The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Lenovo Outlet Laptop!!! Need help

    Discussion in 'Lenovo' started by bigbear012, Oct 9, 2009.

  1. bigbear012

    bigbear012 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    Just bought one from their website about 5 days. The CD/DVD drive didn't work properly. I loaded a disc( tried many different discs), right click mouse to open the disc, it said "Insert the disc". I think the CD/DVD drive is broken.
    My question is, how come I can fix that problem. If I want to contact Lenovo to replace the CD/DVD drive, how come I can contact them. They only showed the email on their website, no phone number.

    Thanks
     
    bigbear012, Oct 9, 2009
    #1
  2. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    which country are you in???

    You said Lenovo outlet laptop then you said you bought it from their website, it is confusing to say the least.

    You should boot into your Rescue and Recovery console by pressing the blue thinkvantage button, and then run a hardware diagnostic with your disc drive.
     
    lead_org, Oct 9, 2009
    #2
  3. jaredy

    jaredy Notebook Virtuoso

    Reputations:
    793
    Messages:
    2,876
    Likes Received:
    1
    Trophy Points:
    56
    You can contact regular lenovo support numbers.
     
    jaredy, Oct 10, 2009
    #3
  4. bigbear012

    bigbear012 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    I have to pay shipping fee to send the laptop back for them to fix(replace). They shipped the defective item for me. Never get this problem with Dell.
    Lenovo is the worst support. I'm not happy with Lenovo. Never buy it again.
     
    bigbear012, Oct 14, 2009
    #4
  5. jaredy

    jaredy Notebook Virtuoso

    Reputations:
    793
    Messages:
    2,876
    Likes Received:
    1
    Trophy Points:
    56
    I've never heard of lenovo making you pay for shipping with regards to warranty support or defects.
     
    jaredy, Oct 14, 2009
    #5
  6. LoneWolf15

    LoneWolf15 The Chairman

    Reputations:
    976
    Messages:
    1,537
    Likes Received:
    1
    Trophy Points:
    55
    The optical drive should be a FRU. If you look it up online, and give it to them, they should be able to ship it to you , and you ship the old drive back to them with a prepaid label in the original box.
     
    LoneWolf15, Oct 14, 2009
    #6
  7. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    In some countries you do have to send it back on your own expense or take it to your depot by yourself. He obviously went for the cheapest warranty option.... Dell has different warranty support level too in different countries. But without saying which countries he is in, it is hard to say which warranty option is available.
     
    lead_org, Oct 14, 2009
    #7
  8. mattmcss

    mattmcss Notebook Deity

    Reputations:
    76
    Messages:
    828
    Likes Received:
    0
    Trophy Points:
    30
    What laptop did you get?
    Does it have the modular bay?
    Can they just send you one and you can replace it yourself?
     
    mattmcss, Oct 14, 2009
    #8
  9. jaredy

    jaredy Notebook Virtuoso

    Reputations:
    793
    Messages:
    2,876
    Likes Received:
    1
    Trophy Points:
    56
    Ah, okay. Thanks for the heads up.
     
    jaredy, Oct 14, 2009
    #9
  10. wirleaon

    wirleaon Notebook Guru

    Reputations:
    17
    Messages:
    71
    Likes Received:
    0
    Trophy Points:
    15
    I did not know this... what country are you in OP?
     
    wirleaon, Oct 15, 2009
    #10
  11. bigbear012

    bigbear012 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    I bought G530 from http://outlet.lenovo.com/laptops.html
    I dont buy any warranty. But all laptops have 1 year warranty included. For Dell, they will send me another optical drive with the label so I can send the bad one back. But Lenovo....!!!! :mad:
    Of course, I'm from USA so I can buy from that website.
     
    bigbear012, Oct 15, 2009
    #11
  12. bigbear012

    bigbear012 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    Can you give me a link. Tried to contact 1-877-4Lenovo, they told me to send the whole laptop back for them to fix. I have to pay the shipping cost :( . Thanks


    This product has a one year limited warranty and is entitled to EZServ/Depot service.
     
    bigbear012, Oct 15, 2009
    #12
  13. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    you have the G530 machine and not a thinkpad, so it has an entirely different rule regarding what is CRU for your laptop. This is also true of Dell various laptop ranges.
     
    lead_org, Oct 15, 2009
    #13
  14. vaw

    vaw Notebook Deity

    Reputations:
    11
    Messages:
    783
    Likes Received:
    0
    Trophy Points:
    30
    The outlet web site is down.
     
    vaw, Oct 16, 2009
    #14