If Your Package is Stuck in Louisville, KY

Ok,

Here's the latest scoop for all those whose laptops are stuck in Louisville, KY. I called UPS and they told me the generic explanation of it being a customs issue. I then spoke to a manager. He was able to get more info. He found out that my package did not have an invoice. No wonder it's sitting there for 5 + days b/c they don't know who to ship it to. They told me to call Lenovo and have them fax the invoice to UPS so they can clear the package.

I hope this helps. Here's the UPS International # (1-800-782-7892)

 

that sounds so strange to me. if it doesnt have an invoice attached, wouldnt it be easy for an employee to swipe it?

 

an employee of whom? of UPS, customs or lenovo? there is probably a reference number that ensures the item cannot be stolen and if it was then they would have records to track down who might have taken it. sounds to me like lenovo sent it out, put up a tracking number but forgot to fill out the destination details so when they scan the tracking number, it comes up blank. also the lack of invoice also will not help them figure out if the package is exempt from customs or that customs have been paid.

 

really?

I can't believe because someone had similar experience before.

 

and, if there is no invoice attached to the shipment, why can I see the "Shipped To" address in the UPS tracking information?

 

Ok, I got a call from the UPS International dept with the latest update. There's a shipment from Lenovo (about 300 items) that is currently being held at customs. They are working with Lenovo to get this cleared before the items are release. They are hoping it will be resolved by end of day and have it out tomorrow.

 

thank you so much for the news!

 

Thank you so much for your information. Hopefully we all can get our laptops before saturday!!!

 

Dude.

Customs totally freaking pisses me off. It adds like a week or two to ship dates. Why the hell are they even holding them for anyway? It's not like they're effing going to blow up!!!!!! No, they're not going to poison our dogs and cats, and no, it's not carrying the bird flu.

morons.

 

Five days? A week? Two?

So per UPS tracking, yours literally stayed in KY for two weeks?

 

calm down, Leon. i agree with his assessment of a week or 2. my x61s shipped from China on 7/6 (a Friday). It's been held at Kentucky since 7/7 (last SaturdaY). It still hasn't been shipped, and most likely won't ship until Friday or Saturday (at the earliest).

That's a week of just being held at Kentucky. Add to that the shipping time from Kentucky to California, and it'll most likely get here at Monday or Tuesday at the earliest. That's a week and 2-3 days. EARLIEST.

And you can count the shipping time from Kentucky to CA as being time added on, because the two previous lenovo laptops i ordered in the past 6 months shipped from China and arrived the next day, even though i ordered ground shipping.

 

That would be a no.

I've had lots of lenovo problems, luckily shipping hasn't been one (yet). Sorry to hear of your guys' delays.

 

he was saying that customs was adding a week or two to ship dates. he was not saying that it was being held for two weeks in Kentucky. according to my experience, his estimate was exactly on target.

but yeah, not trying to create any tension. dang... stupid delays makes everybody unhappy.

 

I got the latest update from UPS International this morning. They have cleared all the packages that were stuck in KY as of last night. It should be out for delivery this morning. At least that's what it's showing for me. Good luck everyone

 

Finally got my laptop. First impression, it's SOOO tiny. Then again, it's my first ultraportable. I will post pictures soon

 

Um, is mine being held too?

LOUISVILLE,
KY, US 07/17/2007 10:44 A.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

 

Pretty much all packages from lenovo get held by a customs brokerage for a certain amount of time. Usually a few hours or day max, unless theres a problem with documentation.

My box is right there with yours:
LOUISVILLE,
KY, US 07/17/2007 10:44 A.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

 

I am in the same situation..Should I contact UPS. I think today is too late. They all gone.

 

sounds intense

 

The same:

Location Date Local Time Description
LOUISVILLE,
KY, US 08/15/2007 4:35 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

I wonder wtf is going on.

 

Customs I think, mine is there too, they are probably friends by now.

 

Haha mine too...same time as well

Hopefully the fiasco earlier on in the thread will not repeat itself. If all goes well it will ship out tomorrow I guess.

