Mine is still working because I reduced the cpu speed to 800mhz, the screen brightness is at 50%, I have 4gb mem on it, I removed the optical drive, pen and remote control in hopes to improve air circulation, also I have a very thick laptop cooling pad attached to it.

 

Can you tell me where in the NVIDIA GPU litigation website it is mentioned that one can keep the hard drive? thanks.

 

I was told I was able to keep the HD in the phone call while talking to the operator.

 

I believe it was on the sample claim form; I suppose the form was updated or I'm mistaken. It was about 2 weeks ago when I saw the statement. However, one of the agents did tell me on the phone that we could keep the hard drive, but to wait until the box arrives with instructions.