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    screwy / distorted graphics on HP Envy 13

    Discussion in 'HP' started by leland, May 30, 2011.

  1. leland

    leland Notebook Guru

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    Hi all,

    I'm having an issue with my HP Envy 13 where the graphics almost always get distorted. I started w/ HP OEM drivers, had the issue, then updated to latest ATI drivers (over the HP OEM drivers) and still have the same issue.

    Odd part is that it has to be software driven since I can capture it. See my two examples here.
    screwy hp envy 13 graphics 2.JPG

    View attachment 65861
    Anyone have ideas? I'd be happy to lose hybrid power savings if that would fix it. I've also sent this back to HP and all they did was wipe the hard drive... What a waste.

    Thanks!
     
    leland, May 30, 2011
    #1
  2. moviemarketing

    moviemarketing Milk Drinker

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    That blows because the E13 is such a nice machine IMO - almost as thin as the Macbook Air.

    Can you explain why you believe it is not hardware related?
     
    moviemarketing, May 30, 2011
    #2
  3. leland

    leland Notebook Guru

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    If it were hardware related (something like a loose connection or something) how would I be able to take a screenshot of it?

    Granted that is a pretty simplistic view of things, but seems logical to me.

    Also on top of that I sent it back to HP to have the video card replaced and they left it alone (although that doesn't say much of anything).
     
    leland, May 30, 2011
    #3
  4. Auxilio_ab_alto

    Auxilio_ab_alto Notebook Consultant

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    That would depend entirely on the hardware that was messed up. If your GPU is messed up, you'd still be able to take a screenshot of it.
     
    Auxilio_ab_alto, May 30, 2011
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  5. leland

    leland Notebook Guru

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    Ok, in that case, I don't really know what's screwed up. If it's the GPU, then all I have to go on is that HP didn't replace it as requested.
     
    leland, May 30, 2011
    #5
  6. spencerp

    spencerp Notebook Evangelist

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    Call and get something done. Explain what happened and how you sent it in and it is still not repaired. Remember the rep has the power to get things done and it isn't her/his fault they didn't fix it so don't be mean to them but also make sure they do something about it.
     
    spencerp, Jun 1, 2011
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  7. SoMeAm

    SoMeAm Company Representative

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    Hi I work for HP and came across your post. Were you able to get the problem resolved?
     
    SoMeAm, Aug 15, 2011
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  8. leland

    leland Notebook Guru

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    Yes, I was, thank you. HP accepted the machine back and replaced the motherboard.
     
    leland, Aug 18, 2011
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  9. insomnia77

    insomnia77 Notebook Enthusiast

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    i had the exact same problem. all that i had to do was turn off VT .
     
    insomnia77, Aug 21, 2011
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