[must Read] Horrid Nightmare With My T400

Ok, as I write this I'm in a terribly disturbed condition. Long story short, my T400 came with a Samsung Panel with dead pixels. I sent it for repairs, they repaired it with an LG WITH DEAD PIXELS. For those who dont realize the seriousness of this situation, you should jump off a cliff.

How the **** has a company so reputable become such a horrid one? First the bluish tinge problem, now dead pixels. F******* A** H****. Dont they have ANY and I mean ANY REGARD FOR MY HARD EARNED MONEY? *** do they think?

Well atleast the customer service has quickly addressed the issue by SENDING ME A BOX. I feel like I've been mentally harassed, raped even! When I dont compromise on cost, I expect not to compromise on the quality aspect. And quality means the whole world to me.

Oh yes for those with the petty samsung vs lg debate, I've had both and I must say both look the same to me. No difference.

What do I do? I feel like I want a new machine now. I dont like my new stuff being treated this way. I expect it to be _nearly_ flawless. What about my time being wasted? I'm scared that my machine will develop other problems since I've been sending it back and forth!

Oh yes one thing though, they were nice enough to replace my display with an LG display but I'm scared that these faults will lead to other issues

P.S.: If this problem doesn't go away whom do I approach?

 

No kidding, eh?

 

How many dead pixels did You have in your screen? Sometime ago, I read that there was a minimum of 10 dead pixels before it could be replaced. And that policy was similar with all the companies.

 

Display (LCD) replacement for defective pixels - ThinkPad

 

Wow, that's a relief! 3+ pixels will get You a new screen. Too bad You aren't guaranteed a flawless one, though...

 

hey thanks a lot as if I wasn't enough disturbed already! Well, the screen has a pixel which is not lighting up at all and its very visible. They've promised to replace the LCD. Hopefully it will be done.

 

Man I feel bad for you. I know I would feel the exact same way. Who wants to send their new machine back and fourth in the mail in a box? Hang in there. Lenovo actually upgraded their LCD policy a few months ago for the better. Just recently you would not even be able to get the LCD replaced without a good number of dead pixels.

Everything(not just computers) has dropped in quality - cheap cheaper cheapest. Thats why I really hate shopping for anything anymore, unless I really need something.

Best of luck.

 

To me that is unacceptable, I would demand that they give me a new Laptop after what happened to you. One possible theory was that the sceen got damage or mis treated during the transport stage. Lenovo may have given you a perfect LG screen but it might have been damage during shipping?

 

I sympathize you. I also had horrible experience with their f****** customer services. I wasted about two month calling about my laptop and requesting my optical drive which they never sent back to me. All i could say is "their customer services suck....................".

 

just one pixel? where on the screen is it?

 

Watch the potty mouth. It is not acceptable behavior around, even if the censor catches it. I know it's close to the end of Western Civilization because you've got a couple dead/stuck pixels, but somehow you're going to have to keep it together.

 

Well I just called them back and told them the whole deal. They've again promised to "look into the problem". The customer service was approachable but they're reluctant to touch the LCD now!

I'm not sure what transpired during the transport. The machine looks fine and the box doesn't seem to have been damaged or anything. I will talk to them about replacing my entire system but that would be only after I've sent it in for another round of repairs!

The folks over at the depot were friendly but I'm not sure whether thats enough to fix my problem!

Its a dead pixel. My 3+ year old Dell doesn't have a single dead / stuck pixel. It is a wonderful screen. I dont know what crappy components Lenovo puts in now-a-days into their machines.

I'm sorry but I've carefully censored all the words myself. The forum didn't have to censor anything. I'm trying to get my mind off it but since I've spent over a 1000 dollars I hope its not down the drain

P.S.: Does anybody know whom I can write to about this issue? Please give me the phone number / email address of some higher up in the lenovo chain who can help me out.

 

I got my t400 yesterday and I found 2 dead/stuck pixels. they agreed to help me change out the screen... hopefully it won't come back worse!

 

You seem to think that a large corporation like Lenovo really cares about the $1000 they got from you. The managers already have enough things to worry about, and losing a single customer is not one of them. Lenovo is already being generous, since technically one dead pixel does not warrant a replacement.

 

Yeah what's the big deal about one dead pixel? You won't notice it unless the background is uniform. A pixel is so small. Any smudge is much more noticeable. A small piece of dirt on the screen is more noticeable.

 

Historically, $1,000 is pretty cheap for a ThinkPad. Back in the day they used to cost $3,4,5-6K. Making LCDs is not an exact science. Occasionally some do have dead/stuck pixels. I have a couple desktop LCDs with them myself. It's not a defect and all how you look at it.

You'd like to live in a world where Lenovo throws out all the screens with a few dead/stuck pixles? This of course means the notebook you just purchased will cost significantly more and maybe you can't afford it anymore, because Lenovo has to make two or three screens for every notebook they make to ensure none go out with dead/stuck pixels. The screen being a large percentage of the cost of the notebook you just bought.

