Lenovo Rip Off

Hello Folks I need your valuable advices. Here is the story.

This refers to my case #10203 and new computer serial# or P/N#R 3n037A25184. I would like to bring to your notice that this new computer was bought by me for my brother in Canada, around 12th of Dec 07 for dollar 860$us. He tried to turn on computer to use it. But there was no power light in the computer, nor was it turning on. It made him worried he called me to get some advice, I tried to help him but nothing happen, on the same day Jan 26/2008 night we called Lenovo to get Technical support Mr. Mike try to help us for hours telling different tests but all in vein. He advised that we have to send the computer to repair centre. He called your centre again and requested to send me a box, so that he can send the computer for check up. This computer was delivered to your centre on Feb 02/08 at Dock by Le at 9:19 am.
After 5 business days he received you message on his cell and as they spoke to me and called and inform that Lenovo want to charge $431 for the repair of computer and Mr. J O Dada want to talk to you.
Here I would like to ask some question that as per your message this computer was looked very careful inside and out side and also your manager Mr. Leith confirmed on Feb. 08/2008 during my conversation with him that your technical staff is certified and expert. I would like to know that this expert staff took five business days to find out that the problem is inside the computer and they took the photo graphs of damage. Were they not expert enough to know that this new computer has already been opened by some one? Did they taken the pictures of out side to make sure that it was opened already? Were they not supposed to inform the customer that this computer is already opened and there could be damage inside?

Now they have sent back to us the laptop without fixing it today 02/27/2008 . It is in bad shape. Have scratches on the mouse area and also one key is not fixed. I am really feeling terrible and bad.

I request to you all that please suggest me how I can deal with them and take care of my hard earned money

Thanks a lot for your valuable suggestions

 

Is this copy and pasted? It seems really garbled and hard to understand.

Was this purchased direct from Lenovo?

Is this shipping damage that occurred?

Otherwise, if you're not able to pin the damage on the shipping company (and it has been quite some time already) then the physical damage won't be covered by the standard warranty.

 

This complaint is not readable. At all.

 

You will need to post this in open section , then you will get more fair views from more fair people(non Lenovo lovers).

Also , report your case to as many public forums as you can find on line.

Never give up , you will get your money back from the lunchbox producer.

 

Yes it was copy and paste. Sorry for the problem for my valued readers. Okay here is the incident in short terms.

I purchased Lenovo Y410 from office depot for $860 on 12th Dec. Give to my brother in Canada as a gift. I handed over personally so no shipping invloved. We opened and it was working fine. He opened it and used it after a week and it was not working at all. He thought might be battery has issues and charged but no luck. Called Lenovo, they send us a box and we return it and they come up the idea that we have tried to play with it and now they are asking $431 to fix it. We argued as we have never opened it but all in vain. They have returned the laptop today. We have send complaints to the lenovo management but no reply as it was happen on 26th Jan and now it is almost one month. So now what are my rights and what I can do to recover my money and get the replacement.

Thanks for your valuable suggestions. Again sorry for the fisrt copy & past

 

We get it, you have a vendetta against Thinkpads (but not other lines that Lenovo produces)

Never give up , you will get your money back from the lunchbox producer.
This almost had me rolling on the floor.

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So the laptop does not turn on at all anymore?

What about battery removed and just plugged in?

Actually, from what I gather, if there's internal damage it seems pretty hosed.

Not sure what kind of recourse you have if Lenovo techs decided that you had opened and damaged the internals.

Doesn't really make sense.. somewhere along the line the laptop was damaged.

 

Lappy, I've reported you for trolling --this is getting ridiculous.

When you can provide cause for your arguments, great. Until then, please do people in the Lenovo forum a favor, and comment somewhere else. You have given the original poster no help with their problem.

haiderjee: It's too late to take this advice, but within the first 20 days of a laptop purchase, if you bought it from a chain like Office Depot, you want to deal with them. It is likely they will replace your machine without you having to ship it somewhere. At this point, your best option is to call Lenovo support again. Give them the case number you had when sending the unit in for repair, and ask to speak to a supervisor. Tell them in detail exactly what has happened up to this point, and explain firmly (but politely) that you are not satisfied with the level of support you have gotten so far, and that you want your problem solved. If the supervisor cannot help you, ask to speak to their supervisor. Also, tell them you have never disassembled the laptop, and that the only people to have done so are depot support personnel. If they still cannot give you satisfaction, ask how you can contact their consumer ombudsman (many companies have someone in this position to help resolve complaints) to present your case to them.

Every time you speak with someone, get their name and employee ID number. Document the time you made the call, and what you discussed. This way you can build a case of what you have done on your end to resolve the problem should you need a paper trail later. Be polite at all times, but be tenacious if you know you're right. Good luck.

 

Your in freaking Thailand it's not hard to see why you don't see many Lenovos.

 

Post a history of your complaint on the Lenovo forums at:
http://forum.lenovo.com/

These are forums now run by Lenovo themselves, and they serve Canada and all countries.

Put your complaint in the correct forum, and I would suggest that you make it as brief and concise as possible. Just the facts, nothing else.

Those forums are monitored by Lenovo executives and other staff, and they will do anything within reason to satisfy a customer who has had a bad experience.

Also strongly suggest that you not put "Lenovo Rip Off" as the title of your posting there!

Andrew

 

Trolling is not appreciated or allowed. Unless a post has something significant to speak/post about, don't post at all.

 

Now that we can get back on topic.

There are several methods you can still pursue to make the situation right.

1. Get Lenovo to perform the repair again. Refuse to pay the repair fee because the computer failed under normal use.. If one rep does not give you the satisfactory answer, escalate the issue to his supervisor.
2. Executive e-mail carpet bomb. Send e-mail documenting your service issue to higherups in Lenovo organization.
3. If you bought the item with a credit card, the card may provide purchase protection for 30 to 90 days. Check your cardmember agreement.

No matter which option you take, always be prepared with documentation, keep communications short and succinct and make your demands clearly known. Be polite but firm. Being able to communicate clearly helps a lot in getting the results you want.

Good luck.

 

Haiderjee,

This sounds rather unfortunate. So, you have written Lenovo, but nobody has been back in contact with you on this case? Typically, when a formal complaint is opened, you should receive a response in 24-48 hours.

Why not send me a PM with your service case number(s) and your contact information? I'll try to get you some help.

You can reach me by PM here, or you can join the Lenovo forum and find me there as Mark_Lenovo.

http://forums.lenovo.com

 

Thanks all of your concerns.

I have put it today on lenovo forums as well. I will try to contact consumer ombudsman as well. Please keep giving me your valuable comments and advices.

 

Thanks Mark for your time & attention

It is
Case#10203 at Windsor, Ontario, new computer serial# or P/N#R 3n037A25184

Thanks
haiderjee