The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    zv5346us hosed during bios update....

    Discussion in 'HP' started by bbsux, Jan 9, 2006.

  1. bbsux

    bbsux Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    My HP zv5346us died during a bios update. Completed successfully and even told me to restart.

    Will HP replace the motherboard only or replace the whole thing?

    I had the accidental damage protection with pickup and return.

    Thanks
     
    bbsux, Jan 9, 2006
    #1
  2. Crazy_Person

    Crazy_Person Notebook Consultant

    Reputations:
    33
    Messages:
    114
    Likes Received:
    0
    Trophy Points:
    30
    Your jumping way ahead here by saying you want to replace your motherboard...

    Could you give us more info?
    What is happening when you turn on your computer ?
    Does it POST?
    Does it get to Windows?
    Does it turn on at all?
    Do the LEDs turn on?
    Do you see an error message?
    Do you like Italian food...... :) (j/k)

    Take a look at the following help articles from HP's Web-site

    1) Start-Up and Boot Problems ----> http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?dlc=en&lc=en&product=434848&lang=en&cc=us&rule=23341 -- might want to click on the one that says " Troubleshoot a Startup or No Boot Problem "

    2) Error Messages During Startup ----> http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?dlc=en&lc=en&product=434848&lang=en&cc=us&rule=26106
     
    Crazy_Person, Jan 9, 2006
    #2
  3. bbsux

    bbsux Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Ok, all it does is this.

    Will not turn "on" unless AC is plugged in -- Battery will not turn on. Stays on until I unplug both battery and ac. Or hold down power buton.

    When it turns "on" power button light stays off. the only lights that turn on are the three "hot buttons".

    The screen does not light up. I performed the troubleshoting HP tech support wanted me to.

    "pull ac and battery and hold power button for three minutes"
    "connect to external monitor"
     
    bbsux, Jan 9, 2006
    #3