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    zt3000 'u' key and HDD ST9xxxx

    Discussion in 'HP' started by paperback, Sep 10, 2004.

  1. paperback

    paperback Notebook Enthusiast

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    I'm glad that I received my zt3000 yesterday, and I tried it out.
    Everything looks great and smooth, except when I tested the keyboard,
    the 'u' key is not responsive.
    When I type on the 'u' key, most of the time the 'u' char won't come out, I have to kinda push it down a little bit deeper to get the 'u' printed.
    also, the feel of the key is not good as others, it doesn't bounce good enough.
    I'm stuck here...is it tolerable? If it goes on like that, it's barely ok, but will the problem get serious, such as, it won't respond at all, later?

    what should I do? should I keep it, exchange or talk to them for a solution, such as send me a new keyboard? I'm anxious...this is my first notebook and I love itT_T
    Please advice me, I really appreciate that![ :(]

    Also, I checked the HDD, it says the part number is ST9XXX, I forgot the last few numebrs.
    Any idea what brand will that be?
     
    paperback, Sep 10, 2004
    #1
  2. brianstretch

    brianstretch Notebook Virtuoso

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    The HD is by Seagate:
    http://www.seagate.com/cda/products/discsales/index/1,,,00.html
     
    brianstretch, Sep 11, 2004
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  3. DaGreek

    DaGreek Notebook Evangelist

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    I think you should contact them right away, you should do it when you still have the option to return it. I think it should be easy for them to send you a new keyboard with instructions on how to replace it, its not tough on newer notebooks. Don't live with it, you bought a new machine if it was a car youd take it to be fixed right?

    Compaq R3000T (CTO)
    P4 Desktop 3.0GHz w/HT
    1 X 512MB RAM
    Radeon 9600 128MB
    60GB 5,400 RPM HD
    AquaMark3: 24,257, 3DMark03: 3,115
     
    DaGreek, Sep 11, 2004
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  4. bootleg2go

    bootleg2go Notebook Deity NBR Reviewer

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    I agree with DaGreek,
    If you rotherwise happy with the notebook and there are no bad pixels, then see if they will just send you a new keyboard as they are easy to replace on most newer notebook and by all means, don't live with the defective key.

    Jack

    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" (Ben Franklin)
    http://pbase.com/joneill
     
    bootleg2go, Sep 11, 2004
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  5. paperback

    paperback Notebook Enthusiast

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    T_Tthanks you all!!!
    I got strong support!!!
    I'd better call them instead of email them, right?
    thanks DaGreek and bootleg2go for the advice, I think if I lived with it, I would blame myself later some day!
    and thanks brianstretch again for the info!T_T
    I'll come back next time with news!
     
    paperback, Sep 11, 2004
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  6. Venombite

    Venombite Notebook Virtuoso

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    Paperback,

    Definitely call them, you'll get a response much faster.

    In the even that you didn't get it fixed, you still have 1 year from date of delivery/purchase to get it replaced.

    -Vb-
     
    Venombite, Sep 11, 2004
    #6