Can I get a refund?

Hi all, More problems with the T61 I've had for less than a month.

Is there a way I can return this thing? I can't afford a restocking fee.

Bobbi

 

Have yo called them up and checked it out?
How long have you had the computer? I know less than a month but precisely?

RMA?

 

whats wrong I have one on order?

 

May I ask why you are returning?? I have a T61 on quote when it was really cheap, and I'm seriously considering placing that order

 

I remember Lenovo policy only allows you return within 21 days and it's really hard for you to void restocking fee.

 

Whats wrong with it? Im sure if it's a hardware problem they will fix it since all of them have a 1 year warranty.

 

To answer a couple of your questions:

The computer arrived on 7/2.

An obvious problem: for no apparent reason, the screen suddenly goes black and the whole thing shuts down.

A lot of the things I dislike aren't necessarily things that are fixable, but things I find frustrating or that don't work for me. I've found nothing about this computer to be simple or intuitive. I'm not a techie, but this isn't my first computer. I have had Gateways and Dells and never was this frustrated or unhappy with my purchase.

I absolutely hate the mouse pad and the double button system. To scroll, you have to touch it in just the right spot, but it just as likely will do nothing or cause the page to erratically jump up and down from top to bottom. (This may not be a "problem"; it's probably just the way the thing works, but it doesn't work for me.)

The screen is just okay, not particularly bright, but also not usable outside. Speakers are really bad. I don't like the wide screen, though this may be the way they all are soon. Too much horizontal space wasted; too little vertical space, which means I get to spend more time scrolling -- my favorite thing. ;~)

I just paid a local PC guy $100 to set up the wireles and other settings. I had tried multiple times, and he also got frustrated with having to try everything several times before it worked. He said, "I can't believe I'm saying this, but the Windows software is actually better than this."

Honestly, there are so many things I dislike about this computer, and the lack of documentation (written or in the 'help' functions) is very frustrating. This is not a computer for a non-techie.

I strongly advise anyone considering this computer to try one out in a store if possible. If I had, I never would have bought it. I based my buying decision on reviews.

Maybe I'd be more accepting of these things for $700, but I paid $1300+ (including Office 2007).

And for those who will accuse me of not having anything positive to say.... On the plus side, it's quiet, sturdy and has good battery life (I got the 6-cell battery.)

 

You should sell it, you would probably be happy with a regular consumer grade laptop.

 

You're probably right. Um, anyone in the market for a slightly used T61?

 

That's true about the wireless configuration. The built in Windows wireless utility is much more intuitive than the Thinkvantage one.

The Thinkvantage Access Connection or whatever it's called it pretty bad, it makes you create all these profiles for home, work etc just gives you pretty pictures of your laptop with all these waves and routers and is plain finicky to work with.

 

I could not disagree more. I absolutely love the Access Connection program. I found the Vista one to be a pain especially with a Wifi network that does not broadcast an SSID. I actually wanted to not sure the Thinkvantage one and used the Vista one first and after a lot a frustration I gave up and used the Thinkvantage one. I will have to try again when I do a clean install....

 

I also use the windows wireless utility, The only thing I actually use is the power management utility...the windows one is probably better too

 

I just did a fresh XP/Vista dual boot reinstall and picked the lenovo apps that I wanted...a lot of the Thinkvantage apps qualify as bloatware, so why install them?

 

can this be disabled and just use the windows one??

 

Most of the problems listed seems like user preference except the first one. If your machine keeps on shutting down unexpectedly then there's a big problem. You should call support.

Unfortunately Lenovo's support reportedly poor and their return policy is very strict. They'll tell you that you need to return it for servicing. If they cannot fix it you may be able to get a refund and waive the restocking but probably not. I think they will fix it before issuing a refund.

 

Welcome changes

 

Nonny,

That is really cool. Just the fact that Lenovo is listening to what their customers are saying is something you hardly see in big companies these days.

The Lenovo forums and Mark really help the customers alot.

 

Yes, you can have both installed on your computer and switch between the two if you like. If you look in the Windows wireless configuration you can select it to "take control" of the wireless adapter.

 

The thing with the scrolling. You are able to make the scrolling regions bigger thereby making it easier to use the scrolling function on the touchpad. The screen is pretty much unfixable. And as for Access Connections, it is much more preferable to me than using the windows utility. It just simplifies how you configure each network that you connect to. It's a shame to see you give up on the computer already, but I can certainly understand the frustration with the Thinkvantage utilities getting in the way.