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    oh great...

    Discussion in 'HP' started by zoopzoop, Aug 26, 2008.

  1. zoopzoop

    zoopzoop Notebook Consultant

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    the wireless has died on me on my dv6152eu now i gotto use a crappy usb wireless, dont wanna send this in to hp first time i sent it took them a long time to pick it up and return.
    why are hp so crappy when it comes to repair? hope the new dv range doesnt get plagued by this cos im thinking of getting one soon :(
     
    zoopzoop, Aug 26, 2008
    #1
  2. sonoritygenius

    sonoritygenius Goddess of Laptops

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    Buy a new wireless card.. they run VERY cheap on amazon and pretty easy to install..
     
    sonoritygenius, Aug 26, 2008
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  3. jayson042

    jayson042 Notebook Enthusiast

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    Did you take out the wifi card and reseat it, and make sure the two wires are connected?
     
    jayson042, Aug 26, 2008
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  4. zoopzoop

    zoopzoop Notebook Consultant

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    how do i do that? are there any tutorials on the web??
     
    zoopzoop, Aug 26, 2008
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  5. jayson042

    jayson042 Notebook Enthusiast

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    On most hp's there is 1 or 2 access bays on the bottom of the laptop. A couple of screws hold each bay door on. Just unscrew that. One bay will hold your memory (ram) chips and the other usually your wifi. Sometimes they are both in the same bay area. Your wifi card will have two wires going to it. One usually solid black and the other either black with a white band or all white wire. I would completely unhook the wires, take out the wifi card and re-insert it and then re-install your wires. Pay attention to which one goes where.

    You can also try going to hp.com and reinstall your drivers for the wifi. This could also be your problem.
     
    jayson042, Aug 26, 2008
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  6. brianstretch

    brianstretch Notebook Virtuoso

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    brianstretch, Aug 26, 2008
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  7. Infamous22

    Infamous22 Notebook Deity

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    If your product is taking too long to repair, they might offer to replace it. That's just a tip.
     
    Infamous22, Aug 26, 2008
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  8. KING19

    KING19 Notebook Deity

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    Definitely send your notebook back to HP you should be covered by the HP extended warranty for that model to replace the motherboard before it fails
     
    KING19, Aug 26, 2008
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  9. anonhp

    anonhp Notebook Enthusiast

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    Yes what king said is true send it in If it takes like over a month just call in and explain (nicely) to the first person you talk to the situation and if they say they can't do anything, ask if you can get a live escalation (depending on where you get case mangers usually work 8-5 M-F) and if you cant get that just get a callback setup from a case manager.

    -Doug
     
    anonhp, Aug 26, 2008
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