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    Lenovo changed my warranty from 3 years to 1 year

    Discussion in 'Lenovo' started by Supercujo, May 28, 2009.

  1. Supercujo

    Supercujo Notebook Consultant

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    I bought a T61P with 3 year depot warranty last June. When I received the laptop I went on to Lenovo's website and confirmed that my 3 year warranty was registered. I have been having some problems with my laptop lately and was looking up FRU numbers when I decided to look up my warranty to see what is covered. To my surprise my expiration date now says

    Expiration date:
    2009-07-27

    Description:
    This product has a one year limited warranty and is entitled to EZServ/Depot service. Customers may call their local service center for more information. Dealers may provide carry-in repair for this product.

    What happened to my 3 year depot warranty? Has anyone had this happen to them and how to get this fixed?
     
    Supercujo, May 28, 2009
    #1
  2. MidnightSun

    MidnightSun Emodicon

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    Did you buy the warranty with the laptop or seperately afterwards? Have you called Lenovo yet?
     
    MidnightSun, May 28, 2009
    #2
  3. Supercujo

    Supercujo Notebook Consultant

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    I bought it with the laptop. I haven't called Lenovo, I will be doing that tomorrow.
     
    Supercujo, May 28, 2009
    #3
  4. martinmach

    martinmach Notebook Evangelist

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    Let me know how it goes, i have the same problem
     
    martinmach, May 29, 2009
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  5. jaredy

    jaredy Notebook Virtuoso

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    You should have your original receipt too so at least you have proof.
     
    jaredy, May 29, 2009
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  6. trieudoahong

    trieudoahong Notebook Consultant

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    I've received may T400 few days ago. But i can't lookup my warranty.
     
    trieudoahong, May 29, 2009
    #6
  7. jaredy

    jaredy Notebook Virtuoso

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    It takes a few days for it to come up. So that isn't a problem (yet).
     
    jaredy, May 29, 2009
    #7