Just got my t61 wsxga -stuck pixels

I have two stuck pixels, one of which is near the center of my screen. I tried the different methods to get rid of them but they didn't work. What should I do? I am considering returning it but will they charge me a restocking fee to do so?

 

I think you need a certain amount of stuck/dead pixels before you can return your laptop, otherwise you will most likely face a restocking fee. Maybe you can complain your way out of it though, might be worth a shot..

Are the stuck pixels really obvious? I have on to the right of my screen that I can only see if I run the test at http://www.gdargaud.net/Hack/DeadPixels.html, but otherwise from running that test it hasn't shown itself.

I hear sometimes they will work themselves out.

 

I had stuck pixels on my R51 with the 15" IPS FlexView screen and they used to show up every now and then but after a year and half of use, I dont see them at all.

 

One is really obvious. It is blue in color. The other I rarely notice.

 

Did you buy the computer with the screen in there, or did you add that yourself? I hear they are really nice

 

No, It came with the IPS screen included. Yes it's a beautiful screen and was last of the R series which included it so I knew I just had to have it, plus I wanted to own the original design Thinkpad i.e blue and red colored touchpad/mouse buttons.

 

I'm very interested to see how Lenovo handles this defect/support issue.

With the horrors that the Sales dept has put me thru I can only shudder with what support will put you thru.

Please keep us apprised of what happens.

 

standard dead/stuck pixel before replacing lcd is 5 or more,

 

Another doom and gloom Lenovo post from MonsterMax? I am shocked!

 

A little off topic, How do you like the screen otherwise ? How do you like the size of the computer ? is it too bulky ?


Thanks.


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Not doom & gloom, it's fact and reality. Look, I was a big proponent of Lenovo until they hosed me, from what I've observed I'm not alone. From what every now says poor CS is the new MO for Lenovo.
What do you expect when a company treats their customers this way?

I guess by your way of thinking I should be thrilled with them and praise them and...
...not going to happen. When bad companies treat customers badly, those customers tell others how badly they were treated.


I am absolutely serious when I say that I want to know how Lenovo handles this defect. I think that's a perfectly justified request from someone who's still waiting and has yet to decide to keep, refuse, return or sell or sell the $2500 machine that's in limbo. Assuming of course they ever fill the order which according to the rep on Friday they are not sure they can do.