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    [HELP] ThinkVantage Fingerprint Reader Software not working?

    Discussion in 'Lenovo' started by K_Wall_24, Nov 7, 2013.

  1. K_Wall_24

    K_Wall_24 Notebook Evangelist

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    So I just got my ThinkPad W530 back, and they had to replace the motherboard. Before sending it in for warranty, i took my drives and RAM out and replace it all with the stock stuff, just in case there was an issue. Anyway, so I put my drives back in,and power up. I made sure to check the BIOS and change the necessary options, as obviously the motherboard being replaced means it reverted to default.

    Just for kicks I make sure to go into control panel and check that all my Lenovo stuff works. When i tried the fingerprint control panel option, it waited for a minute and then said "ThinkVantage Fingerprint Reader Software stopped working". Tried it again, no dice. Updated my BIOS and tried again, no dice. uninstalled it and reinstalled it, and no dice. Help?

    I'll mention that the fingerprint to log into Windows worked. Unlike before, however, the fingerprint reader would not be functioning when the computer was off. now, it just doesn't work at all.h
     
    K_Wall_24, Nov 7, 2013
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