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    warranty problem with dv7t-6100 quad edition :-(

    Discussion in 'HP' started by timdf911, Dec 2, 2011.

  1. timdf911

    timdf911 Newbie

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    Hi I purchased a new DV7t-6100 quad new from HP in October 2011 and immediately installed a new SSD.
    It worked fine for just over one month before refusing to power up.
    I returned it to HP and explained that I had installed a new SSD from day one but don't have to original drive to hand.
    They are saying it'll cost $860 to repair as it's beyond economical repair and is not covered by warranty, presumably due to me fitting a replacement SSD. They are saying the motherboard and CPU are fried.
    Surely this can't be right ?
    Reading the small print in the warranty, it would appear an after market SSD would not affect warranty, nor do I beleive the SSD failing would cause such a major failure.

    Has anyone else experienced this type of problem / failure and if so what action did you take ?

    Thanks
     
  2. Dr. Bass

    Dr. Bass Notebook Consultant

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    Can you return it to the store you bought it from? And i am pretty sure you cant fry the whole thing with a SSD. Its probably a defective mobo. Try to get the claim elevated, keep logs of all of your contact with them and try to email the CEO. If all else fails file in small claims court. Its only $50 or so and most likely they will just give you a new one instead of fighting it. DONT RUSH THE SMALL CLAIMS COURT!!! TRY EVERYTHING ELSE FIRST!!!
     
  3. timdf911

    timdf911 Newbie

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    thanks for the advice, this thread is now on the main Dv7t-6100 thread.

    Please post any further comments assistance there :)

    FYI I bought it direct from HP and will contacting them Monday first thing.