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    Just called CS

    Discussion in 'Lenovo' started by mikerock, Aug 29, 2008.

  1. mikerock

    mikerock Notebook Enthusiast

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    I checked my order (placed 08/26 and estimate shipping 09/09, 6cell battery,t400), the guy told me 6 cell battery is in stock and my order will be shipping around 09/09. The reason it is taking so long is the huge demand for T400/500 unless is the shortage of parts.
     
    mikerock, Aug 29, 2008
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  2. chun9430

    chun9430 Notebook Evangelist

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    I love how you get the same shipping date as me but I placed my order 21 days before you
     
    chun9430, Aug 29, 2008
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  3. mikerock

    mikerock Notebook Enthusiast

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    I think you are getting a 9cell
     
    mikerock, Aug 29, 2008
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  4. chun9430

    chun9430 Notebook Evangelist

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    Nope. 6-cell
     
    chun9430, Aug 29, 2008
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  5. saurabh711

    saurabh711 Notebook Enthusiast

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    I had also ordered it on 8/26 and had got the confirmation email the next day with ETA showing 9/9. I had ordered a 9-cell.

    Is it surely the battery that is causing the delay? or maybe it is some other component?
     
    saurabh711, Aug 29, 2008
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  6. Budwise

    Budwise Notebook Enthusiast

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    i ordered and got a confirmation within 5 minutes. In Process and supposed to ship 9/11. I ordered yesterday...
     
    Budwise, Aug 29, 2008
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  7. chen

    chen Notebook Deity

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    Ordered 6-cell......est 26 Aug....now moved to 9 Sept
     
    chen, Aug 29, 2008
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  8. afty

    afty Notebook Guru

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    I wish Lenovo's online order status was more detailed than just "In process" and "Shipped." There are a lot of in-between steps that they don't tell you about, and I'm sure it would reduce calls to customer service if the online tool just told you what part of the process your laptop is in.
     
    afty, Aug 29, 2008
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  9. EzTargut

    EzTargut Notebook Guru

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    arrgh. i just got off the phone and heard the same thing about my u330
    it was a"very popular item"
     
    EzTargut, Aug 29, 2008
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  10. BinkNR

    BinkNR Knock off all that evil

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    Ditto. It is almost useless.
     
    BinkNR, Aug 29, 2008
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  11. shinew

    shinew Notebook Geek

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    I ordered the T400 on the 26th too and the est was 9/9, but today(8/29) I got the email saying that it was shipped!
    I did call the customer service twice and they have been very helpful and accommodated my need(traveling next weekend). I also got accurate & honest order status from them when i called.

    here is my setup:
    Core 2 Duo 2.53Ghz
    160GB 7200RPM HD
    3GB RAM
    integrated graphic
    DVD burner
    6-cell battery
    LED WXGA+
    At&t 3G broandband
    media reader card
    built-in bluetooth
    Intel Wifi Link 5100

    ordered from cpp, $1265 w/ free shipping plus tax(total $1340.55)

    so far I'm very happy with the order(unliked my dell xps m1530 ordered I placed on the 8/5 with est shipping date of 8/29, now the est is 9/15. horrible customer service, not helpful at all. Dell representatives were like pre-programmed answering machines. did not get any useful info on my order status. so i'm canceling it).

    now I just hope there won't be any issue with UPS shipping. keeping my fingers crossed...
     
    shinew, Aug 30, 2008
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  12. y0g

    y0g Newbie

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    YOU'RE SO LUCKY!!!

    (Post pics!) :)
     
    y0g, Aug 30, 2008
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