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    Can't Lookup Parts or Warranty Status?

    Discussion in 'Lenovo' started by wuzertheloser, Aug 31, 2007.

  1. wuzertheloser

    wuzertheloser Notebook Deity

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    Well, my t61p arrived and I was interested to see what components were used to build my computer. Load up the lenovo site, type up my computer info
    type and s/n....and i get a "sorry nothing in our system matches those codes" message. So I go to the warranty page and push the Automatically Detect Machine settings and view warranty button. I get a "sorry this machines does not exist" error.

    Any ideas on this? Does it take them some time to update the website with system information?
     
    wuzertheloser, Aug 31, 2007
    #1
  2. braddd

    braddd Notebook Deity

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    Yes it usually takes some time. In the mean time, run PC Wizard 2007.
     
    braddd, Aug 31, 2007
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  3. firejdl

    firejdl Newbie

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    As soon as my t61 was shipped, I was able to look up the parts and the warranty information. From I've read previously on these forums, other people have too.
     
    firejdl, Aug 31, 2007
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  4. braddd

    braddd Notebook Deity

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    mine worked about noon on the day i recieved it.
     
    braddd, Aug 31, 2007
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  5. wuzertheloser

    wuzertheloser Notebook Deity

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    well, mines still isn't up and it's been 3 days since i've had my laptop
     
    wuzertheloser, Aug 31, 2007
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  6. braddd

    braddd Notebook Deity

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    ouch that sucks. are you looking it up right? try looking up the warranty manually.
     
    braddd, Aug 31, 2007
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  7. wuzertheloser

    wuzertheloser Notebook Deity

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    i just called them and they said it might take up to a week to process the info.
    looking up the warranty manually results in the same error.
     
    wuzertheloser, Aug 31, 2007
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  8. smoothoperator

    smoothoperator Notebook Evangelist

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    it will prob show up with a manual lookup sometimes it can't autodetect the computer info properly
     
    smoothoperator, Aug 31, 2007
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