Lenovo 14 return policy Nightware 2

inspired by Lenovo 14 Return Policy - Nightmare! - Lenovo - Notebooks

I'm going to document my aweful experience with Lenovo Australia's 14 day return policy.

I was invoiced on the 5th of May, I asked for a return on the Friday 16th of May, I both emailed and called Lenovo Australia that day after hours of waiting on the phone. The lady told me she is the only person on the phone for the entire country of Australia.

The lady also told me that Lenovo was going to send me an email instruction after approval from management for the return.

Why do I need an approval when there is the 14 day "risk free" return?

Anyways, this is already Thursday, no call, no email from Lenovo. I have sent them anything email today. I honest do not want to call Lenovo knowing how awful their phone service is.

Not only Thinkpad are awful, faulty and ugly these days, their service is also equally atrocious.

 

lol, someone must've notified Lenovo about this thread, I just got email from expeditors.com with instruction on how to return.

Coincidence? I don't think so...

 

You bought one. Who's the dummy now?

Do us all a favor and don't.


Just so you know, this isn't a nightmare or even close.

 

what X230T alternative do you recommend? Fujitsu is too expensive for a laptop.

 

What do you want from it? It's kind of hard to help if you don't say anything about that/

 

do people from official Lenovo forum stalk this forum? The day I posted this thread, they deleted my thread over there asking help on the tablet button. And send me email saying it's been solved.

 

That depends on your definition of stalking.

What is your username in the forum?

 

Same username as this one.

okay I don't know what is going on. Lenovo send me email saying I have a reply but when I click on the link, I get access denied (You do not have sufficient privileges for this resource or its parent to perform this action.). But when I google, my topic is still there and there is no reply.

https://forums.lenovo.com/t5/X-Seri...rtcut-menu-button-for-the-middle/td-p/1558314

Any it's too late now since I have return the X230T.

Did people complaint about the design of the X220T? No wonder they killed off the X Tablet line and came up with the stupid Yoga, but who would want their keyboard facing down.

Can't wait for the Surface pro 3

 

FWIW, your original message is still there at https://forums.lenovo.com/t5/X-Seri...ortcut-menu-button-for-the-middle/m-p/1558314 You're getting the access denied message because you replied to your own message, and the link in the email is pointing to that message which was removed for not following the guidelines about inappropriate language.

Enjoy your Surface Pro!

 

my second message was delete ages ago by Lenovo for "inappropriate language" as defined by Lenovo, never got any notification from Lenovo notifying me about my own reply nor for the deletion of my second message until 2 days ago, which was way after the deletion my message. So the time does not add up.

So fix up your notification system but it's confusing. But yet, hire better engineers and fix Thinkpads, and don't ruin Motorola.

 

I am not employed by Lenovo.

 

It's well known that the lenovo forum website is moderated by volunteers, not by lenovo employees.

 

I concur. That is the reason why Lenovo is so disconnected from the Thinkpad community.

Even their "official" forum is not run by officials. No wonder they are producing Thinkpads that look like generic MacBook copies designed by clowns, I mean "engineers" like Aston Kutcher and other crappy Chinese interns with no designed experiences.

Only these people can come up with laptops that wobbles when battery is taken out and keyboard facing down.

 

If you don't like them, then don't buy one. Saving yourself the grief seems like a better idea.

 

Sorry, I did not expect the successors to the X230T to be such dissappointment. I was expecting a similar laptop with better specs.

It is usually in the technology world that a after three generations, the successors would be a much better technology over the previous generations.

For example, Samsung S4 is a much better phone than S1.

The surface pro 3 is vast improvement over surface pro 1 etc.

Iphone 5S from 3S etc etc

So obviously I trusted Lenovo to do the same with their Thinkpad Tablet range and did not do much due diligence which was partly fault for being so trusting, after all, Thinkpad WAS a trustworthy brand.

But no, they reduced the screen resolution in the X230T compared to the X200T, they reduced 16:10 ratio to 16:9. They removed the buttons from the tablet mode, they reduced the 7 row keyboard to 6, they changed keyboard to chicklet keyboard. They reduced the size of the trackpoint, they introduced the stupid touchpad which no one uses and I had to disable because I was hitting them with my palm. They did not reduced thickness after 3 three years. they put the power cord to the back. They cut the battery physical size by half, they made the battery raised. they removed the latch, they made screen only able to spin one way, they removed the back and forward button, they removed the lights to only two, they introduced keyboard lights despite the fact that I can touch type. they made the battery fat and ugly, they put two latches on the battery, they reduced the brightness of the screen, they made the screen completely flat, which means when I write the stylus goes off the edge of the screen as I have no way of knowing. talking about stylus, they put red eraser on the stylus, they removed tablet shortcut menu. Yet there was virtually no improvement in the internal, still dual core, double the ram which I do not need, and only 128GB SSD. oh, they also took 25GB for some useless recovery because lenovo is too cheap to put it no a DVD?

That's is not to mention software/driver was buggy as, brightness sometimes can not be changed from waking up from hibernation. Stylus and trackpoint sometimes fail when changing to or from tablet mode.

Sorry how was I expected to know all these? I trusted Lenovo to make a better laptop, sorry my expectation was too "high".

 

You could have read the reviews. All this information has been widely available for quite some time.

 

Your logic may apply to you and other laptop enthusiasts like yourself.

I could have read the review, or I could have gone with a more consistent brand. Do you think average person spend hours a day like you reading reviews on every product they want to upgrade? Especially from an already established line of product? Do you think average person will read reviews of iPhone 6 and dig every possible details when they upgrade from their iPhone 5?

