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    Kudos to Lenovo customer service!

    Discussion in 'Lenovo' started by ajbarr, Apr 30, 2009.

  1. ajbarr

    ajbarr Notebook Enthusiast

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    Just thought I'd share my recent warranty issue and the resolution with Lenovo.

    On Wednesday the Ultrabay battery in my T61p died. No advance warning, it just failed while I was using the laptop unplugged. I called Lenovo Customer Service and initiated a warranty claim (as the battery was less than one year old by a couple of days). I spoke with Katie McDaniels and she was very pleasant and helpful. Less than 14 hours from my finishing my phone call with Katie I had the new battery in my hands.

    Amazing customer service! I am one happy Lenovo customer! :D

    AJ
     
    ajbarr, Apr 30, 2009
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  2. yuio

    yuio NBR Assistive Tec. Tec.

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    Great! other manufactures should follow suit!

    just a little bit of logic... What brand of computer are you likely going to replace your Lenovo with? (hint: it's not a Dell).

    good for you! enjoy.
     
    yuio, Apr 30, 2009
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  3. jaredy

    jaredy Notebook Virtuoso

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    When a claim is having an item shipped to you, lenovo is pretty good. The nightmares are usually when people send in their machine ;).
     
    jaredy, Apr 30, 2009
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  4. wolssiloa

    wolssiloa Notebook Geek

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    Did they send a box/bag to ship your dead battery back to them?
     
    wolssiloa, May 1, 2009
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