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    Lenovo Ideapad Y550 Keyboard Locking Issue

    Discussion in 'Lenovo' started by night87, Dec 6, 2009.

  1. night87

    night87 Newbie

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    Hi guys. first post? i think haha
    well i got my Lenovo Ideapad Y550 4 days ago and encountered some problems that I believe is VERY serious.
    Occasionally, (happening 4 times already), my keyboard, all of a sudden, stops working. NOTHING works. the light for Caps lock does not come on or off, the sound buttons on the right do not respond, but the power button shuts the computer off b/c i did set it to "power off" when pressed. If i restart the laptop, it works fine. I'm wondering what the problem is. Hope you guys can help. THX!
     
    night87, Dec 6, 2009
    #1
  2. MidnightSun

    MidnightSun Emodicon

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    Wait, you say nothing works - when it locks up, does an external keyboard work? What about the touchpad?
     
    MidnightSun, Dec 7, 2009
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  3. night87

    night87 Newbie

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    touchpad works, meaning that the mouse cursor moves. The usb ports work if i put a external keyboard or mouse. Only the keyboard will NOT respond that is attatched to the laptop.
     
    night87, Dec 7, 2009
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  4. MidnightSun

    MidnightSun Emodicon

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    I'm thinking this is probably a hardware issue. Ask Lenovo tech support for a replacement keyboard.
     
    MidnightSun, Dec 7, 2009
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  5. night87

    night87 Newbie

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    hmm..so it's the keyboard...got ya! thx~
     
    night87, Dec 7, 2009
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  6. night87

    night87 Newbie

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    It just occured AGAIN and i found out that the touchpad itself doesn't work too!!! DAMMIT! sound buttons do not work, but the buttons on th left work (power button and recovery button). everything else is frozen and not working! is this a motherboard problem?
     
    night87, Dec 8, 2009
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  7. night87

    night87 Newbie

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    bump for asking for solutions
     
    night87, Dec 15, 2009
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  8. kooz87

    kooz87 Newbie

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    same problem with brand new lenovo y550, did you find a solution¿
     
    kooz87, Jan 1, 2010
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  9. whitenk

    whitenk Newbie

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    same problem with brand new lenovo Y460. what a POS. Called customer support and they suggested returning it to factory settings. I am going to try to return it. and never ever ever buy another lenovo product. unbelievable, they should be ashamed to sell this crap.
     
    whitenk, Jun 14, 2010
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  10. AboutThreeFitty

    AboutThreeFitty ~350

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    My "crap" works great. Lenovo isn't known for the Ideapad line, rather the Thinkpad. Hopefully they won't charge you a 20% restocking fee.
     
    AboutThreeFitty, Jun 15, 2010
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