Of course not, people have better things to do with their time than analyse consumer electronics, the assumption that the next generation will be better and faster than the previous model should be there, especially within the same line of product. It common sense that the upgrade will have positive net advantages over disadvantages, otherwise it would not be an "upgrade". Weather the net positive advantage is worth the money is another story. But X230T is an absolute negative net advantaged over my X200T in every possible aspects. And that was something no one could have foreseen. And before I bought the X230T, I made a thread on this very forum asking if it is a "yeah or nay", not a single person here saying anything about any of the detriments Lenovo has done to the THinkpad tablet line.

http://forum.notebookreview.com/lenovo/751535-x230t-999-lenovo-clearance-yay-nay.html

If I was moving horizontally from say HP to ThinkPad, then yes maybe I should have read the reviews, I already had a Thinkpad tablet, the assumption that Lenovo would come up with a better, faster and improved product is already there in my opinion and I trusted the company to do their job.

Espcially with the fact that Thinkpad is a positioned to be a old, established business brand "for those who do". So of course I do what I need to do and not wasting my time reading Thinkpad reviews.

Sorry for being so ignorant and naive.

 

There's a difference between a solid laptop and a solid laptop for your needs. The latter is what reading reviews can help you determine. There are many who have found Thinkpads, including the X230t, to be great laptops for their usage patterns.

For yours, the Surface Pro 3 might be a better pick. If you do decide to go with it, I hope it works out well for you.

 

Alot of the things you listed as wrong are not what mainstream users want. Alot can't type without looking and need the lights ect. For your specifics you should look things up because company's are going to go with what is requested by the most consumers.

 

I don't think you can use the world "solid" for the X230T, especially given the irony that it wobbles. Lol.

Second, I do not have any special need, just a X200T with better specs and improved hardware. This is within reasonable expectation after three 3 years of technology evolution.

can you should me any evidence that Thinkpad Tablet consumers want less indicator light, wobbles feet, 16:9 ratio, trackpad, one direction spinning, no latch, fat battery etc? Or any of the things I have listed

I shall never made the same mistake.

 

Anyone who makes so many "assumptions", when buying new computer hardware, is bound to be disappointed.

Did you ever hear about caveat emptor?

"Do you think average person spend hours a day like you reading reviews on every product they want to upgrade?"

Ummm... yeah, I do think that most "average" people, spend a whole lot of time researching a product that will consume their hard earned money. Just look at the Y50 thread!

"Of course not, people have better things to do with their time than analyse consumer electronics, the assumption that the next generation will be better and faster than the previous model should be there, especially within the same line of product."

What makes you a think that? Obviously, because that's what you did. Give me a break. Zaz is correct. All these "issues" have been discussed in a multitude of forums, and if you didn't bother to research the X230T before you bought it, that's your mistake. You sure have enough time to post here, after the fact. So what did you do with your time, before you bought the X230T? Do you buy most of your electronics, based on name recognition alone? I can only assume you do.

I'm not a big fan of what changes Lenovo made in the ThinkPad line, but I'm also not happy with most of the decisions made by IBM in the past decade. (Like selling off the Think branded name, and recently selling off their Server line.) Still, to rant endlessly how unhappy you are with the X230T, without researching the system before you purchased it, seems to me to be silly, if not inane.

So, just to be clear, were you able to solve your "Lenovo 14 return policy Nightware 2" by returning the Laptop, or not? :rolleyes2:

 

I sent it off, still waiting for the money to be returned.

 

Stop being a victim and take responsibility for your actions. Given that it's a major purchase for most people, it seems like common sense that if one is interested in a notebook, they'd spend some time, not necessarily hours, though some do, gathering some basic information before deciding whether it merits further consideration. Those who don't will likely suffer their fate.

 

Would you say the x201 is an improvement?

 

Over what? Your X200t?

 

yeah. u

 

Yes in processing power. Not by a huge margin, though.

No in battery life.

You'd have to go for X220T in order to feel a more significant difference when compared to your current machine.

 

X220T's outer casing look the same as the X230T, And I absolutely detested the X230T physical changes compared to the X200T.

 

I'm not going to go there, because it would turn into another set of my "16:10 vs. 16:9" and/or "7-row vs. 6-row keyboard" rants that everyone and their seventh-cousin-twice-removed have had enough of already. Or at least so I've been told...

Having owned and used all of these machines (X200T, X201T, X220T) I was simply offering my own take on differences in performance.

You can do with it whatever you deem fit.

 

I've also owned everything between the x200t and the x230t, and I'd agree with most of the things said about these units... the performance of the x220/230t is leaps and bounds ahead of that of the x200t, but in many regards the chassis is a relatively poorly designed downgrade.

The way I see it the fundamental issue in this space - ThinkPads in general and ThinkPad convertible tablets specifically - is that there are no good upgrades. By that I mean by going one from one generation to the next, you generally have to sacrifice something. Sometimes it's not necessarily Lenovo's fault - the power consumption/performance tradeoff between the x200t and x201t is probably more Intel's fault - but oftentimes it is. Whatever the case, it's really annoying that we have to make these tradeoffs, and at least in the convertible tablet space, it's not just Lenovo.

In the end you just have to decide what's important to you and make some sacrifices elsewhere. In my case I went from the x220t to the TPY because I value the increased battery life and screen resolution and the decrease in size and weight enough that I'm willing to put up with everyone's insistence on putting a clickpad on everything.

tl;dr know what you want and do your research.

 

I don't really care about the performance, the only reason I bought the X230T was because I damaged the X200T. I'm happy if I can buy a mint X200T.

 

I don't know about "mint", but a well-kept one can be had for a song nowadays, and pretty easy to locate. They're not exactly a rare offering...

 

Some people just like to find anything to complain about....