Just another unhappy experience

Dear Lenovo,

just want to inform you, that due to quality of product you supply (in my case Y730) and something what-even-cannot-be-called-quality of your support, you have lost yet another customer.

As many before me, I followed IMB machine with Lenovo one, supposing that the quality of both the product and service has not changed (i.e. stayed excellent). Even though my IMB machine once had a problem, IBM was able to help me half way away from my country and country of the purchase, switfly and pianlessly. My brother, also with IBM, had very similar pleasent experience.

Meanwhile, my at the time new Lenovo was not up to the league of IBM. The keyboard is floppy. I have learned later, that it is not a problem of my particular keyboard, but of Lenovo keyboards in general. Other various minor problems occured, but that would be all alright, if Lenovo would actually take care for its customers.

However, upon returning from USA to my home country (Czech Republic), I realized, that Lenovo does not help you when you move - my model was not possible to repair in my country, nor in most european countries. I therefore put up with all minor problems, until a bigger one arrived. That was this spring, when my screen started to have problems. Contacting Lenovo service in Italy was painful enough. Being told that I myself have to ship my computer to FRANCE, was frustrating. Given that I had extended and upgraded warranty (i.e. at home service), I was deeply dissapointed.

I decided to wait untill returning to my country and send my computer to Poland. However, then came the best part. No matter that the internet pages of Lenovo told me, that I have warranty untill september, the service told me, that since I purchased it 2 years and 7 DAYS ago, i am not eligible for warranty service anymore. Well thanks, if once you would have been able to provide the service to me before, I would not run out of my warranty. If you would not tell me that my warranty is untill september, i would be more carefull about when I purchased my poduct.

After all it does not matter. My and you life will be separete now. And for that matter, given the unhappy experience of me and many others on this and other forums, my life will be much longer than yours, dear Lenove.

regards,

Kamil Kovar