The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    IWS in Ireland

    Discussion in 'Lenovo' started by smartsmart, Apr 12, 2010.

  1. smartsmart

    smartsmart Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    Hey, guys...
    I got a question about the International Warranty Service in Ireland.

    My thinkpad is bought in Hong Kong, and the last time I checked the warranty service on the Lenovo website, it's still in warranty and my IWS covers Ireland.

    Now it got a trouble with the fan and I need to change it for a new one.
    Does anyone have an experience of warranty service in Ireland?

    Thanks so much.
     
    smartsmart, Apr 12, 2010
    #1
  2. ZaZ

    ZaZ Super Model Super Moderator

    Reputations:
    4,982
    Messages:
    34,001
    Likes Received:
    1,415
    Trophy Points:
    581
    I don't. You're going to have to call them anyway, so get it over with.
     
    ZaZ, Apr 13, 2010
    #2
  3. mythos1453

    mythos1453 Notebook Consultant

    Reputations:
    49
    Messages:
    222
    Likes Received:
    0
    Trophy Points:
    30
    I'd call them, most likely they'll send you a new fan in the mail. If it's just the fan it'd cost them 10 times more to pay UPS to tranfer the whole laptop back and forth. good luck :)
     
    mythos1453, Apr 14, 2010
    #3
  4. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    heatsink/fan is not a CRU, so they have to take the laptop into the depot and fix them.
     
    lead_org, Apr 14, 2010
    #4
  5. smartsmart

    smartsmart Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    Thanks so much.
    I will call them anyway to see what they can do about it.
    I'd like to go to their department to fix it in person.
    It's not so far anyway.
     
    smartsmart, Apr 15, 2010
    #5
  6. wiivile

    wiivile Notebook Consultant

    Reputations:
    3
    Messages:
    109
    Likes Received:
    2
    Trophy Points:
    31
    Just wondering, do you have an Irish accent? :X
     
    wiivile, Apr 15, 2010
    #6
  7. smartsmart

    smartsmart Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5

    I am not in Ireland right now.
    I will go to Dublin next month. Then I will call them.
    I need to use my laptop to work everyday. So I'd like they send me a new fan and I replace it by myself.
    You mean they probably won't do that? Why?
     
    smartsmart, Apr 19, 2010
    #7
  8. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    Because heatsink/fan is not a CRU (customer replaceable unit), so you will have to send it in for swap. Only large corporate customers under certain warranty condition can request parts for their own IT team to swap out.

    But you can't.
     
    lead_org, Apr 19, 2010
    #8