Lenovo Customer Service Tragedy

Also bear in mind, if the original poster does indeed decide to go ahead and file a police report, and it turns out that what really happened deviates substantially from what the original poster described, then the original poster will likely be slapped with a felony charge, definitely not something to be trifled with.

 

The first thing anyone would do if their laptop had been stolen is get some documentation from the police, unless they are ok with eating the cost of the laptop and moving on.

 

I sympathize for Royce in his dilemma. However, in today’s day and age, people are unwilling to accept responsibility for their actions. I’m no advocating that Royce is lying or that the facts he represented are not true, but ones actions need to be accounted for, even if their intentions were for the best.

As others in this forum have stated, hind sight should have been 20/20, and in this case red flags should have been raised from the get go.

There is no way that I would have shipped back a product worth $1,600.00 without some form of receipt, tracking number, RMA or other documented fact. I would have crossed all my "T's" and dotted all my "I's" before that package would have ever left my hands.

I'm not fully letting Lenovo off the hook here either. For them to come back and say that it was "impossible" for this to "ever" happen is without a doubt ludicrous, to say the least. So Lenovo wants me to believe that they have control over what every CSR in every call center in the world says and does on a daily basis? I don't think so! But without some form of documentation, Lenovo has no other choice but take the position that they have.

As for all of the other suggestions i.e. lawsuits, e-mails/phone calls, they for the most part they are for not. Without some form of documentation proving that you indeed did ship the unit back, you will be out luck. And until you can prove that fact to Lenovo, they will stand behind their decision.

I for one would chalk this up as one very expensive lesson.

 

There is a point in this story I do not get, why did you go and buy a new laptop instead of just looking for a battery and cord?

You mentioned the second laptop was not up to the specs you really wanted. It doesn't make sense to buy another laptop when you could keep the one you really wanted, and just buy the battery and cord for an extra 150 $. In the worst case scenario you would have ended up with two batteries. Most probably, you would have been able to send the extra battery and cord under the 30-day return policy of major online retailers, Newegg for example.

 

From a legal perspective...

Doesn't look good if you file a police report long after the event. So if you intent to follow through with things, you will want to go to the police immediately. Remember, the legal system uses 'reasonable judgement' as criteria, so you're most likely going to have to rely on the police to be able to validate that your box was indeed dropped off, and taken.

There is always the option of going to one of your local news stations and reporting your case, but I will admit, it doesn't sound like the news station would want to risk their reputation on a very unusual case such as this, so that police report might assist in your credibility.

If you don't plan to pursue this, then obviously you can simply not file the police report and end the recovery efforts etc.

 

That's a good point. When I read the story I thought he was going to say he went to CC to buy a battery and cord... but then the story took a whole new direction.

Also, it is discouraging that Lenovo or UPS didn't attempt to contact Hong Kong or any other Lenovo location to find out if his package was delivered somewhere (as far as I know). Also, what's up with Lenovo's policy of refurbing all packages without an RMA immediately upon arrival. That doesn't seem right. They know it is bound to happen from time to time and when it does someboday is going to be upset that they didn't get a refund AND have lost there laptop forever.

At this point it doesn't seem to me that royco plans on doing anything at all. He has been given some good suggestions, but hasn't given any inclination that he will act upon them.

@royco - Will you have to pay for Lenovo's legal fees? Don't ask us or take our word for it. Go ask a lawyer. You may find one that won't even charge you unless you win the case. Up till this point I've been pretty sympathetic, but part of the dilemma you got yourself into was because you relied to heavily on what a customer service rep told you, then you relied to heavily that UPS was going to handle your shipment with little or no communication on your part. Now you are relying on a forum full of strangers for legal advice and to contact Lenovo to alert our concerns for poor customer service.

I think it is time to rely on yourself for making some good decisions. Either decide that you are going to drop it all together or get off your butt and file a police report, investigate if you can get some video tapes of you dropping off the package, and consult a lawyer (and bring your phone records that prove you called Lenovo when they claim there is no record of the call). A lawyer will tell you if you have a case. If a lawyer tells you that you don't have a leg to stand on, then you don't pursue it.

just my .02

 

I have contacted the UPS store in questions several times, to no avail.

