Lenovo X220T Horror Story

Hello,

Now this thread isn't about a pen not working properly on the edges of the screen or some buttons not working. I haven't gotten that far...

I ordered a preassembled Lenovo X220T i5 320GB 4GB of RAM around July 8th from Grey Tech computers. The laptop arrived around 4 days later. I booted it up and noticed that the screen is flickering horribly. Now this wasnt just a slight flicker, the screen flickered badly on 'simple' backgrounds and as soon some window came up the screen would shut off. It was useless.

I demanded a replacement from Lenovo. I got my case number, provided it to Grey Tech so they would give me an RMA so I could ship it back to them. It took them around a week to give me an RMA and I finally send back the defective Lenovo. At the same time I ordered an immediate replacement with my own money so they would cross ship it and I wouldn't have to wait 4 weeks for Lenovo to analyze the defect and provide a credit to Grey Tech.

The replacement unit arrived a few days after. I unboxed it, put the battery in, connected power, pressed the power button and... Nothing. The green light came on for a second and went out. Silence. The replacement unit would not even boot. Atleast the first one looked like some mechanical bits worked, this one was just a heap of plastic.

Getting a replacement for a replacement seemed too much to me by now so after reading the Lenovo forum I decided it would be faster to send this second defective Lenovo to a repair shop using EasyServ. I called them up and they sent me a box a few days later. I packed it and sent it over to the shop.

Now I read that it should take on average 4 days from the moment of shipment for them to repair it, might take longer if they are waiting for parts. Well 2 weeks after I sent it to a repair shop, I called them up to check on the status of the repair. The woman answered saying they are in the process of replacing different parts that they think might fix the problem. They replaced yada-yada, camera(why?) and placed an order for an LCD screen that should ship from USA in about 5 days (I'm in Canada). I listened and told her I would wait, what else do I have left to do.

A week later, today, being 3 weeks after I sent my second defective Lenovo X220 Tablet to a repairshop I called them up again to find out about the status. She told me they received all the parts a few days back but the laptop is still lying disassembled as the technicians are still trying to fix something. I asked how much longer it would take and she said if all goes well it should be ready to be shipped back to me by the end of day.

Well that got me rather excited but I got a call back from her at the end of day with some bad news. They cant fix it. She said they replaced some boards 3 times and they all keep frying as soon as the laptop is booted. I told her its enough and I want a replacement, how much longer should I wait for it? I don't think I'm being impatient here, I bought the **bleep** thing on July 8th, its now almost September and I saw those two defective laptops for maybe 2 days in total.

She asked to be allowed a few more days for the technician to try something with the laptop. I gave her two days. Thursday, by the end of the day I'll call in again to check. If it isnt fixed I'll demand it to be replaced immediately, by that time it would be almost a month since I sent the laptop to the repairshop.

On top of that I would like to be compensated for this horrible experience buying a Lenovo laptop, be it a higher spec of the laptop, an i7 for one.


Thanks

 

seems rather an unfortunate chain of events.

About Serge1410 - Lenovo Community

can you email Serge1410 (the Lenovo staff member) on Lenovo forum with the following information?

Name:
Country:
Mobile:
Email:
MTM [machine type model]:

(To locate MTM - Lenovo Support - Find My Product Number)

S/N:
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

 

Thanks, lead_org.

I've been told to do the same on the Lenovo forums and have sent the above information to a different staff member.

Hoping for the best.

Would be nice to get the laptop before the second month anniversary since I ordered one...

 

Wouldn't this be more of a problem with the reseller than Lenovo?

 

Why would the reseller be responsible for defective product? They are only shipping me the product from different warehouses, not assembling them.

It is Lenovo's problem that two of the laptops were defective. I did go through the reseller the first time to replace the first defective laptop but decided to go through Lenovo directly to try and repair the second defective laptop. (thought it would be faster, its turning out to be much longer, soon to be a month and no fix)

 

It happens all the time at my workplace. Resellers are middlemen, Lenovo sells to them and they sell to you. Sometimes a customer service rep for XX respective manufacturer would tell you to deal with reseller and not with them. But the upshot is they have products on hand vs shipping it from China.

Did you purchase on-site warranty? It is a very good investment if you can't be without your machine.