 

Excuse me? Then I might take my $1000s business somewhere else. Dont forget its people like us that has put Lenovo in business. Dont you get arrogant. And for my personal standard a single dead pixel is not tolerable.

Do you have a dead pixel in the middle of your screen? And its not so small and is noticeable.

Firstly, Lenovo doesn't make the displays. Secondly, they're pretty cheap now-a-days because of all the surplus!

 

What are you talking about 1000$ down the drain ? You're gonna to get a flawless one. Chill out. I sympathize really, but you'll get over it. I'd be pissed too if I were you though.

 

Yes, I do. In the center of my 3.5-year-old 20" ViewSonic monitor. It was a bummer for a day or two but since then I haven't seen it unless I searched for it. And a pixel on my monitor is bigger than a pixel on yours. The thing about dead pixels is that they're mostly in your head.

 

Alrighty then, I'll rephrase. If the LCD maker who sells them to Lenovo had to make two or three screens for every one they sold to ensure none had dead/stuck pixels it would greatly increase the cost of the LCDs they sold to Lenovo. Lenovo would in turn have to pass the cost along to the customer, in this case you. It would greatly increase the cost of the notebook you purchased because the screen, despite the surplus you claim, is still a good portion of the $1,000 you just purchased.

If you're this distraught, maybe you should buy a computer with a dead pixel guarantee. The policies I think usually start around $200. Or better, buy a Dell or HP where you can return it for 21 days, no questions asked.

 

Thanks man. I really hope they clean up their act.

TheSpoon, noticing a dead pixel on a 20" monitor and a 14.1" monitor are two completely different things so dont even compare.

ZaZ, my friends have got a cheapo $800 HP machine. Configuration is great. Intel C2D P8400, 4Gigs of RAM, 250Gigs of harddrive etc.. etc.. I settled for half the RAM and a better display resolution thinking I was getting a better deal even though I was spending > $200 extra on the lenovo machine. Guess what? I have more respect for HP today than I will ever have for Lenovo. Heck, I've got more respect for Dell than Lenovo. With my Dell laptop I've never had any issues with the hardware for 3+ years. The battery is old but its not a dampsquib as most would expect. I've not seen a dead / stuck pixel.

I really dont know how the market here functions but I'm guessing consumers here are shooting themselves in the foot if people put up with such malpractices. I dont wish to go offtopic but I'm really pissed if I pay for something and it is defective. If you dont agree with my point of view fine, thats your choice. Just reread your post. You're convincing me that a black dot on my screen is something I ought to put up with. Its pathetic to see what big companies can get people to believe. From where I come from this calls for severe legal action from the consumer.

Oh and before I forget. Have you studied how mass manufacturing process work? They produce millions of LCD screens. A better QA department translates into better quality and hence lower complaints and hence better reputation. BUT theres a trade off here. Instead of the QA department throwing away the "defective units", sell those too. Those customers who complain, replace theirs. So that directly translates into higher profit margins for both Lenovo and the LCD manufacturer. Low lives. Nothing else.

And guess what, the best part is they're gonna make you believe that they're "exceeding expectations". ROTFL. I'm not so naive to believe that you put in a defective part and then replace it with a working one and then expect me to believe you made me a happy customer. No way. They're just exploiting the passive nature of the consumer AND wasting my time. I should sue them ideally!

 

I don't know about Lenovo, but HP does screen the LCD supplies for brightness and pixel problems, but these are sampled randomly I presume. Regardless, Lenovo should be able to replace the screen like any other manufacturer. However, we all know Solectron sucks, so they obviously didn't test the screen after replacement.

 

I would in no way define what's happened here as a nightmare, nor would I consider this a "Must Read" thread. You've got some dead/stuck pixels. You're bitter about it. I don't know why.

If you think HP and Dell are that much better, then go buy one. I think everyone would be a lot happier. If you think Dells or HPs don't come with dead/stuck pixels, you're misinformed. I've seen them myself. Lenovo actually has probably the best dead/stuck pixel policy in the industry. Granted, Dell and HP offer better return policies. My next notebook may not be a ThinkPad because of it.

If you're that much of a perfectionist, you should have done your homework. It's not like the pixel and return policies weren't posted on the web before you bought you're machine. This may come as a bit of a shock to you, but the world's not perfect.

 

With all due respect, the OP didn't state this tragedy was an ordinary nightmare, he stated it was a horrid nightmare. I think you have failed to make this vital distinction And I'm glad he put the the [must read] notation in the title or I might have skipped over this epic tragedy that was presented with such high drama. It should be required reading for all

 

This pretty much covers it. If something is unacceptable to you, then don't do business with the company in the first place. Insulting people's choices isn't really going to help anything.

 

As they say "so much drama'.

Come on - it's just a computer - annoying yes. Perspective is in order.