And as per my previous conversations with Mr Bumarch (before he started completely ignoring me) was that all items labeled 'return to sender' are sent back to their shipping center in Raleigh NC.

I don't see how he'd be so familiar with the entire 'return to sender' procedure considering he told me shortly thereafter that this could never/has never happened before - if that were true, why is he so familiar with where packages marked 'return to sender' are sent to...?

As for a police report, I've been under the illusion that Lenovo or my Credit Card Company would/will do the 'Right Thing' here, and look for my laptop or return my money, so thats caused a substantial delay - I have absolutely no fear re: filing a police report, as all the information I've outlined is 100% accurate; however, it seems a little bit late in the whole process for that.

Like I've said, I've spent many a day fuming/cursing/musing on this, and after all thats happened I've pretty much just come to the conclusion that Lenovo has 'won,' they've successfully stolen my money and not even acknowledged a problem occurred. (My only real recourse seems to be to relay my story to others in the hopes that my issue will be taken seriously and Lenovo will be forced to address the issue that led to the circumstances presently plaguing me. It may be too late for me, but other people shouldn't have to endure what I've had to endure)

At this point I'm really skeptical that I will ever get my laptop back - I've asked Tony Bumarch to perform some sort of physical audit at their receiving warehouse, but he's told me that that is a wildly unreasonable request!

When Lenovo won't even physically *look* for my laptop, it's obvious that they just don't care.

At this point, I'm really considering a lawyer, but given the situation I'm in, I'm left wondering if since all I have to prove this happened is my outgoing call records, if that will even be enough...

And as for the suggestion that I should have just bought a battery/power cable, you're right - that would have been fantastic, I wish I could have found one locally - believe me, I looked. I canceled my Lenovo order out of frustration and also on principle. Lenovo goofed up and then wanted me to wait another month for them to correct their goof up. That was just unacceptable conduct on their part if you ask me.

Again, I'm not 'crying to the forums' and I'm not asking anyone to contact Lenovo on my behalf and say 'hey give this guy his laptop back.' The *only* thing I'm asking is that if anyone here really likes the Thinkpad brand of laptops, then call/write/post a note to a Lenovo Executive stating that you'd like the quality of customer service for Thinkpads to reflect the build quality of the Thinkpads.

Just a friendly note saying "Hey, your customer service is not up to par, please look into knocking it up a notch." is all I'm suggesting...

 

You marked returned to sender on the box without ever taking note of the where you were returning it to? Any faint memories of what country was written on the box?

Also, if its too late in the process for you to follow this any further, then maybe its too late to be continue whining about it.
re: http://www.google.com/search?hl=en&q=Bumarch+tony+lenovo&btnG=Search

 

Braddd makes a good point – if UPS actually does return to sender when you write that, mine would have gone to:

Lenovo National Return Center
Odyssey B690/Docks 51-54
4121 Surles Court
Durham, NC 27703

Why don’t you try to get the phone number for that building, be really friendly, and ask if someone can please look for it in the warehouse. It’s probably a needle in a haystack, but someone just might remember seeing something they didn’t know what to do with because there wasn’t an RMA or any instructions for what to do with it.

Keep talking to different people until you find someone willing to move for you. You got yourself into this mess so now you need to be proactive.

What does the original tracking number say when you put it through UPS.com?

You never said if you actually went to UPS or just called to find out what happened – were you angry when you talked to them? If you go in person and are nice people will usually go out of their way to help as much as possible. Try to find the guy that glanced at you when you dropped it off. Don’t assume he’s guilty of anything. People go in and out of these places dropping off packages (with preprinted labels). They go back to their cars to get more boxes – maybe he thought you would be back. Not knowing you need a return label is no excuse - you should only be angry with yourself for not speaking up and asking “is this OK?” But at least he might be able to corroborate you were there and help you file a report that it was stolen.

You can also call Lenovo and ask them nicely if there is any way they can help you out. Can they attach a note to the serial number that says it’s stolen? If someone walked out of UPS with a Lenovo box they might sell it. The new owner might call in to get warranty service and they’ll have to identify the ThinkPad somehow.

