Lenovo T60p Blue Screen of death

I have been getting the "NMI Memory Parity Error" Blue Screen of Death. Anyone else had these blue screens? Ever get it resolved?

 

Sounds like a memory error to me, you might want to run memtest86 or some other type of memory-checking software. If you have access to another laptop with similar memory, I might try switching it.

 

This may not add anything to this thread but I must say that I am very very disappointed about IBM's behaviour here. IBM was always the notebook to have, especially if you are a professional user.

You have the T60 p here and it is very strange that they do not do anything about it.

Like stated by vespoli, try other RAM. It could help. But first tell IBM that you are going to switch the RAM, so they will not get angry at you when you send the notebook for warranty.

Good luck.

What has IBM become. They should have never sell it to the Chinese.

 

IBM should not give you any trouble with new memory, in fact, if the memory is bad you should not have to pay for the new memory--Lenovo should take care of it for you.

Now that I think about it, the memory error could explain why they were unable to find any problems with computer, memory errors are sporadic. However, they should have tested all the possible issues.

People have different experiences with Lenovo, I've had nothing but good experiences with them.

 

Already tried new memory. They sent new memory to test. They also tried new memory when I sent the machine to the depot. They also replaced the planar card. They have run extensive tests. But as I keep trying to telling them, the errors only occur after some interaction with the system. It's not fair to say IBM should never have sold out to the Chinese. If IBM would have sold out to Dell or HP Thinkpads would be no more. They would most likely have been assimilated as if by the borg. But that still does not make me any happier with their product or service right now.

 

http://support.microsoft.com/kb/222973

http://support.microsoft.com/kb/101272


Just providing some links to give you a read.

It might be the slot that is damaged... have you tried switching slots (or if you have 2 sticks in atm then testing each slot?).

On some old T30s (my dad and sister had) they both had their slots die on them (only 1 slot remaining on each of the systems). This should not be the problem but just giving you a little ray of hope

Of course it could also be your mobo giving you the problem. (Or you can suggest that to Lenovo) maybe they'll switch it for you?

 

What programs are you using?

I always get Blue Screen of Death when I play a Gunbound while using a program called Clubbox.

 

Nothing really too taxing. I don't play games. I don't have any PCMCIA cards either.

 

Go to this site and use the Memory Diagnostics tool. You can also try the following:

- Depending on how much RAM you have, remove the chip one by one if you have multiple chips and see if you still get the error
- Ensure that in the BIOS, Plug and Play OS is set to "No"
- Reset BIOS to defaults if you have changed anything

If your error message says: NMI: Parity Check / Memory Parity Error, then most likely it is a faulty RAM chip. Note that some advanced HDDs have a small RAM chip on board and may cause the problem. Same for the Video Card dedicated memory.

Hope this helps

 

My husband bought me a Valentine's gift of a Lenovo 3000n100 laptop. It worked beautifully for about 10 days and then I got the black death--nothing on the screen at all but a little flashing cursor at the top. I quickly became the curser. Several calls to Lonovo resulted in no help at all. They determined that the computer was not recognizing the operating system. Did I mention that the laptop was only 10 days old? I went away for the weekend and when I returned I tried once more to contact support and see if I might get another person with some different ideas. I got nowhere. I then decided to give up and return the laptop to Office Depot. Well, Office Depot has a 14 day return policy and it was now day 15. They also will not exchange a laptop for which the rebate has been sent.

