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    Just purchased t420 and free upgrades now available

    Discussion in 'Lenovo' started by agb22, Apr 28, 2011.

  1. agb22

    agb22 Notebook Geek

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    This sucks. I just purchased a t420 with base memory and hard drive and now they are offering free upgrades! Talk about bad timing. I wonder if lenovo will let me return mine and repurchase or something. I am supposed to receive my t420 today.
     
    agb22, Apr 28, 2011
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  2. agb22

    agb22 Notebook Geek

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    Tried talking to Lenovo and they said there was nothing they could do about it. Sucks!
     
    agb22, Apr 28, 2011
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  3. rogerspass

    rogerspass Notebook Enthusiast

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    Configure another laptop with higher price even just a little bit higher. I think you could then return the old one without restocking fee incurred. This is what the answer I got from them. Give them a call to make sure.
     
    rogerspass, Apr 29, 2011
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  4. chaose

    chaose Notebook Consultant

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    you can ask them to price match by giving you a discount refund, depends on what CSR you get though. Either that or do what rogerspass suggested: configuring a different system, get a quote, then call them up to return your original and tell them that you ordered a new one, most of the time they'll let you return it without charging you a 15% fee.
     
    chaose, Apr 29, 2011
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  5. oct

    oct Notebook Evangelist

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    Now the question is why Lenovo themselves didn't suggest that?
     
    oct, Apr 29, 2011
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  6. thecrafter

    thecrafter Notebook Consultant

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    Because their workers don't care whether you order a new system or just die after you hang up. Lenovo has the worst customer service there is.
     
    thecrafter, Apr 29, 2011
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