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    Lenovo Blog - Removed User Comments?

    Discussion in 'Lenovo' started by capflam, Aug 17, 2007.

  1. capflam

    capflam Notebook Consultant

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    Looks like Lenovo removed user comments on the "debacle" page http://www.lenovoblogs.com/insidethebox/?p=84

    Yesterday Tim Supples had posted "reasons" for delaying orders...looks like upper management or legal department didn't see it that way.

    Now all buyers waiting for their laptops can really shoot themselves in the head and nobody cares at Lenovo.
     
    capflam, Aug 17, 2007
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  2. mcbrided

    mcbrided Notebook Consultant

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    so..uh...what were the reasons posted?
     
    mcbrided, Aug 17, 2007
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  3. capflam

    capflam Notebook Consultant

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    I will have to do it from the top of my head but I think that it was:

    1. WWAN -
    2. Screen -
    3. "Limited rebooking" - which looked like...ohhh messed up with some order, changed the price, did not contact customers...had to rebook 1,000's of orders at higher price.

    There were details for each of the above but I can't remember, we will probably find it somehow.

    Point is that I find out that everything CSR were saying was not making any sense vs. what was posted on the Lenovo blog for my order.
     
    capflam, Aug 17, 2007
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  4. JediMunchies

    JediMunchies Notebook Consultant

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    I have a feeling they were removed more because of the out of control flood of posts from everyone treating the blog as a tech support line with their problems and less because of what Tim was explaining.

    The point of his posts is to address current issues, let everyone get just a small glimpse as to what's going on. He can try and take some people's major issues with ordering and delays, but he can't be expected to field every person's gripes.
     
    JediMunchies, Aug 17, 2007
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  5. miner

    miner Notebook Nobel Laureate

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    Looks like they are just updating the blogs....
    http://www.lenovoblogs.com/insidethebox/?p=94
     
    miner, Aug 17, 2007
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  6. capflam

    capflam Notebook Consultant

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    You can't expect buyers to keep it quiet when they've been waiting for their orders to ship for so long.
    Recurring changes in ESD and "excuses" or "incorrect information" from CSR build up into frustration.

    I read most blog posts and users were mostly expressing their disatisfaction - not taking the blog for live customer support, I don't agree with you.
     
    capflam, Aug 17, 2007
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  7. lifebytes

    lifebytes Notebook Geek

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    lifebytes, Aug 17, 2007
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  8. ezlynx

    ezlynx Notebook Consultant

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    That page should have been broken up into smaller pages. It's a monster by now.
     
    ezlynx, Aug 17, 2007
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