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    KB974476 not installing on X200T

    Discussion in 'Lenovo' started by jywc, Feb 25, 2010.

  1. jywc

    jywc Notebook Consultant

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    Hey everybody
    I have been experiencing problems with the sleep and hibernate functions, running Win 7 x64 on a X200T. Quite frequently, the system hangs/freezes upon going to sleep or coming out of sleep. At first I thought it was only a hibernate problem, so I disabled hibernate. I also thought it was due to an issue with the USB "selective suspend" function, but disabling that has not solved the issue either.
    There appears to be a hotfix (KB974476) but it does not install properly. (I get a message saying that "The update is not applicable to your computer", although it should be according to the hotfix details: http://www-307.ibm.com/pc/support/site.wss/MIGR-74338.html)
    This is a pretty frustrating bug.
    Has anybody else experienced these problems? Any solutions?
     
  2. ddensity

    ddensity Notebook Guru

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    I'm having the same problem with Win7 x64 on an x200s. I've tried everything to fix it to no avail.

    And yes, same issue for me with that hotfix. Although I'm not convinced it'll solve the problem anyway, given that I run into the lockup on resume even with USB selective suspend disabled.
     
  3. cassiohui

    cassiohui Notebook Evangelist

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    i'm sure microsoft knows better about windows than lenovo. if the message says it's not applicable, then it isn't. it IS, afterall, a windows hotfix, not a lenovo hotfix

    http://support.microsoft.com/kb/974476

    it might well be because you already installed it via windows update.
     
  4. jywc

    jywc Notebook Consultant

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  5. ddensity

    ddensity Notebook Guru

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    I think I solved my issue tonight. The latest release of VMware 7 seemed to be the culprit.
     
  6. jywc

    jywc Notebook Consultant

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    Glad to hear that you've had more luck solving this issue! :p
     
  7. ddensity

    ddensity Notebook Guru

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    Take a look at anything you have installed which interfaces directly with the hardware. I figured this out by installing Win7 on another drive and testing suspend without anything installed or patch, which helped me verify it wasn't a hardware issue.
     
  8. jywc

    jywc Notebook Consultant

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    I reinstalled the audio driver, and it seemed to remove one of the errors in that "Power Efficiency Diagnostics Report". Otherwise, it looks like my other two concerning errors appear only when I have my Logitech USB receiver plugged in... I updated my SetPoint software, but that did not seem to help. I can not seem to find where to check for new drivers on the Logitech site.
     
  9. ddensity

    ddensity Notebook Guru

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    Turns out my issue wasn't VMware. I'm suspecting the Lenovo power management driver and tool. Uninstalled both and have been unable to reproduce the issue. Doesn't seem to add much benefit in Windows 7 anyway.

    I'll report back if anything changes.
     
  10. ddensity

    ddensity Notebook Guru

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    OK, ignore everything I said previously.

    Which BIOS version are you running? I read reports that 3.10 and 3.11 introduced problems with suspend/hibernate, whose release dates line up to around the time I started having problems.

    I downgraded to 3.08 by using Lenovo's ISO BIOS installer and seem to have eliminated my problem.
     
  11. realwarder

    realwarder Notebook Evangelist

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    These hotfixes helped stabilize my R61:

    Windows6.1-KB975496-x64
    Windows6.1-KB975599-x64
    Windows6.1-KB977307-x64

    I am running Bitlocker, so I guess that is why I needed the extra ones.
     
  12. jywc

    jywc Notebook Consultant

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    Thanks for the tip. I never touched anything related to Bitlocker, as far as I know. Is it enabled by default? (I'm running Win7 x64 on a x200 tablet)

    Interesting... I am running 3.11
    Are there any disadvantages to downgrading? This sleep issue is annoying, but I can cope with it if the newer BIOS versions have important improvements
     
  13. realwarder

    realwarder Notebook Evangelist

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    No, Bitlocker is something you have to enable - it is drive encryption so your data is safer should your laptop get lost.