warranty protocol

i bought a pavilion dv4 about 4 months ago, so its still under warranty, and recently not only does the battery not charge but the volume button on the panel doesn't work.

when i call HP, will they waste my time by trying to walk me through troubleshooting, or is there a way i can just have the laptop sent in since its still under warranty.

also, im really exposing my ignorance here, but is there any way to just be refunded rather than a repair?

 

As far as the refund goes, you cannot. There is something called the Lemon Law (which you will find its terms inside of the HP warranty contract) that says they will not refund/replace a notebook until its 4th repair for the same problem.

As for your actual problems, I would call into HP and tolerate their troubleshooting. It will be obvious fairly quickly that HP will need to send it in. Or you could be difficult, ask to just send it in telling them you don't have time to debug, and see what they say.

Tech support is a pain, I know.

 

Listen to what Greg mentioned above. I've dealt with HP support many a times. As a support tech, they need to go through what you call "protocol" or procedures that will eventually lead to some form of correction. It always gets worse before it gets better. Keep that in mind.