Lenovo TP R60 Repair cost quote

Situation:

• The screen is bent toward the center so the latch to close the LCD cover does not work.
• The screen has red tint upon boot.
• The keyboard is worn.

Lenovo RMA:

• My TP R60 has “two year limited warranty for parts only.” The warranty expires in Sept 2010. The unit's warranty is still less than a year old since the warranty began, which is Sept 2008.
• I chose to ship it back to Lenovo for have it fixed. The CS agent told me to ship it so they can have a look and examine whether the parts, both the LCD screen and cover unit & keyboard, are within the warranty parts.

Question:

• What is your estimation of the quote they will tell me to fix these?
• Do I have to pay for the labor to have the screen unit and keyboard fixed?

I appreciate any comment.

 

I thought the warranty, even the least expensive depot option, covered both parts and labor? I never heard of parts only coverage with Lenovo.

 

Resolution:

• The unit will not be fixed by Lenovo because the specific "parts-only" warranty could charge me for the repair. According to Lenovo RMA rep., I could be charged up to $950, which I repeated at a slower tempo, to ensure the voice on the other end did not deceive me. Of course, I ended the conversation with politeness.

Decision:

• I chose to live with a bent screen until I get a new notebook. I should thank God for at least giving me a functional, portable laptop. What more could I ask?

Note:

• It would benefit future buyers of pre-owned Thinkpads to check with the Lenovo warranty status to be "EZServ" than any other type of warranty to ensure satisfaction of using the Lenovo Thinkpads.

Good Bye.

 

What about have Lenovo send you the part and you replace it yourself.

 

Is Lenovo claiming you've damaged the R60?

 

Reply:

• I thought about replacing it by myself, but I was not sure whether Lenovo would charge me for the replaced broken parts. In this case those would be the whole screen unit and the keyboard, and Lenovo RMA could bite me later with a mighty invoice with a sky-high sum.
• Has anyone gone through this path - "I send you the broken parts, you send me the servicable parts" path - to fix a Thinkpad? What is the procedure? How do I ask for "delivery and exchange of broken parts"?
• Lenovo rep. claimed it has a special policy on units purchased on Ebay and thus cannot be fixed. Does Lenovo discriminiate users of Thinkpad who purchased the unit from Ebay? Do Ebay-buyers have, ahem, a more limited or restricted warranty than a corporate user or a more affluent user who purchased-direct-from-Lenovo.com? Some machines I have EZServ, others, no only with this particular R60 unit, I have "a special bid two year parts only warranty".
• Again, I appreciate the viewers' comments.

 

I'm not super familiar with Lenovo's policy with regards to eBay purchases. As far as I know warranties follow the machine. The exception would be if the machine was refurbished or if the warranty was voided in some way. The warranties are transferable. That's part of the value of the machine in my opinion for whatever that's worth.

I've bought a few units on eBay and I've never had any trouble getting getting parts for them, though I never have had to send a machine in for service. I was never asked where my machine was purchased during support calls. My current machine was purchased on eBay and is under warranty. I was thinking of asking for a new keyboard as my UltraNav buttons are a little clunky. It'll be interesting when I call.

You might want to try working your way up the food chain. You might want to contact [email protected]. He has an account here, but you'll probably have better results by contacting him at the Lenovo forums.

 

ZaZ: I posted my cry on the Lenovo forum and requested Mark to take a look at my situation. I referenced your referral. Thanks for your help. - a1z

 

I suggest you PM him over there.