 

Location Date Local Time Description
LOUISVILLE,
KY, US 08/14/2007 11:33 P.M. IN TRANSIT TO
ANCHORAGE,
AK, US 08/14/2007 7:32 P.M. DEPARTURE SCAN
08/14/2007 7:05 P.M. ARRIVAL SCAN
LOUISVILLE,
KY, US 08/14/2007 3:51 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
GUANGZHOU,
CN 08/14/2007 9:26 P.M. DEPARTURE SCAN
GUANGZHOU,
CN 08/13/2007 7:54 P.M. HUB SCAN
08/13/2007 7:52 P.M. HUB SCAN
SHENZHEN,
CN 08/13/2007 1:16 A.M. ORIGIN SCAN
CN 08/13/2007 2:16 A.M. BILLING INFORMATION RECEIVED

Does it make sense to anyone that it went from KY to alaska and back to KY...when I live in chicago...wtf is going on?

 

I wonder if these contain any Qualcomm wireless components. Considering they just lost their patent suit with Broadcom, certain key Qualcomm wireless chips are banned from import. Just a thought.

 

oh no...

 

hey bradd what's your status shipment.

My shipment status has been changed to:

What is the 'RECEIVER' here? I have not contacted them yet. :O

 

Mine is stuck there too:

LOUISVILLE,
KY, US 08/15/2007 4:19 P.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE
08/15/2007 11:21 A.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY
LOUISVILLE,
KY, US 08/14/2007 3:46 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL
ANCHORAGE,
AK, US 08/13/2007 2:34 P.M. ARRIVAL SCAN

I'm just happy they shipped it. I would rather be waiting on this customs thing than being in limbo with lenovo as to when the laptop I ordered is going to ship.

 

Mine says:

Interesting turn of events..

 

Perhaps tomorrow I'll call both UPS n Lenovo to find out what is happening :-|

 

Please do keep us informed if you call. I'll do the same.

 

Damn, same thing happened to me. My first T61 stayed in Kentucky for like two hours, but this one is there to stay .. hopefully this gets moving. I need this computer quick!

 

I'm still wondering why mine was in KY, then went to Alaska, and then back to KY...wtf

 

Read the thread about 15.4" 140M ship dates.

 

Mine only took a day to move on, says it's on schedule to be delivered tomorrow(8/16). We'll see!

Package Progress
Location Date Local Time Description
LOUISVILLE,
KY, US 08/16/2007 12:01 A.M. IMPORT SCAN
LOUISVILLE,
KY, US 08/15/2007 4:19 P.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE
08/15/2007 11:21 A.M. THIS SHIPMENT IS WAREHOUSED UNTIL IT IS RELEASED BY CLEARING AGENCY
LOUISVILLE,
KY, US 08/14/2007 3:46 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

 

My status of shipment on UPS's website changed to:

When I call to UPS, they say that there is no problem with my package. The system on website just put some incorrect information. They confirm my package is scheduled to ship soon (tomorrow 2.16 am)

 

Louisville,ky, Us 08/16/2007 4:29 A.m. Departure Scan
08/16/2007 12:14 A.m. Import Scan

Mine broke free after a day.

Unfortunately, as I now realize, EXPEDITED service is guaranteed by end of business day, not by 10:30, so I'm going to be more than a little late for work today...

 

I got my notebook this morning :x
I'll post my delivery statement on ups.com later

 

wtf...mine was suppose to come today...now rescheduled for monday....

says it cleared through brokerage...but now has to go through a clearning agency...wtf!!

 

Mine was shipped 8/8, hit kentucky probably on Monday the 13, then it got to my place in Ohio on the 15.

Keep in mind the first time it says it's being held in KY doesn't mean it's actually there, it means it's probably where it's going and it's still in the air over China or something.

 

This sucks. I thought my order was going well until it hit Louisville. They had the same "THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL" message. It then went to ANCHORAGE, AK and now has the description of: " IMPORT SCAN" back in Louisville.

The rescheduled delivery went from 9/22 to 23rd and now to 24th. Hope this doesnt continue.

 

That is all normal, you'll probably receive your package tomorrow.

 

tkkg: Read my message. It wasn't actually in Alaska after KY, it was on its way to KY, went through alaska, then made its way to KY. you'll get it after that, however long it'd take for them to get to KY to your neck of the woods.