zv5000 memory and screen problem

I recently purchased a zv5000 with the 15.4" WXGA display and have two problems that I was wondering if anyone else was experiencing:

1) I have the power settings set to turn off the display after 15 minutes when its plugged in. After coming back to the PC and moving the mouse or hitting the keyboard the display never turns back on. I have to hit the power button to hibernate the PC and then resume it. I can tell that the PC is on and functioning since the hard drive will activate when moving the mouse and hitting the windows key.

2) The system reports that I have 192 megs of memory. When I bought the PC it had 256, and I thought that was the minimum amount of memory that was included with the system. I don't have anything in the expansion slot and haven't changed any configuration settings.

Anyone else experienced this?
Thanks,
Mike
zv5000

 

Is your video card integrated or dedicated? The 64M missing memory might be with the video.

 

I'm not sure about why your display won't come back on when you move the mouse, your mouse might be disabled for some reason so try reinstalling it or updating its drivers. Also the touch pad on your computer will that work to bing up your display?

I think the problem with your memory reading 192MB is because your computer must have shared graphics memory. So your graphics memory in yours BIOS must be set to 64. I don'tk know how must you know about computer but so Im sorry to bore you if you know this. Notebooks have to configurations for Video memory the better more expensive option is built in video memory from usally ATI or nvidia. That means the graphics proccesor on the computer has its own memory to use for displaying to the screen. The other cheaper option is when your computer has some kind of graphics proccrsor but it dosen't have built in memory so its has to barrow from windows (RAM) so your started out with 256MB of Ram and then your graphics chip is told by the BIOS it is allowed 64MB of RAM for it to use the rest of the 256 (192MB) left over is what windows has to use as system ram. Hopfully you didn't want to play many 3D games because your "shared" memory system will be very weak there, if your worried about having more RAM for windows activities like internet, e-mail, word proccesing etc... you can change the setting and make your BIOS only share 32MB of RAM in stead of 64MB You could even lower it to 0 but I really don't recommend this because your system needs at least 32MB to run smoothly even just in windows. IF you wanted to change the BIOS setting you must restart the computer and when the computers HP logo is up your will have to hold down either(F10, F8, F1, or maybe Esc) I put those in the order I think you should try. Now I have a compaq they are owned by HP so mine you hit F10 I believe to get to the bios so yours is hopfully the same. When using the bios please dont change anything but the video unless you know what your doing, just look around for a video memory setting it should be fairly easly to determine which it is. There will probably only be one this set to 64MB all you need to do it change it to 32MB and save it, then from that time on windows will only set aside 32MB of RAM

So I'm sorry if thats more than you wanted to know but I wanted to give you a fix if it was something that was bugging you. Also about your touch pad on your computer, if it has a power button make sure its powered on about 4 seconds before you try to move it. Just from what you discribed it dosen't sound serious and I think at work tech support will be able to help you fix it over the phone, as bad as they are. good luck

Compaq R3000Z (CTO)
3400+ AMD 64
1 X 512MB RAM
GeForce 4 40 Go 64 MB
15.4 wide screen
WSXGA (1680 X 1050)
CD-RW,DVD+RW
40GB harddrive
Wireless b/g
Windows XP Home
12 Cell Battery

 

Looks like the screen problem is a known issue:

http://h10025.www1.hp.com/ewfrf/wc/document?product=385148&lang=en&cc=us&lc=en&dlc=en&docname=c00044633

That makes sense about the shared video memory. I'll just bite the bullet and get a 512 meg stick and be done with my memory problems.

Thanks!!
Mike

 

happy you find out what it was, it sucks when you have to return a new notebook for repairs

Compaq R3000Z (CTO)
3400+ AMD 64
1 X 512MB RAM
GeForce 4 40 Go 64 MB
15.4 wide screen
WSXGA (1680 X 1050)
CD-RW,DVD+RW
40GB harddrive
Wireless b/g
Windows XP Home
12 Cell Battery

 

I surfed into this posting while browsing and i want to say that the bit about it being windows xp is probably wrong and this is more likely to be a bios issue i have a HP Pavillion zv5000 laptop running SUSE LINUX 9.2 PRO 64bit no windoze zzz

and it does exactly the same thing after a period the screen doesnt resume i went into the bios to disable the power management and there is no facility in there to do it which is stupidity on HP`s part my linux power management is also disabled as i have no need for it.

the bit about the shared memory is probably wrong too as i have 64mb on the graphics and 512mb available (not shared) i checked this in the linux memory stats.

other than that this laptop runs great with linux installed forget windoz zzz

Marc

 

Marc, the update to SP2 did actually fix the problem. The computer is actually for my wife and she likes Windows more than Linux. I set her up with FC3 for a while but she wanted to go back to Windows because she missed:

Picasa2
Hello
Outlook

I did get her to switch to Firefox thou

Mike