"Arctic White" x100e CTO fiasco

I recently placed an CTO on a Neo X2 arctic white x100e through the US shop.lenovo.com. When i later checked on its order status page, no where in its descriptions can i find what type of processor nor what color it is. This made me worried from past experiences dealing with them and decided to make sure it did go through the system. So I called them this morning, waited about 15min to get a hold with one of their CSR but got disconnected immediately. I was like, "WTH", then made a 2nd call, waited some more and finally got a hold with another CSR with a foreign accent through a fairly bad quality of voice connection. I asked her about my concerns regarding the order details, got put on holds a couple of times, and finally got confirmed the processor was indeed a Neo X2 L625. However, she said the system was in black color. So i asked her to double check and got transfered to another CSR (a "rude" 2nd-tier actual US rep). The rep claimed there is no such thing as a white x100e. She even went like this, "THIS IS THINKPAD WE ARE TALKING ABOUT, NOT IDEAPAD. THEY ALL COME IN BLACK". Which is not true at all when i placed the order then (black, red and white are available; white option disappeared right after i placed my order). I told her i indeed chose the white option which she totally would not believe at all. I then asked her if they can do anything to make it up for me, she then just went, "Do you want to keep your order or what?" I reiterated the fact that i ordered a white one and there're pictures of the white x100e all over the web, she just went, "Shoot me pictures via email(to prove it)!"

WOW! Way to go, Lenovo! That's some customer services

 

As far as I know the white version is NOT a US model. So it was probably an accident. But you're right there are colors now on the new x100e, and edge....

 

Good point about the screen shot. I thought the order details page(or the confirmation email) was good enough since my CTO did go through without problems but apparently i was wrong. When i received the email, went back to check x100e's CTO page and found the white option disappeared, i thought something might be wrong.

Anyway, i have decided to cancel my order as a result of their inconsistent ordering system / poor customer service. Trust me, this is not my first time (bad experience) with them.

 

Ya, we know. There are tons of lenovo glitches and typos. One of which I have benefited from .

 

Lucky you, man.


BTW, when adding a few more bucks and you can have a refurb Latitude E6400 with much better specs, there's truly no reason sticking with x100e anymore.

 

Let me guess, the x200 with LED BL?

Here's another epic fail...look for the ideapad S10e with C2D 8400

 

I hope some day you are at your job and someone asks you a question that you do not know the answer to, then calls you dumb. Perhaps you'll be less smug the next time. I have a lot of empathy for people who do tech support. It is thankless job dealing with customers who are often rude and arrogant, which given the tone of the OP's post(s), does not seem out of the question. You get what you give in life. You may wish to keep it in mind.

 

words of wisdom.

Also, Dell have as many glitches on their systems too.... people have bought 3000 dollar laptops for 299 dollars. Nothing is perfect and sometimes people whom update the website may not be even part of the Lenovo organisation, and they may well be using a Apple iMac doing the website design and updates.

Anyway, sometimes we can cut some people some slacks for not been all knowing, especially for the people working in these low paying jobs.

 

IMHO, if you do not know something, just say "I don't know.", "I have no idea.", or "Never heard of that." POLITELY. Not acting arrogantly like you know everything and disregarding others' inquiries. Especially when you are a CSR. I have never raised my voice during the whole conversation, though.

You know what sad thing is, I much more prefer the first foreign accent CSR i spoke to than that ignorant/arrogant/rude US rep. At least she valued/respected you as a customer.

 

This is more of a cultural thing, but anyway since you know better, there is really no point dwelling on this minor incident. Also, FYI foreign CSR are monitored more stringently by supervisors, to ensure that they are performing to the required standard.

 

It's just as simple as a customer trying to verify his order's correctness yet they totally screw it up?

 

Unfortunately you get bad representative at times, whom think they know it better than you do, especially people whom worked in their job for a while, but hasn't kept with the product releases.

This is like going to some computer shops with salesman whom seems to know it all, but in fact they don't and yet they are keep on telling that know everything better than you do.

 

Maybe it's time for a new job and you should know better. I said my piece, time to move on.

 

No. Free 64gig Samsung SLC SSD back 1.75 years ago, when that was certainly worth a lot more than it is now.

 

Because I have a low tolerance for this type of behavior. I expect better of the people here. If I am at a store, restaurant, work, here, etc., and see this, I can and will say something. That's not to say you can't disagree, even vehemently, without being courteous and respectful, but calling someone dumb when you don't seem to have a grasp the facts is disrespectful. I don't think anyone's paid to be abused even if they're incompetent. I never said it was personal, but wanted to ensure we were communicating. Don't worry, I don't hold grudges.

I think this thread has run its course. You can't get a white X100e in the US, despite an error on Lenovo's website. Thread closed.