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    Lenovo Warranty/Service

    Discussion in 'Lenovo' started by calvin_baank, Apr 26, 2008.

  1. calvin_baank

    calvin_baank Newbie

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    Hi,

    guys...

    I bought 2 t61 for our company.
    We do have a usa address(shipped to our US address) but we work international and in different places, Suriname, Trinidad, Honduras, British virgin islands.

    I bought "LENOVO THINKPLUS EXTENDED SERVICE AGREEMENT - 1 YEAR - ON-SITE" with the 2 laptops.

    What does this really do mean?
    Does ibm come very where like dell support?

    Thank you
     
    calvin_baank, Apr 26, 2008
    #1
  2. LoneWolf15

    LoneWolf15 The Chairman

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    If you bought on-site coverage, they will come to you.

    Considering some of the depot repair experiences I've heard of (though I can't tell percentages), I'd probably insist on onsite support, even if phone tech support suggests you send a unit in.

    Also note that some replacement parts are called FRU's --Field Replacement Units (e.g., the keyboard, and other more easily replaced parts). Lenovo will ship these to you and let you replace them yourself if you choose.
     
    LoneWolf15, Apr 26, 2008
    #2
  3. calvin_baank

    calvin_baank Newbie

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    any where in the world?
     
    calvin_baank, Apr 26, 2008
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