You have to own up to this one – Lenovo has a signed receipt that shows it was received and you have nothing in writing that tells you to just write 'return to sender' on the box. The only way to handle this is to accept responsibility and humbly ask for help. People make mistakes and you’re not going to affect much change in customer service by yourself. If you admit to them that you also made a mistake, they might change their tone and try to help a little bit.

 

Well, a round trip greyhound bus ticket down to North Carolina will probably cost you about $160. Plus two nights' stay at a motel, about $160. Plus miscellaneous expenses, it'll come out to about $400. That's still better than losing $1600. Why don't you take a trip down to North Carolina and physically search through the warehouse yourself? This time, make sure you call ahead and make the proper arrangements before hand.

 

when send something back to companies always always use a tracking number otherwise is your word against theirs and as they say in courts of law lack of knowledge on a matter is not an excuse

 

Geez, Tony Bumarch appears to have sunk to a new low... I'm being attacked on Google's Finance Forum where I posted my story but multiple people, the most vocal among them being [email protected]... Rather coincidental dontcha think?
u
( http://www.google.com/url?sa=t&ct=r...hF8lFOl0yNAdmqDpg&sig2=EKmuJ4MD0cFMEry8iXonew)

So, a quick google search on "K Bumarch" turns up "Kiersten Bumarch" of Cary North Carolina - Tony Bumarch's hometown. Apparently Kiersten Bumarch is a highschool student, and being that Bumarch is a pretty uncommon last name, I'm left to conclude that Kiersten Bumarch is Tony Bumarch's child.

I'm just going by appearances here, but it *looks like* Tony Bumarch is having his family members (ie his kids) post critical rebuttals to my posts. Too bad his kids and her friends don't realize how to hide their e-mail addresses.

If my assumptions are indeed true, this is pretty unprofessional of Mr Bumarch. Not only his he ignoring my (cordial) e-mails requesting his response to this situation, but he's sending his family members to try and insult/debase my posts.

I have done nothing to personally attack Mr Bumarch, but here is what looks like his kid and his kid's friends calling me a 'homo' on Google's finance forum...

Shame on you Antonio Bumarch, sending your kids to do your dirty work is pretty pathetic.

 

You don't know those are his family members, you're jumping to some major conclusions here.

I kind of feel sorry for you but ultimately, you are the one responsible for this, not Tony Bumarch. You took the actions that led to this.

When you post this annoyingly long story over and over, people always tell you it was foolish to drop off an expensive item like that without any way of tracking it. That was a VERY STUPID THING for you to do, why can't you understand that?

It comes down to this... Some Lenovo peon employee gave you wrong instructions. That was the employee's fault. However, no one forced you to follow such stupid instructions. Little peon call center employees make mistakes or give wrong information ALL THE TIME. You can't prove that employee told you this. Besides, anyone with common sense should have known better. The fact is, since you have NO proof whatsoever of what you did with the laptop, legally you're just SOL. You can argue all you want but Lenovo is not responsible for the laptop. PROOF man... The world requires proof. You have no proof, you could still have the laptop in your posession for all Lenovo knows.

You would pretty much have to PROVE that Lenovo has your laptop in order to get anywhere. You can't do that because you didn't think about the consequences of what you were doing. You just blindly did what some minimum wage peon said to do, without even checking Lenovo's policies or asking for confirmation from someone higher up or anything. You screwed up big time and it cost you a laptop.

Deal with it. Believe me, you're not going to get your money back.

 

All she had to do was type her dads name in google and your posts pop up. (assuming what you say is true)

 

Wow, you’ve sunk to a new low. I agree with Hellbore, it a major leap to conclude it’s a family member. Not only that, but you’re going after a teenage girl who has nothing to do with your problem. You Are A Loser - Grow Up.

 

ickysmits: So it's just a gigantic coincidence that '[email protected]' is posting comments about how right/justified Tony Bumarch is in his decision to completely ignore the issue at hand?

I realize it's a leap, but not a very big one -- I apologize to anyone if I seem like I'm being too quick to draw this assumption, but after what I've been put through, it really would be of no surprise to me if the situation I described is exactly what is occurring.

Your (constructive) thoughts on the matter would be appreciated...

At this point I don't care about the money, it's an issue of *principle.* I cannot sit idly by while other customers of Lenovo get tricked into the exact same miserable situation that I've been put in.

