Lenovo T500- Issue , Worst Customer Service

I bought a T500 two months ago with Windows Vista and since then I have two frequent problems.



1) The Battery is not charging up properly. It charges sometimes.

2) Wireless connection is getting dropped off very often.



I called Customer Service 3 times . They once replaced the battery , But still the problem persists. I believe they have least knowledgable people in Customer Service. I dont know how they are serving corporate customers. The Customer service representative offered me strange suggestions like rebooting the machine 11 times (Dont know how they got the number 11).

They could not resolve the problem after 3 calls. So I am going to try updating all the drives and see if it helps. If not I will need to request for a refund.

I was really happy with my earlier Dell Latitude D620 . Dell customer service was superb...I regret my decision to go with the Lenovo...



Any one had similar experience ??

 

I suppose this is a bit obvious but do you have battery thresholds set? And wireless connections dropping could be many variables and would be difficult for phone support to help support. Check drivers, your router configuration settings, and try different channels.

 

Can you also check if your charger is working?

 

No such issues with my T500, although I haven't had to call customer service yet, so I don't know how they are.

1. Check your battery charge thresholds.
2. What wireless card do you have?

 

I updated both the Power Management and Wireless drivers. Let see how it goes