I called Lonovo again today and complained bitterly and told them I was putting signs up at my office warning people not to buy a Lenovo and that I would be contacting the media. I waited a long time on hold and then was told that a supervisor would get back to me in 48 -72 hours. I was not making an appointment with God. I told them I wanted to speak to someone now, not 2 or 3 days from now. I was then told that Lenovo would send me a box and I could ship the laptop back to them and it would be back to me in a week. So I would be without a computer for as long as I had been with one. Did I mention that this was a new laptop? The next "solution" was to have Lenovo send me some recovery discs and a new harddrive which I would install. New parts for me to install. Did I mention that this was a new laptop? I insisted that I did not want to fix anything. I just wanted a new laptop or my money back. I was given to another manager who put me on hold for as long as it takes a person to figure out the half life of uranium without a periodic table. This manager told me that he was consulting his "escalation team". I was escalating all by myself--no team needed here. Finally I was given to another manager who told me that I should fax the company a copy of my receipt so that they could verify when my husband purchased the machine. I did so. Then we had a three-way conversation with the manager at Office Depot. It seems that Lenovo has a 21-day return policy and that it is the policy the store has to follow, not their 14-day policy. After some argument back and forth, the assistant manager said that I could return the laptop. Fortunately, my husband sent in a copy of the bar code label instead of the label off the box and so the rebate could not be processed otherwise, the store would not refund our money. It is their policy not to accept merchandise for which the rebate has been sent. The guy from Lenovo tried to argue that the store would lose nothing but the manager was stuck on store policy and would not budge. I didn't care at that point. I just was thrilled that I can return the laptop without penalty, which I will do this evening. What will I buy next? I have no idea but I will not be sending in the rebate until after 14 days.

Let this be a warning to all. Any laptop that has "no" in the middle of its name might not be a wise choice.

 

Just bought my laptop 1 week ago and it has happened about 6 times.
I have the same problem. It may be due to a bad video card or bad video card software. I have come up with this conclusion after running several tests
and my video card failing them. The other day I got the same error when I ran PC DOCTOR on my video card from within Windows xp and I was able to reproduce the error. My hardware is IBM /Lenovo Thinkpad t60p model 2007-8eu with Ati Fire GL v5200. I have contacted Lenovo they are supposed to call me tomorrow my machine luckily has the 3 yr warranty. Any luck fixing yours? The memory error may be reffering to the 256mb video memory.

 

Wow I love the irony I post the above Message and a Lenovo / IBM service representative calls me at 11:28 pm. Are they allowed to call that late at night? Since my machine is under warranty Lenovo will send me an empy box on monday and I will ship it to them for free.

 

I have not tried the Web Site. I always call support.

 

I applied for a service request online so they had my info
but it was weird that they called me at 11:30 at night.

 

Do you have the address to where you had the laptop shipped too. cause mine went to Memphis, TN.

 

I sent my package to Durham, NC. But that's not the repair depot where you would have sent your machine. Depot repairs are out sourced to third party company called Solectron.

 

Lenovo have not been able to reproduce the problem yet.

 

Just found another user getting BSOD

 

That sucks, I just shipped my system out today and it is headed to Selectron. I hope they return it soon cause my p3 700mhz desktop is on its last legs. But in my case the video memory fails the test in PC Doctor every time and I noted that to them. I will have to wait and see how they treat me. But in the meantime try to find more people traumatized by the thinkpad BSOD I think we can force them to do something all it would take is 1 bad press release about their service.

 

A user at another forum has reported on a solution to *his* BSOD issues with the T60p:

http://forum.thinkpads.com/viewtopic.php?t=38585

Thought this might be of interest to those suffering this pain in the a__ situation with BSOD....

---Zip

 

Thanks. It would make me very happy to see this resolve the problem.

 

I can identify with your frustration, or "I feel your pain" as a well-known American once said.....

Hope it helps.

---Zip

 

Do these BSOD errors affect all T60 models or only T60p. What's the difference between them anyway?

 

Do you use wireless network when you get BSOD? Is there Intel wireless card installed?

My Fujitsu-Siemens (and my colleagues too) was having BSOD only in Copenhagen airport if wireless card was on. Not joking There were no problems in London or Boston or anywhere else

What does the BSOD say?

 

I am having the same issue with my Z61m with ATI X1400

I believe it is a video card problem. Looks like people with Dell with x1400 are having same issue.