I'm not looking for free handouts, all I want is Lenovo to make an earnest effort to look for my machine, (if my machine can't be found, then fine -- I don't want any other machine than the one I paid for) realize a problem occurred and take steps to prevent this problem from ever occurring again to another customer.

All they'd have to do is say "I'm very sorry that someone gave you the wrong return information, we will make sure to go over the correct return procedure with all our frontline reps and take further steps to ensure that this never happens again, as we sympathize with your situation and don't want anyone else to have to suffer through a similar experience.."

Anywho, sorry to be so cynical, but when all I'm asking for is an apology and the earnest effort of the company to make sure other customers don't suffer the same fate I have - and then all I get is the cold shoulder and a bunch of people with the *same very uncommon last name* as the person who has been so condescending to me, flaming me willy nilly on forums, it's really difficult to keep ones cool.

 

Hellbore: I'm very sorry to annoy you in anyway, but I have no intention of stopping the posting of this same long winded story over and over until Lenovo realizes a problem exists with their frontline reps giving misinformation to customers.

This is an issue of principle, not money - I take responsibility for my mistake of blindly trusting Lenovo, even if Lenovo can't take responsibility for giving me inaccurate information which produced such horrible results.

All I want is an apology and Lenovo's earnest efforts to ensure that this sort of misinformation is not given to other customers - you're really going to sit there and tell me thats asking too much?

I'd really like to keep this constructive, and I don't mean to insult anyone in anyway, so your constructive comments would be very much appreciated, and please accept my apologies if I've done anything to offend you.

 

As others have mentioned, you have no proof those were his kids.

At this juncture, it would be irresponsible of Lenovo (as a corporation) not to post rebuttals to your posts as you are now obviously in full web attack mode seeking to get your issue escalated to the top of the various search engines, in the hope of ultimately getting your way.

So, I guess this is the way it's going to be now? This is your strategy. Keep bugging Lenovo endlessly on public forums (and of course, the readers therein) night after night, month after month, in the hope Lenovo'll eventually relent and give you whatever it is you want - apologies, a lost computer, a promise it'll never happen again, etc, etc

Ultimately, a form of webmail, I suppose, of the blacker variety.

Anyway, Lenovo must respond to you in like fashion. They too must post on public forums, attacking you if necessary so as to neutralize your self-serving content. Only by so doing can they defend their name in this collective web universe. Only by so doing can they hope to shunt your story down the Google search stack, where frankly, and now speaking as a totally disinterested observer - after 10 days of reading this stuff - it rightly belongs.

 

I don't think it is much of a stretch to think it could be some sort of family member. But it could be any distant relative that decided to google their last name to see what came up. Then they could have acted completely on their own will to post in that thread.

The part that is a stretch and jumping to your own conclusions is to say that - A. It's his daughter and B. Tony Bumarch put her up to it.

 

Even if it is really the daughter, she would only be sticking up for her dad. I find it despicable because, as an adult, you should realize this and be above trying to humiliate her public. Being frustrated is no excuse.

Putting morality aside, you still cannot know if the email address is hers or not. I could have easily read the rant here and thought it would be funny to create an email address just to harass you. There could be hundreds of reasons why it isn’t her and only one for why it is. The only way to know for sure is in a court of law. Do you really want to take a little girl down so bad? I suggest you stop being a jackass and leave her alone. And while you’re at it, just give the whole thing up and take FULL RESPONSIBILITY for your actions.

I'm done

-.-- --- ..- .- .-. . .- ..-. ..- -.-. -.- .. -. --. .- ... ... .... --- .-.. .

 

The whole thing is ridiculous royco, you're not going to get the results you want, if anything you will just bring more negative action down on your own head. It's your fault this happened, not theirs, they aren't going to just believe your story.

If they believed every story like yours, next thing they know, there would be 100 other people saying the same thing, "you told me to write return to sender and now my laptop is gone, send me a new one!" Yeah right.

For all Lenovo knows, you're some scammer who is using your Thinkpad right now to post these messages trying to get another free Thinkpad...

Think about it from their point of view for once, NO WAY are they going to admit fault for something when it's YOUR word against THEIRS with NO evidence. You could be making the whole thing up.

