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    Lenovo ThinPad Support in America?

    Discussion in 'Lenovo' started by integra144, Oct 27, 2007.

  1. integra144

    integra144 Notebook Consultant

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    Whenever I call Lenovo I noticed that everyone speaks perfect English and seems truly knowledged. This compared to when I called HP and that is the reason why I am returning my HP as they have horrible costumer Service. IBM Support in America?
     
    integra144, Oct 27, 2007
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  2. adinu

    adinu I pwn teh n00bs.

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    IBM support is located in Atlanta, Georgia. They say that everytime you call them: "you are about to be connected to our call center in Atl, GA and this call may be monitored..."
     
    adinu, Oct 27, 2007
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  3. Fade To Black

    Fade To Black The Bad Ass

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    I think Lenovo support is actually IBM support.
     
    Fade To Black, Oct 27, 2007
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  4. integra144

    integra144 Notebook Consultant

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    oh great. thanks, i haven't called support yet, I have only called to inquire about shipping and product information,I cant wait for it to arrive.

    Thanks
     
    integra144, Oct 27, 2007
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  5. Fade To Black

    Fade To Black The Bad Ass

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    You're welcome.
     
    Fade To Black, Oct 27, 2007
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  6. morphy

    morphy Notebook Deity

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    I haven't had the need to call CS lately but from several accounts from users here it seems if you call during normal business hours, you'll get connected to Atlanta(IBM). but off hours I have heard that calls get routed offshore ie India (staffed by Lenovo). Again YMMV.
     
    morphy, Oct 27, 2007
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  7. xecid

    xecid Notebook Guru

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    Actually, off hours I don't think you even get routed offshore. You just get this message telling you to call back on a weekday during business hours.
     
    xecid, Oct 28, 2007
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