Lenovo Edge quality and service problems

I want to recommend everybody to think twice before buying a Lenovo Edge series product. It has big problems and looking at the Lenovo forum, many people are facing the same.


2 problems on the Thinkpad Edge I bought in October 2010:



1. touch pad not practical, too big and not sunk into the computer, impossible to type with 10 fingers without moving the mouse continiously

=> Design not good



2. HDD crashed 3 times and finally completely broke down. Computer could not be restarted and noise coming from disk

=> Quality not good



This week I went to the Lenovo Thinkpad service center in Shenzhen to request for reparation of the HDD. I am still in warrantee period. Following problems:

1. My windows system was in English when I brought it to the center and when they gave it back it was all Chinese language and they could not change. OK, this is a problem I maybe able to understand



2. My data on the broken disk was not recovered and put on my new replacement disk



3. As I need the data, I need to get the broken disk and to try to recover the data somehow (very expensive but I have no choice). BUT Lenovo people in the service center refused to give me the broken HDD. I had to leave it in the service center with my data inside. Now I do not know what to do, I asked the service center to keep my HDD for 2 weeks there, I hope they do and I hope I can find somebody from Lenovo who can help with this



=> I am very disapointed and in a bad situation here. If somebody can give some idea what I should do to recover my HDD (so I can have my own data back) then that would be great.

 

Considering your data on broken HDD its up to user to backup all important data before bringing laptop into service, no laptop company takes responsibility for your data be it on working or damaged HDD.
As for recovery - you should have recovered data before you gave your broken HDD to Lenovo.

 

No computer company would backup your data or recover old hdd. you are responsible for your data. If you had important data on it then you should never let them touch it or let the machine out of your sight.

 

OK. I stay away from Edge. It's not really ThinkPad, anyway.

Hear you.

Note that.

This is really bad. But I've seen worse things from Lenovo (and other companies who care more about "systems shipped" than "absolute customer satisfaction").

I'm really sorry to hear this. But Lenovo is not responsible for data recovery, actually. As a general rule, don't trust any hard drive (or even the current hype, solid-state drive). Back up regularly. Have a secondary drive, or maybe three. Burn to DVDs. Use a Cloud service. Your choice, but please back up before any unfortunate thing happens to those files.

You could have tried to recover the files before giving that Edge back to Lenovo, but chances were slim that you managed to extract any files.

I was hoping that Sandy Bridge will solve all your problems, but it won't. So please don't wait. Get on with life. That's your true edge.

 

I don't really know that you can fault Lenovo for a bad hard drive as they don't manufacturer them. Hard drives fail, that's reality. The way around it is to have good backup. I personally have three backups of my data I can't afford to loose. Lenovo's data retention policies are not markedly different than other PC/Notebook makers.

If the trackpad bothers you that much, disable it in the BIOS and use the stick.

 

I'm sorry to hear about your bad experience. I can't fault lenovo for harddrive issues and not backing up data. No company does that. Data recovery cost $$$$ of dollars. Mine came with one of those cruddy 7200.4 Seagate HDDs, its noisy and not to quick but hasn't failed. I'm going to replace that soon as I get the chance.

I find the touchpad on my Edge 14 to be one of its positives, spacious with a nice feel and accurate. I have no issues bumping it but have small hands. The plastic does feel cheap but the base is solid and hardly flexes. There are no creaks when I lift it from the corners. The keyboard feels exactly like my T400's. My biggest qualms are with the weak screen protection, cheap bezel, and the screen quality. Low resolution asside its actually got decent viewing angles and is bright but has a strange fine 'grid' effect. Its pretty much what I expected to get for a $600 laptop. I'm not concerned about support. I've had a positive experience with my T400 and have the same warrenty on the Edge.

 

You're wrong. Apple have recovered data from a failed drive for me in the past. I don't think it's unreasonable that a manufacturer should help a customer recover data stuck on a drive that they supplied.

It's a sad indictment that we accept this level of service from suppliers though and that the default response when someone asks for help is "you should have fixed it yourself".

 

No, it really is your responsibility to back up your data.

Let me ask you this: if you leave a pen in the pocket of a shirt that take to the cleaners, do you blame them for not checking for you? Do you berate them for not offering to get the stain out free of charge?

 

Of course, I'm not suggesting that he shouldn't bother backing up his data and it's the manufacturer's problem if he doesn't. I'm suggesting they should have let him keep hold of the old drive for a reasonable amount of time so he could recover his data. It's called customer service.

You're example is terrible; the cleaner neither supplied the shirt or the pen and you didn't warn them either.

I had a cash box once and the key stopped working so I took it back to the shop and they gave me a new one. They also smashed open the old one to give me the contents back. Would it have been reasonable for them to simply make the exchange and keep the old box (including contents)? I made that up btw

 

lenovo offers hard drive retention with certain warranty plans.   this is the only way lenovo will release a broken, damaged, or defective HDD or SSD back to the customer.   Lenovo Hard Disk Drive Retention

recovery services are not included in any warranty plan.   Services & warranty