 

Hellbore: What part of "I simply want them to acknowledge a problem exists and prevent it from happening to other customers" don't you understand?

For the umpteenth-time, I *do* take responsibility for my actions, unlike Lenovo.

And as far as 'leaving this person alone,' I haven't done anything to her to begin with, other than point out the hypocrisy of someone named 'Kbumarch' sticking up for Tony Bumarch - so all of a sudden that makes me a bad guy?

Are you sure you aren't a Lenovo employee?

 

They already did that.

See? He said he would send out a memo about correct return procedures. This is to prevent this from happening to other customers. You just ASSUMED that he didn't really send out a memo. That's all you ever do is make assumptions.

So, you say "I simply want them to acknowledge a problem exists and prevent it from happening to other customers" but that is a lie, you want more. You want E-revenge. It's like another poster said, you are trying to blackmail Lenovo with all your negative comments, but it won't work so why are you wasting everyone's time?

 

I had similar bad experience. That was the worst customer service I have ever experienced bar none!

I ordered a Thinkpad online with an online coupon, and when I authorized the payment, it was for 1000 dollars. When the bill came 30 minutes later, it was 1180 dollars. I called the customer service and they told me that the online coupon was no good, but why would it work on the web? So, I was upset, and hence told the lady to cancel the order (this was 1 hour after my initial order). She told me with certainty that the order will be cancelled. 4 days later, I got an email that my computer was shipped. I immediately called the customer service back and asked them what was going on, and they assured me that I would be able to return the package for full refund, and they will send me a shipping label. I never got the label via email, and I had to call back again and ask them to send it to me again. I got an email later with a RMA number, but no shipping label. At this time, I was tired of waiting, so I sent back the package, and paid for it. I then called them up to ask for a refund for the shipping, and for 28 dollars, they put up a good fight and told me that they can not do that. And before I could finish my argument, they hung up on me. Then when I tried to call back, they never picked up the phone again. I will have to see if they actually give me a full refund of the computer price yet, but I am already up to here with them.

Everytime I called, the customer service personel spoke with such a heavy accent that I could hardly understand, and there were a lot of noise in the background. And when I asked to speak to supervisers, they told me that they have left for the day already, even thought I called at 10 am Pacific time.

So please, don't buy a thinkpad unless you are certain you will never need any customer support, because you won't get any.

 

Royco move on with your life....if you are over it move on why does it matter to you what Lenovo does from this point forward? If it really bothers you that much sue them. You seem pretty obsessive about this which is kinda scary.

 

A few comments here:

One, I think we can all agree that Lenovo has terrible customer service, right? This is the company that thought the best way to deal with unsatisfied customers is by taking their 1800 number off their website in the past.

Two, it is always easier for the people who are not suffering from a frustrating experience to tell the people in it to "suck it up", to "be calm", to "take it easier". When I am calling Lenovo for the 20th time to deal with a small problem and have them intentionally not answer my call, any calm person would be turning furious.

Three, as Royco said, it is not a matter of money any more, it is a matter of principle. We Americans pride ourselves for higher standards in business than the cheap knockouts from other continents, and we should not let companies like Lenovo to ruin it for the rest of us. And if you have had frustrating experiences like Royco and I have had, you would notice that Lenovo has no email address or telephone numbers on their website for us to report their busness conduct problems. So, where else can we take out our frustration, and warn other consumers other than the web?

 

I have had to deal with major screwups with not only Tony Bumarch but also Lenovo's customer service. I have also been jacked around, at the end ot the day if you aren't willing to take steps to fix your problem (i.e. take legal action) then you are just beating a dead horse. You have two options cut your losses or take action (talking smack on an online forum is not action, actually taking legal recourse is)

 

omg cant believe this thread isnt dead already!
seriously...Royco you say you're doing this to look out for the consumers everywhere. Somehow I find that quite disingenuous of you. Here's why:

There's 3 parties involved here - You, Lenovo and UPS. You're going full bore at Lenovo but I dont see anything much mentioned on UPS's part in all this. If your story is true then UPS has just as much to blame as all the other parties.

My question is if you're going to attack Lenovo by principle then by that same principle you should also be attacking UPS too. In fact they could be guilty of a even worse charge - theft. I don't know about you but if that happened to me I'd be raising hell there and back, demanding to speak anyone responsible for their wrongdoing in addition to lambasting them on the forums . But nope you're intent on engaging guerilla warfare on the forums against Lenovo.

