Lenovo Tech Support for T61p graphics problem is outrageous

Hi,

My machines is a T61p 6459-CTO under warranty.

Because recently choose to use Autodesk Inventor 2011, I decided to upgrade my memory from 3GB(stock option) to 4GB (bought one Kingston ValueRAM 2GB 667MHz PC2-5300 DDR2 Notebook Memory (KVR667D2SO/2GR) from Amazon.com).

After the upgrade, the system will stop to responding after I playing games like Need for Speed Shift or Starcraft II for awhile.
I looked up the issue online and found out:

I contacted Lenovo Tech Support immediately.

However, after gave them the description of the problem and the "reference tip MIGR-72482", the guy from Lenovo told me, the problem is DEFINITELY caused by the 3rd party memory I put in to the machine and they won't do anything about it.

They TOLD me to remove the 3rd party memory and use the machine without it.
I argued that there is a lot users of T61p experience the same issue and even Lenovo addressed the issue. "How can you refuse that?"

The guy still insisted it's caused by the 3rd party memory.

I told him if I bought another 2gb memory from Lenovo.com and will find out the machine experience the same problem, can I sue they.

He told me "YOU CAN'T" (Who are they to tell me I don't have the right to sue some one???????????????)

I ran the Lenovo Toolbox's stress test and memory test, both are all passed.

BTW, My CASE # is 30tgc??

 

This has been an ongoing issue for a long time now..If you look through the Lenovo/IBM subforum you'll find many threads about the same thing.

 

I knew that... that why it's ridiculous why Lenovo won't recognize the issue

 

the service support is contracted out to IBM service, and those people whom takes call are usually quite new in their job (people at night are usually more professional). I don't think most of these call center support people see these jobs as a long term career, probably more like something of a stepping stone.

In Australia last week, i heard some background chatter when i tried to log a service call for a R500, they were all talking about how many years they were in the jobs for, and then one of the person said i am here for 2 years and got a new job at xxxxxx, then everyone at the background started cheering. So i guess, this sort of set the scenes for you in regards to worker's enthusiasm. But i guess it is normal, as i have heard arguments going on between customers and the service support call centres regarding warranty problems, probably doesn't make you feel too good.

 

let's not be too quick to make assumptions and blame IBM support just yet.   as has been discussed in bigreat's thread over on the Lenovo forum, there's a chance this actually is a memory issue -- especially since he went from two DIMMs to two DIMMs and the new module caused a failure.   the MIGR doc quoted refers to a two DIMM issue, after all, regardless of being 1+1, 2+1, 2+2, 4+1, 4+2, or 4+4.

focusing on helping a member troubleshoot is always more helpful than blaming others, even if others are to blame.