Lenovo - Stuck pixels?

I just got my new T61 (Ordered on 6/4, not the first one I ordered on 5/20). It has a really ugly stuck pixel in the middle of the screen. What is Lenovo's policy? Any way to get them to take this back? It's really bugging the heck out of me.

 

I guess the policy is that a couple of dead pixels does not qualify for the return.

 

IBM wouldn't have shipped it but this is Lenovo. Keep us posted on how well they resolve the problem. I'm getting really sick of the nosedive Thinkpad quality and service has taken since Lenovo took over.

 

You need like 13 dead+stuck pixels for return, according to their policy. I don't remember in detail however, but the number I remember is 13....which I thought was way too high.

 

Have you tried to fix it?
If not, try this free software here

 

I tried the jscreenfix for like 15 minutes, it didn't help, I guess I can try it for longer later.

 

I got my T61 last night (ordered 06/07/2007) and mine also has a dead pixel (a bright white dot on dark backgroud) half way between the center and top right corner. I spent more than 1 and half hour on the phone with Lenovo and they will ship me a replacement. But the ESD is 08/10/2007. I had to called tech support first to get a case number, then called sales for replacement.

Sean

 

If you talk to them enough you can get a replacement model. My first T60 had a dead Pixel and after being given the run around and BS about needing 5+ dead pixels to warrant a return I eventually got a nice sales person (I was transfered to the wrong line, thank god) to give me a RMA number and approve the return

 

Apparently Lenovo's policies have changed, because I called them up and told them that I had a dead subpixel, and the guy gave me a return number right away.

 

Lucky you. You must have encountered a rep who doesn't know the policy:

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4U9P53

 

i still think the minimum is 8 stuck pixels

 

Let's hope Lenovo reps don't pull a Dell - as in ask for proof (pics) or it didn't happen.

 

i told them i have a cracked screen and i wanted to return it..they didn't ask for any proof thank god

 

I think Dell does because they deal with more volume and subsequently get more requests for returns.

 

all you had to do was rub the pixel gently with a q tip and voala it would disappear. Thats how I got rid of the two I had it's been months and they haven't come back.

 

Could it be some other problem? http://forum.thinkpads.com/viewtopic.php?t=2979

edit: Why are 6 month old threads being bumped? grr

 

I think he knew the policy, but he didn't care. I got a call today from Lenovo and they said that they couldn't reproduce the problem. I asked to talk to the tech, told him that there was a dead green subpixel in the upper right corner of the screen, and he said that he would replace it. I also requested an LG Phillips panel, and he said that he would see what he could do.

I guess it just depends on who you talk to. Dell has done the same for me, and they also have a dead pixel policy.

I think that dead pixel policies are crap, and it seems that a lot of the service reps agree. This just proves that it never hurts to ask.

 

The subpixel was dead, not stuck on. I tried rubbing it, and also used a software tool (DPT.exe); neither helped.

 

No, it's not an OS thing. It's clearly a dead green subpixel, and it shows up only on the internal display - not over VGA.

 

I see. Well that is great that it sounds like its getting replaced, I'd be thrilled!

 

How can a dead pixel be green? If its stuck on a color its not dead - just stuck.

 

agreed..that pixel is stuck. I also had a stuck green pixel which i was able to massage away

 

It isn't a dead pixel, it's a dead subpixel. You might be able to describe it as a "stuck" pixel, but that ignores the fact that there are many failure modes which can result in a "stuck" pixel and my result is atypical.

Just to be clear: the pixel does not appear green - it is in fact incapable of displaying green.

Each pixel on the screen is made up of three subpixels - red, green, and blue. Each subpixel can fail in two distinct ways - it can fail ON ("stuck") or fail OFF ("dead").

If a green subpixel fails ON ("stuck"), the entire pixel will look green on a black screen and normal on a green or white screen. Other colors will result in different results (e.g. red will appear as red+green = yellow).

If a green subpixel fails OFF ("dead"), as is the case on my notebook, there is a different result. The entire pixel appears normal on a black screen, but will appear as black on a green screen, and as red+blue=purple on a white screen.

A dead pixel means that all three subpixels have failed OFF. A stuck pixel means that one or more of the subpixels are stuck ON.

(Sidenote: The fact that the three subpixels have a regular arrangement allows for subpixel antialiasing, such as ClearType. This increases the apparent resolution of the display by nearly a factor of three, at the expense of some color fringing.)

I generally dislike the "dead/stuck" terminology, because it is ambiguous. A 'stuck' green pixel could result from dead blue and red subpixels (in a single pixel), which would display as green on a white screen. It could also more commonly result from a stuck-on green subpixel, which would display as green on a black screen.

 

Stuck meaning that the green subpixel failed ON? Because this is not what has happened to my notebook - my green subpixel has failed OFF, so the pixel appears as purple (red+blue) against a white background and black against a green background.

I did try using DPT and the massage method - both have worked in the past for me, but neither worked here. I suspect that this is because I didn't have a subpixel that failed on; rather I had the exact opposite.