The fact that you just seem hellbent on Lenovo only (judging from all your rantings all over) and simply ignoring UPS and giving them a free pass tells me there's more to this and that you're not completely honest and open about some things.

At the very least your assertion that you're doing this on principle doesn't hold sway.

 

Just read some of the earlier stuff...Someone's daughter? are you kidding me??

You have not an ounce of proof to back your claims and you're getting all excited because someone whom you thought is someone's daughter made a rebuttal?
So what if she was? That means it validates your claim? wow I can feel my iq going down just reading this.

 

Hellbore: I literally had to put those words in Mr Bumarch's mouth, only to have him go 'Uh huh,' so this was *not* taken seriously , and to top it off, shortly thereafter he stated to me that this situation could never have even happened, which completely contradicts him actually looking into the matter.

Why is he going to be sending out a company wide memo if he doesn't think this situation even happened?! The two just don't correlate.

...Therefore the need to shout from the rooftops about how Lenovo stole my money and about how they refuse to acknowledge the problem that led to my situation is still very real. I am not yet satisfied that I've had any real or meaningful impact on the level of customer service that Lenovo has/will provide to future customers.

If you find this thread so mind-numbing, why don't you disengage from posting to it/reading it further?

 

Ok well we can agree to disagree I guess, I won't bother you any more. You seem like a nice guy, hope something like this doesn't happen to you ever again.

 

stop posting horror stories, you making me $hit bricks, because I just ordered a thinkpad yesterday.
lol

 

Wow that is a horrible experience. Sorry you had to go through that.

 

Lenovo has made my life depressing...

Here's my story:

Ordered 7/26/07
DELAYED for 2 months
****ed up Rerouting and sent to my home instead of my college...
Lied to countless times about date of receipt.
Lied to that it would be rerouted. They didn't do it until it reached my house, which was too late.
Received 9/28/07 (yesterday)
Worked for an hour.
While updating itself, it needed to restart.
After restarting, DEAD. The screen remains BLACK and nothing happens. I can hear the HDD spinning and the fan working. The LED lights go on, but the screen remains BLACK. DEAD!

I waited over 2 months to get a brick. **** you Lenovo! t(-_-)

Here's my whole story:
http://forum.notebookreview.com/showthread.php?t=173940

Now I am forced to return my T61p (Brand New) for them to repair because they cannot give me a replacement for Configured systems. WTF?!

 

Drama queen / emo... Don't go slitting your wrists over this mmkay?

UPS is in charge of package rerouting, not Lenovo. I checked the UPS website, and the way package rerouting WORKS, is they try to deliver to the original address. If no one is there, THEN they can reroute to a different address. You should have done your homework about how rerouting works, they always do it that way.

That's normal, you ordered a custom configuration, they don't have one just like it sitting around. Of course they have to repair yours.

Every "Lenovo horror story" I have read is like this one... The customer misunderstands how things work, then blows the whole thing out of proportion like a drama queen.

At least Royco actually lost something, this ctbear guy hasn't even lost ANYTHING. All he got was a little inconvenience. He'll ship it to Lenovo and they will fix it, happy ending. I'm sure he will still not be happy though no matter what happens. I wonder if he has ever been happy lol...

Seriously ctbear I don't have anything against you, but you should really rethink your priorities and not let little problems in life affect your whole outlook so much.

 

If that statement is true, you are a very lucky person (or very sheltered).

So send it in and have them fix it.


.

 

this thread is way to big for one persons screw up royco should have never left a 1600 dollar laptop at a UPS store without some sort of receipt....end of story. as long as u trust ur instincts about something then u should have any problems with lenovo. i got my new laptop and it works fine but if i do send it back i definatly wont be sending it back by just writing "return to sender" on it and hand it to the first fool i see in the UPS store.

 

I gotta get off this thread
It's suck'n me in nightly
Like a moth to a flame

Speaking of lyrics
If OP 'd only spun a lil Elvis
Now and then
None of this
Woulda
Coulda
Shoulda
Happened

I gave a lappy to a UPS man,
He put it his sack.
Bright in early next morning,
He would’n bring my lappy back.