I am not seeing this problem with my default xp installation, but have this BSOD happened to me in windows 2003

Basically I got 2 different BSOD
NMI: Memory Parity check
and
IRQ_NOT_EQUAL

I think the driver and Bios combination might resolve this issue
Someone in the forums posted that updated to bios 2.09 fixed the issue.
I updated the BIOS to 2.14 and tried various ATI drivers
main ATI website (same BSOD randomly)
Omega driver (same BSOD randomly)
IBM driver (stable for 2 days. then BSOD come back )

I think somehow Intel's core 2 dou does not mix with ATI card....

Try to figure out if there is way to disable or take out the x1400 and use Intel's default graphic chipset or
I am about to drow this thing out.

 

I don't have my machine try this out. The SWAT team still has my machine.

 

Here is a guy experienceing the same error with his DELL

http://forum.notebookreview.com/showthread.php?t=92036

I believe in most cases that this is a software issue, since most of you
have tetsed your systems and found them to be error free. Like I said before if you have an ATI video card try to upgrade the software and if you have tweaked the video settings restore them to the factory defaults as this may alleviate this BSOD plague.

 

Just checked the status of my Easy Serv repair.
I shipped the laptop to Lenovo on 3/5/07 at 6pm and I am going to receive it back on the morning of 3/7/07 which would be in a few hours. I hope they fixed it because they barely had the machine for 24 hrs. I hope I am no being set up like the person who initiated this thread, they claim Lenovo has their laptop for 4 months Geez since they refuse to replace it!

 

I got my machine this morning and I have beeen using it all day no BSOD. I also tested it using the pc doctor and the video passes test. Lenovo claims they updated the bios to the latest version. They also wiped my hard drive or replaced it???, I didn't think they would do this I ended up losing some files. All they say on the report is that the failing part was memory but it doesn't say they replaced it or if it was system RAM or Video mem. I suggest that everone update their BIOS as that is the only option if you are not getting physical memory errors when tests are performed.

 

[/Guess what the error is back stupid BSOD. It worked perfectly until I changed the Screen Resolution from 1400 x 1050 16 bits to 1280 x 1024 32 bits. It worked a day flawlessly, I believe this is a software issue and Lenovo and Ati don't have the balls to admit it. I am currently testing all resolutions and I will let everyone know how the machine fares at each res. and depth I may be onto something here. If I don't fix it I am definately getting a refund or a new machine. B]

 

Here are the resolutions at which I get the error and that fail the video memory tests.

32bit, 16bit
1400 x 1050 error, OK
1280 x 1024 error, error
1280 x 800 OK, ?
1280 x 768 error, ?
1280 x 720 OK, ?
1024 x 768 error, ?
800 x 600 error, ?

*error means the laptop gets the nmi: error while running video test or using laptop at that resolution.
? means I haven't yet tested that configuration yet. I also have informed ATI about the t60p BSOD and I will let you guys know what they say.

 

Try installing all ThinkVantage System Updates, Microsoft updates and Symantec updates. Also disable Memory Production in the bios.

 

Based on many, many hours spent chasing various bug in software and hardware I can tell that the bug must be reproducible first of all. There must be a description how to create the bug situation. Else you can spend a lot of time searching what, when and how caused a bug. And then to find out that still it is not the bug which you have encountered... Or the bug also might not show up at all, because of different setup or different use pattern.
So in your case, if you could find the sequence, this would be a great help for the “SWAT” team (of cause if you have time).

 

As a last resort I am going to update the video drivers from ATI's website instead of using the lenovo specific Ati drivers. Has anyone done this?

 

Now this sounds familiar! My 60p has given me BOSD on my last three airplane flights. It works fine in the airport lounge before the flight then crashes when I try to work on the plane. The two things that seem to coincide are (a) on the plane I'm using battery power and I turn off the wireless (trying to be a rule-abiding person). Once I've gotten BOSD, it comes back every time I try to reboot, full power or not. Sometimes, it will boot and work for a few minutes before BSOD. Today, I hurried and turned the wireless BACK ON before BOSD and, so far, 30 minutes of no problem use. I'll let you know how it goes, but I'm wondering if anyone else has had this form of the 60p BSOD issue--related to wireless and/or airplane flights?