I used to like Dells year ago, but the build quality is not there (in my experience.) So I used HPs a lot, which were cheap and did the job. Thinkpad were always too pricey, even thought the ones I had were super solid).

But now Lenovo's prices are on par with HP, and they offer better price/performance, and better quality.

I have a HP with a couple dead pixel...and it's a few months old and they won't fix.

I'm glad there's competition in the market, so buy what you want. A grand for a laptop is not a lot money (relative). It wasn't so long as the a laptop was $3,000. Now it's basically $500 for basic, $1000 for decent (or a bit higher), and $2,000 for high end.

You could think of it as $2/$4/$8 a day if you keep the laptop for a year
$1/$2/$4 if you keep it for two years.

You spend more on your cell phone bill...I guess if you have limited money, that might be a lot, but a lot of people spend more than that daily on Skittlles or Starbucks.

 

Sorry but I burst out laughing when I read this comment. I'm sure you'll get nice screen (3 times lucky and all that), it could even be well worth the wait. Be positive.

 

Atlguy, when you mention that Lenovo may lose $1000's of dollars from you in potential sales, that just may be their intention. You are not a profitable customer for them as they have already lost money on you with the numerous phone calls and shipping costs. Lenovo's ideal customer are the corporations and governments who buy the units by the hundreds and thousands. Don't be surprised if you get a letter saying "We're sorry we could not meet your high quality standards. We wish you luck in your search."

Also there is no need to have the harsh language as seen by your use of the "****" symbols. Just speak in a civilized tone and you will be respected more by people on this forum.

Threats of legal action and "suing" people is the one of the main reasons costs have gone up for everyone. Do you threaten to sue the restaraunt and waiter because your soup is two degrees too cold? Do you say that you insist on "quality" soup only and you will sue them for wasting your time?

Don't mean to get too personal, but please try to keep a civil tone. Using the word "raped" and "horrid nightmare" is grossly inappropriate

 

So Atlguy,
What problems do you have with the machine currently? How many dead pixels do you have now? What other screen imperfections?

I will be sending you a PM soon.

 

To those who think having a pixel or two is no big deal, i wish that you will develop at least one with your current laptop or new laptop. if it is so bearable with you, i wish they'd shower you with dead pixels. oh, and don't be bitter about it.

seiously Atlguy, two repairs with same LCD defect, i'd return the **** thing or sell it to the idiot who thinks its ok to have dead pixels. i'm never going to buy a lenovo again. right now my household has 3 dell notebooks and 2 asus notebooks and they are free from defects!

good luck with your customer service. i personally can't stand having to send it in for repairs AGAIN especially when i paid this much for a product from a company that supposedly has "good" credibility. it sucks that we pay for their products and they give us crap.

 

What? My dead pixel is bigger than yours. That's a fact.

I bought the LCD from a local store with a two-week return policy without any restocking fee. I decided to keep it because the defect was so minor.

It's certainly not pathetic to start a thread urging people to "write emails, write letters ... phone and bug" Lenovo about Samsung LCDs without ever having seen one.

 

Dead/stuck pixel is an issue for some including me. However, I over time just learned to live with it. To me it appears that the majority of LCD's have stuck pixels regardless of size.

I have numerous Dell LCD's at work (40-50), many with stuck/dead pixels. HP, Dell, Sony and all major manufacturers don't have zero dead/stuck pixel replacement guarantee. That is the standard, and I'm suprised to find out that Lenovo has 3 dead/stuck pixel replacement warranty in place. It used to be a ridiculous amount of pixels before they replaced it (I think it was 7 minimum for dead pixels). So Lenovo is on top here.

If you are so upset with this and willing to pay more for it, perhaps you should pay the 15% restocking fee everytime to find a perfect one. I used to be so bothered by this myself, but learned to live with it since it isn't worth multiple 15% restocking fees unless it is close to the center.

Just remember, you aren't the only one bothered by this, but I implore you to go buy a Dell, HP, Apple or whatever in a retail store where you can exchange within 30-days.....

 

I think you forget something in here - it should be "and I THINK it is defective".

The whole point is that ONE dead pixel IS NOT CONSIDERED a defect! You can be disappointed all you want, but it's just YOUR personal fillings.

 

It seems like you guys are getting the lemons of the batch because all the samsung LCD panels on thinkpads that I've seen have ZERO dead, stuck or hot pixels. Either I'm really lucky to see good LCD panels or you're just unlucky.

 

I never knew about this deadpixel business and never noticed it, untill now. well i recieved my notebook today after much hastle and have found one minor dead pixel in the right corner, i guess i will live with it.

I have one question, how do u tell if you have a samsung or lg panel?, also what is the difference and which is the better

 

O wait i found which panel i have. I ran PC wizard 2008 and got LP141WP2-TLB1. I think this is an LG, could anyone confirm?.

 

if you like your things to be flawless, I suggest seeing a computer in-store when buyinh