He wrote upon it:
Return to sender, lappy unknown.
No RMA number, no such zone.
We had a quarrel, a lovers spat
I write Im sorry but my lappy’s never coming back.

So then I called up Le-nova
Coz I want it sent back to me.
Bright in early next morning
It would’n come back to me.

They wrote to me, they did:
Return to sender, hah, lappy unknown.
No such person, no such so.

This time Im gonna take it myself
And put it right in Lenovo’s hand.
And if it comes back the very next day
Then Ill understand - the writing’s on the wall

Return to sender, hah, lappy unknown.
No RMA number, no such zone.

 

Also, some other interesting Lenovo horror stories are located here, for those of you still interested:

http://bounty.org/RoM/archives/5 - Lenovo Rep: "I don't have a supervisor!"

&

http://www.consumeraffairs.com/computers/lenovo.html - more sad Lenovo tales than you can shake a missing laptop at.

Lenovo's apparent lack of concern for customers is truly mind boggling, not just at the standard CS level, but at the Executive level as well.

My experience with Antonio Bumarch was just as dismal as my experience with a frontline Lenovo rep with the minor exception that Tony Bumarch was able to speak fluent english whereas most frontline Lenovo customer service reps seem to speak some flavor of 'engrish' or 'indianish.'

Don't get me wrong here, I'm *all* for people in India or wherever having jobs, and it would be great if they outsourced these jobs to poor countries where an infusion of money could help better the quality of life for an otherwise financially stricken region... but to outsource jobs for the sole reason of paying their customer service people a pennies a day is pretty darn low. (we're talking "Bumfights" kinda low here)

I'd bet the farm that if these foreign Lenovo reps were payed the same exact wage that someone in the US would be making, they would be so into keeping their job that they would have no trouble going out of their way to ensure they properly memorize and communicate the proper procedures to customers each and every time.

It's just a fact of life that you can't pay people a pittance and have them do a great job for you, you either pay them what their worth and get great work out of them, or pay them a pittance and expect them to do the bare minimum to get their paycheck each week.

 

Wow!! Yet another amazing thread about the horrors of Lenovo. thanks for letting us know, royco.

 

Are you kidding us mstpse aka royco aka ...?

You place a post in royco's thread and thank him for his story, when in fact you yourself posted the exact same story on a different web site. You yourself linked to this story in the "Are you sure that you have not been ripped off by Lenovo/IBM?" thread, followed by a series of posts where you kept insisting that people take you seriously.

Either you don't care about people finding out that you and royco are the same person, or you just don't care. I think you are just not aware of the fact that other users can actually see all of the posts you made. Either way, how can anyone take you or royco seriously after this?

The evidence:

As if that wasn't enough, "royco" also participated in the "Are you sure that you have not been ripped off by Lenovo/IBM?" thread, where he posts the exact same story as you, only in an extended version.

So mstpse = royco = mstpse.

It really doesn't surprise me. It seems to be a trend amongst people who have an issue with Lenovo.

 

If you guys don't like Lenovo with all these problems then WHY DO YOU BUY IT AND HAVING ALL THESE HEADACHES ? buy Dell , Toshiba or other brands that they are good too but different in quality , please take some time and read threads on Dell , Asus and .... about problems that people have with those manufactures , almost exact the same things delay on shipping, bad service ..... .

 

I Knew royco was a liar....he's the one trying to rip off lenovo here..his story just didn't make sense.....i once tried returning a lenovo package to ups with only a rma and no shipping label..they wouldnt even accept that...when i finally got a label...i walked out the door and he came after me to give me the drop off receipt

 

Even if he is telling the truth you would have to be a complete moron to do that.....

 

Royco, I feel bad for you and totally believe your tale of woe.

Further, I'm embarrassed for the behavior of others on this forum who take Lenovo's misdeeds and turn them into personal attacks on you. It's very wrong of them.

I hope you somehow get satisfaction out of Lenovo.

 

Any ups center or store that has ups pickup would know you needed a label. What you really did was walk in leave it and walked out.......your problem is with the store you left it with not lenovo because they never even got it. RMA number is supposed to be written on the box but you need to do more than just that.