nx9420 Dead On Arrival

Hello all. I just received a Compaq nx9420. I booted up and....nothing! The screen fails to come on. All I get is a black screen with the music from the recovery disk wizard playing in the background. An external monitor shows a pattern of flickering colors. Arghh!

Tech Support says I have to mail it back for repairs. So much for spending the extra money for the reliability of a business model. My guess is something shook loose during shipment.

Would it be better to ask for a replacement rather than getting it repaired?

 

If I were you, I would definitely return it. It does not worth to send it back for repair. Just get refund and re-order.. Good luck.

 

Not sure how the system works where you come from but ovber here you should be able to get a replacement for an item shipped faulty. I'd return it straight away and get a replacement!

 

I agreed with this method. Just write down the serial number & make sure the replacement or the re-order unit is not the same one u get before.

 

Excellent advice. I am proceeding with the replacement. At least the HP business support staff has been excellent to date.

Thanks for the replies.

 

From what you described it sounds like the video card isn't soldered on to the motherboard correctly, or a connection between the two did shake loose during the shipment.

Regardless of the problem though, either the motherboard/GPU needs to be replaced or the whole computer does. HP does have a policy to repair units less than either 21 days or 30 days old with only brand new parts AFAIK.

Nice to hear the business support is good though...I haven't had a reason (knock on wood) to call them up about a serious issue yet.

 

The nx9420 doesn't have a card that is soldered on. It's a removable one. MXM or not, we were wondering months ago...

We still don't know

 

If that is the case, then the nc8430 might be MXM as well. I'd love that...good for when DX10 cards come out and they perfect that tech.

 

no offense but i dont like compaq

 

Then what u like?

 

Well, I'm posting this from my new nx9420. HP mailed me a replacement (overnight) and told me to mail back the old one within 30 days. Overall, HP was excellent to deal with.

I love the 1680 x 1050 screen now that I've increased the Windows font size. No need for dual monitors anymore!

 

pflieger,

During your return window run some "burn-in" programs on the machine and give it a good workout.

Burn-in =Stress testing..

Prime95
HeavyLoad
3Dmark
Super_PI


etc...

 

HD Tune
DeadPixelBuddy (good to test LCD quality)