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    Lenovo Laptop T60P - Service/too many repairs

    Discussion in 'Lenovo' started by gadyal01, Apr 20, 2008.

  1. gadyal01

    gadyal01 Newbie

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    I have been having a hard time to get service from Lenovo with my personal Laptop. I bought my laptop T60P in July 2007 for $1600 with 4 year warranty. There were quite a few problems recently and it has been hardware serviced 5 times and software upgraded about 8 times in last 2 months. Again it broke and they are asking me to send it for repair 6th time. I escalated to manager to replace it however they are declining it.

    Does anyone had a similar issues? I have been on call with them for more than 23 times (that is what I have recorded) in last 2 months. It is waste of my time

    What are the possible options that I have?
     
    gadyal01, Apr 20, 2008
    #1
  2. Greg

    Greg Notebook Nobel Laureate

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    If you are based in the US, you might be able to inform the manager that you have rights to force a return under the Lemon Law.

    Technically, they have to replace it after 3 failed repairs on the same problem. I don't know if you've had that happen yet, but regardless they do have an obligation to get you a working laptop one way or the other.
     
    Greg, Apr 20, 2008
    #2
  3. JaneL

    JaneL Super Moderator

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    What kind of problems are you having? While I'm interested in the hardware problems, I'm particularly curious about the software upgrades. Did you have it serviced by Lenovo for those, and if so, why?
     
    JaneL, Apr 20, 2008
    #3
  4. gadyal01

    gadyal01 Newbie

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    Yes, I am in Pennsylvania. They are insisting, it should go through high level technical repair(they call it RAID/RED) and stress test.

    Initially it was an issue with mother board, used to crash with "NMI: Parity Check/ Memory Parity Error -- System crash". It took 4 H/W service to fix it. Later screen went bad and they have replaced it. After a week, I am seeing blank screen.

    1. Software:
    BIOS
    Thinkvantage packge
    Vista
    wiped out Vista and re-stored it from backup
    BIOS
    Bootable and BIOS upgrade solved it

    2. H/W
    memory
    mother board
    keyboard
    LCD screen
    LCD screen cover for some reason

    Allmost all hardware has been changed. And also shipped 6 times (3 times service center to/from).

    I went through Lenovo(IBM) as it is under warranty until Jul 2010.
     
    gadyal01, Apr 21, 2008
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  5. JaneL

    JaneL Super Moderator

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    OK, thanks for the details!
     
    JaneL, Apr 21, 2008
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  6. gadyal01

    gadyal01 Newbie

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    How much it will cost to get a lawyer for sending a notice to Lenovo/IBM? Where do I find lawyer contact details?
     
    gadyal01, Apr 23, 2008
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  7. gadyal01

    gadyal01 Newbie

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    Lenovo approved the replacement after good fight with service person(IBM).
     
    gadyal01, Apr 24, 2008
    #7